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Computer won't turn on.. ):


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#1 Ithralia

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Posted 12 August 2012 - 11:01 AM

I had just recently purchased this computer;
http://www.newegg.com/Product/Product.aspx?Item=N82E16883229340&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-na-_-na-_-na&AID=10446076&PID=4082247&SID=skim3687X620620Xb850093c847b4a3fb46e88d1dfdf50b4

I had only used it for a day and then the next day it wouldn't even turn on. I have tried everything that I can think of to fix it. From unplugging it and plugging it back in, changing out the power cord with a different one, trying to plug it into a different location in the house, turning the surge protector on and off, etc. I opened the side up and everything seemed to be in place and nothing was obviously unplugged.

Any suggestions / ideas? We do have a warranty but when we called we got put on hold for an hour + and gave up. We will probably call them again Monday I just wondered if there was something else that I should try before calling it quits and switching the computer out completely.

Thanks for any help~!

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#2 rotor123

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Posted 12 August 2012 - 11:30 AM

Time to go write a review.

Is the switch on the back of the power supply on?

Totally Dead?

Warranty, then do nothing that could give them an way out of the warranty.

Good Luck
Roger

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#3 Ithralia

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Posted 12 August 2012 - 11:40 AM

Yeah we've tried it with flipping the switch on and off.
No luck. Nothing happens.. at all. It doesn't even try to turn on. No lights, sound, fans or anything.

#4 rotor123

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Posted 12 August 2012 - 12:48 PM

Were there any thunderstorms between when it worked and when it was dead?
Thunderstorms can eat the Power supply or worse.

Warranty time, That is what they are for.
The only reason to go further would be if you were willing to spend the money to fix it yourself.
If you want to go further, do you have a voltmeter?


Sorry
Roger

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#5 Ithralia

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Posted 12 August 2012 - 06:31 PM

There was rain, but we didn't have any power outages and it has a surge protector on top of that.
I think we will just have to send it back to get a new one :\\
Thanks for the help though.

#6 rotor123

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Posted 13 August 2012 - 09:30 AM

Don't forget to get a RMA number before returning the computer.
RMA = Return merchandise authorization

Just a quick note that a surge protector wears out as it absorbs surges.
The good ones will have status lights that will indicate things such as,
1. Bad wiring in the outlet, reversed polarity, open neutral or open ground.
2. No longer protecting
3. functioning normally

A good surge protector will be a brand name that you might see on a UPS. It will usually have a equipment damage warranty, covering damage caused by a surge that gets past it.

A inexpensive surge protector can be useless due to absorbing surges and not indicate that fact.
A cheap surge protector should be replaced yearly or right before the stormy season.

Also a Electrician can put a whole house surge protector on the Circuit Breaker panel to protect the rest of the house. The computer should still be protected separately.

Good Luck
Roger

Edited by rotor123, 13 August 2012 - 09:33 AM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015





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