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Windows XP doesn't boot after TDSSKiller/ tcpip.sys errors before TDSSKiller


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#1 eeyoreneedstherapy

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Posted 12 August 2012 - 03:11 PM

Another newbie here. Using Windows XP, Windows XP firewall enabled, and running A/V scans with PC Tools Spyware Doctor - picked up Rootkit.TDSS.v3 (?) and Spyware Doctor apparently removed it; however, the TDSS showed up on daily scans, so I didn't think it was actually being removed. At this time, had some issues with abrupt BSOD stating "tcpip.sys error" when randomly surfing the web. Thought it might have to do with TDSS so I found and ran TDSSKiller, which said it found something with "TDSS" in the name and cured it. Now, Windows XP will not boot normally. I can boot in Safe Mode + Networking. Ran Malwarebytes and it found 4 Trojan.FakeAlert items from C:\TDSSKiller_Quarantine... - I've just stopped there with the MBAM screen awaiting what to do, and came here. Awaiting support from a strong techie-in-shining-armor while I look through my bleeping house for that bleeping Windows XP installation CD, since I'll probably bleeping need it. Bleeping bleep!
I also downloaded Combofix but haven't done anything with it.

Here's that DDS garbage.
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by Matthew at 10:07:10 on 2012-08-12
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1540 [GMT -4:00]
.
AV: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Symantec AntiVirus Corporate Edition *Enabled/Outdated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page =
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6071210
uURLSearchHooks: PC Tools Browser Defender: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PC Tools Browser Defender BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dll
TB: PC Tools Browser Defender: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Registry Reviver] c:\documents and settings\matthew\my documents\registry reviver\RegistryReviver.exe
uRun: [DriverScanner] "c:\program files\uniblue\driverscanner\launcher.exe" delay 20000
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil11e_Plugin.exe -update plugin
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [dscactivate] "%ProgramFiles%\Dell Support Center\gs_agent\custom\dsca.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [DivX Download Manager] "c:\program files\divx\divx plus web player\DDmService.exe" start
mRun: [ISTray] "c:\program files\spyware doctor\pctsGui.exe" /hideGUI
mRun: [PCTools FGuard] c:\program files\spyware doctor\bdt\FGuard.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\matthew\startm~1\programs\startup\hughes~1.lnk - c:\program files\hughesnetstatusmeter\hughesnetstatusmeter\HughesNetStatusMeter.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1238202741640
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{8D75E421-7C22-49DE-BA98-3638A19CD802} : DhcpNameServer = 192.168.0.1
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\matthew\application data\mozilla\firefox\profiles\25yy70xp.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.facebook.com/
FF - component: c:\program files\orbitdownloader\addons\oneclickyoutubedownloader\components\GrabXpcom.dll
FF - component: c:\program files\spyware doctor\bdt\firefox\platform\winnt_x86-msvc\components\libheuristic.dll
FF - plugin: c:\documents and settings\matthew\application data\move networks\plugins\npqmp071500000347.dll
FF - plugin: c:\documents and settings\matthew\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\documents and settings\stephanie\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\browser\nppdf32(2).dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
.
============= SERVICES / DRIVERS ===============
.
R0 pctBTFix;PC Tools Boot Fix Driver;c:\windows\system32\drivers\pctBTFix.sys [2012-3-2 17848]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-7-8 331880]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-7-8 342168]
R0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA.sys [2011-7-8 909728]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2011-7-8 253352]
S1 PCTSD;PC Tools Spyware Doctor Driver;c:\windows\system32\drivers\PCTSD.sys [2011-7-8 185560]
S1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
S1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\spyware doctor\bdt\BDTUpdateService.exe [2011-7-8 546768]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2007-5-29 192104]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2007-5-29 169576]
S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2012-3-2 402336]
S2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2012-3-2 1117624]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2007-10-7 1822648]
S3 ArcCD;ArcCD Filter Driver Service;c:\windows\system32\drivers\ArcCD.sys [2012-6-15 36224]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-17 106104]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2008-2-26 18560]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-2 129976]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20120525.004\naveng.sys [2012-5-25 87928]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20120525.004\navex15.sys [2012-5-25 1589752]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2004-8-11 14336]
S3 PCTBD;PC Tools Browser Defender Driver;c:\windows\system32\drivers\PCTBD.sys [2012-3-2 56840]
S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2011-7-8 70536]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2007-10-7 116664]
S4 ArcUdfs;ArcUdfs FileSystem Driver Service;c:\windows\system32\drivers\ArcUdfs.sys [2012-6-15 134912]
.
=============== Created Last 30 ================
.
2012-08-12 13:50:01 -------- dc----w- C:\TDSSKiller_Quarantine
2012-08-12 03:46:44 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-08-12 03:46:44 -------- d-----w- c:\windows\system32\wbem\Repository
2012-08-12 03:30:36 -------- d-----w- c:\windows\LastGood.Tmp
2012-08-11 23:37:56 -------- d-----w- c:\program files\Uniblue
2012-08-11 23:37:56 -------- d-----w- c:\documents and settings\matthew\application data\Uniblue
2012-08-11 20:28:03 -------- d-----w- c:\documents and settings\matthew\application data\PC Cleaners
2012-08-11 20:27:52 -------- d-----w- c:\documents and settings\matthew\application data\PCPro
2012-07-21 22:04:42 -------- d-----w- c:\documents and settings\matthew\application data\Locktime
2012-07-21 17:22:26 -------- d-----w- c:\documents and settings\all users\application data\Locktime
2012-07-21 17:22:21 -------- d-----w- c:\program files\NetLimiter 2 Monitor
2012-07-21 16:08:28 -------- d-----w- c:\documents and settings\matthew\application data\Wireshark
2012-07-21 15:59:55 -------- d-----w- c:\program files\WinPcap
2012-07-21 15:58:46 -------- d-----w- c:\program files\Wireshark
2012-07-21 15:44:57 -------- d-----w- c:\windows\pss
.
==================== Find3M ====================
.
2012-06-10 15:14:33 230808 ----a-r- c:\windows\system32\cpnprt2.cid
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 19:19:24 577048 ----a-w- c:\windows\system32\wuapi.dll.wusetup.615656(2).new
2012-06-02 19:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
.
============= FINISH: 10:08:24.89 ===============

Attached Files


Edited by eeyoreneedstherapy, 12 August 2012 - 03:15 PM.


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#2 eeyoreneedstherapy

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Posted 15 August 2012 - 08:44 PM

I have been able to get the computer back up after a System Restore, and it appears the Rootkit is gone after multiple scans. So far, no BSODs. Not sure if I'm in the clear, but if the previous DDS report reveals something I need to attend to, please let me know at your convenience.

#3 HelpBot

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Posted 17 August 2012 - 03:15 PM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Posted 17 August 2012 - 07:54 PM

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