Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Multiple iexplore running and background noises


  • This topic is locked This topic is locked
6 replies to this topic

#1 mrallyn

mrallyn

  • Members
  • 162 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 12 August 2012 - 02:24 PM

Hi. I hope I am posting in the right section. Yesterday, I think I got a google redirect virus. Everytime I try to search for something on google, it takes me to a different site (askfindfriends.com). There are also multiple (3-6) iexplore running when I am not working online. I hear reject thumps and sounds like - i have to click accept before continuing. It's like it is trying to go to a site by itself but it is hidden. The internet explorer does not appear on the screen but I can hear it. That's the best way to explain it. It is continuous even when I'm not online. Let me know if you can help. Thanks.

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,947 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:08:16 PM

Posted 12 August 2012 - 03:31 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 mrallyn

mrallyn
  • Topic Starter

  • Members
  • 162 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 15 August 2012 - 03:51 AM

Thank you very much. I followed the instructions and any help will be very much appreciated. Have a great day.

Two days ago, I think I got a google redirect virus. Everytime I try to search for something on google, it takes me to a different site (askfindfriends.com). There are also multiple (3-6) iexplore running when I am not working online. There is a glitch in my sounds. Its like its stuttering noises even when I log on. I also hear reject thumps and sounds like - i have to click accept before continuing. It's like it is trying to go to a site by itself but it is hidden. The internet explorer does not appear on the screen but I can hear it. That's the best way to explain it. It is continuous even when I'm not online. Let me know if you can help. After following the instruction in "This Guide" I am posting the saved logs. Im not sure if the GMER log is complete bec my computer kept turning off and rebooting before the scan was complete. Thanks for any help.


DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Acer User at 5:35:05 on 2012-08-14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1526.837 [GMT -5:00]
.
AV: AVG Internet Security 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
svchost.exe
C:\Program Files\AVG\AVG10\avgfws.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.2.0\ToolbarUpdater.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgam.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\McAfee Security Scan\2.0.189\SSScheduler.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\WINDOWS\system32\SNDVOL32.EXE
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Adobe PDF Link Helper: {1ba939bf-6697-0cd1-7ec3-0c7e752b4a99} - c:\windows\system32\mmtxdm.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: UrlHelper Class: {74322bf9-df26-493f-b0da-6d2fc5e6429e} - c:\progra~1\bearsh~1\mediabar\datamngr\IEBHO.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.12\AVG Secure Search_toolbar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.12\AVG Secure Search_toolbar.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeBridge]
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DigidesignMMERefresh] c:\program files\digidesign\drivers\MMERefresh.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [UpdatePDRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\8.0"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [LXSUPMON] c:\windows\system32\LXSUPMON.EXE RUN
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0\bin\jusched.exe
StartupFolder: c:\docume~1\acerus~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.189\SSScheduler.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1100020948592
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl-esd.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 172.16.0.1
TCP: Interfaces\{76B7910F-B96C-4F81-8ECA-C5090AAA63F2} : DhcpNameServer = 172.16.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.2.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
AppInit_DLLs:
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\acer user\application data\mozilla\firefox\profiles\h9wyamtn.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7Bafcf9c69-f538-4791-9e57-e8e39816a6cc%7D&mid=ed2a6bd4f49747d1a5e7d15f88e8fa2a-d9a9f8b006c9b842198aa5019007c0ea0620cf6b&ds=AVG&v=10.0.0.7&lang=us&pr=pa&d=2011-12-07%2001%3A31%3A47&sap=ku&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff10.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff8.dll
FF - component: c:\program files\avg\avg10\firefox4\components\avgssff9.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\11.2.0\npsitesafety.dll
FF - plugin: c:\program files\java\jre1.5.0\bin\NPJPI150.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 297168]
R2 avgfws;AVG Firewall;c:\program files\avg\avg10\avgfws.exe [2011-3-9 2708024]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2012-1-31 7391072]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 DigiNet;Digidesign Ethernet Support;c:\windows\system32\drivers\diginet.sys [2011-1-20 16400]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-2-4 47640]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-1-20 366640]
R2 vToolbarUpdater11.2.0;vToolbarUpdater11.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\11.2.0\ToolbarUpdater.exe [2012-7-24 935008]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-1-20 22712]
S2 LMIInfo;LogMeIn Kernel Information Provider;\??\c:\program files\logmein\x86\rainfo.sys --> c:\program files\logmein\x86\RaInfo.sys [?]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-1-20 167264]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.189\McCHSvc.exe [2010-9-2 227232]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2012-08-12 16:06:59 899 ----a-w- c:\documents and settings\all users\application data\qwdvaaa.tmp
.
==================== Find3M ====================
.
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ------w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 20:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 20:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 20:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 20:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 20:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 20:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 20:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 20:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
.
============= FINISH: 5:35:54.26 ===============

Merged two posts and reordered content, merged two topics. ~ OB

Attached Files


Edited by Orange Blossom, 15 August 2012 - 09:18 AM.


#4 nasdaq

nasdaq

  • Malware Response Team
  • 39,225 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:16 PM

Posted 17 August 2012 - 09:54 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

    The microsoft site is down at the moment and this Recovery Console may not install. Ignore it for the moment.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
===

Please post the logs and let me know if the problem persists.

#5 mrallyn

mrallyn
  • Topic Starter

  • Members
  • 162 posts
  • OFFLINE
  •  
  • Local time:06:16 PM

Posted 19 August 2012 - 11:36 AM

Thank you nasdaq for picking me up and helping with my computer issues. I have another problem. After reading the instructions, a couple of things have changed - I have no start button or system tray (gray line now). It is likely the malware. I used a flash drive to download fixes from different computer. I can not get online; however, my desktop folders and icons are still there. Very few programs work - I can only open the folders; saved .bmp pictures (all other's will not open but i can see them in the File and Folder Task menu; I can open saved notepad documents and some word documents. I can not save the fixes on my desktop or transfer them from the flashdrive but I can open them. I do not have an icon to turn off avg (Anti-Virus and Anti-Spyware). I can run some of the basic programs but none of the added programs or printer. Also, I can run the defogger and gmer.exe from the previous post and open the logs. Let me know if I should proceed with the fixes you posted since I am not able to follow the instructions (i.e. Save ComboFix.exe to Desktop or Disable Anti-Virus and Anti-Spyware applications). Thank you again nasdaq.

#6 nasdaq

nasdaq

  • Malware Response Team
  • 39,225 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:16 PM

Posted 19 August 2012 - 01:26 PM

It sure sound like you have this infection.

Remove Windows XP Recovery
http://www.bleepingcomputer.com/virus-removal/remove-windows-xp-recovery

It may not be exactly what you have but you can start with it.

Follow as much as the instructions as you can.

If at any time you need help to proceed please ask.

Keep me posted.

#7 nasdaq

nasdaq

  • Malware Response Team
  • 39,225 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:16 PM

Posted 25 August 2012 - 08:49 AM

Are you still with me?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users