Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I get Blue Screen daily


  • Please log in to reply
10 replies to this topic

#1 Aloha213

Aloha213

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 11 August 2012 - 11:24 PM

I used this site previously to delete malware and have since been fine other than the occasional blue screen. Recently, the blue screens have been coming almost daily. Any suggestions?

Edited by hamluis, 12 August 2012 - 06:44 PM.
Merged topics, same issues - Hamluis.


BC AdBot (Login to Remove)

 


#2 Aloha213

Aloha213
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 12 August 2012 - 12:14 AM

So here are the latest error codes associated with my blue screens. Should I just re-install Windows?

Error Code 0x00000109 & 0x0000007E

*** SYMDS64.sys address FFFFF88001358113 base at FFFFF88001339000

Thanks

#3 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:02:16 PM

Posted 12 August 2012 - 05:42 AM

Uninstall norton.

If you still blue screens,go to C:\windows\minidump folder

Attach the Dump files to your reply

good luck

#4 Allan

Allan

  • BC Advisor
  • 8,614 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:16 PM

Posted 12 August 2012 - 06:04 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 Aloha213

Aloha213
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 12 August 2012 - 05:13 PM

I uninstalled Norton and I will post again if I get another Blue Screen.

Thanks

#6 Aloha213

Aloha213
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 12 August 2012 - 07:53 PM

Just got blue screened again.

Here is the crash Dump:


==================================================
Dump File : 081212-37019-01.dmp
Crash Time : 8/12/2012 2:39:44 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0305778c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\081212-37019-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 071512-23790-01.dmp
Crash Time : 7/15/2012 4:33:17 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`aa1f562e
Parameter 2 : b3b7465e`fc9d257c
Parameter 3 : fffff800`03013000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\071512-23790-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 062312-33961-01.dmp
Crash Time : 6/23/2012 2:43:37 AM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`a96525eb
Parameter 2 : b3b7465e`fbe303f5
Parameter 3 : fffff880`01851150
Parameter 4 : 00000000`00000001
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+4150
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\062312-33961-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

#7 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:03:16 PM

Posted 13 August 2012 - 09:05 AM

Hi Aloha213,

1 ) What is the make and model number of your computer?


2 ) It would be helpful to have a more detailed look at your computer's hardware. Please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792


3 ) Since a bad memory module is a suspect with Error Code 0x00000109, it would make sense to start by testing computer memory.

Please go to Memtest86+ and download the "precompiled Iso" file here. Testing memory is best performed outside of the Windows environment; therefore, you should run Memtest86+ from a bootable CD.
  • Unzip the file and burn the iso file to create a bootableCD.
  • Don't know how or can't burn an "Iso" image?
  • Download ImgBurn from here.
  • Install the software then start ImgBurn.
  • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
  • Click on this icon to "Start." Posted Image
[*]Make sure your computer is set to boot from CD/DVD drive first (look for an F-key to press for a Boot Menu, then select CDROM drive).[*]Boot the computer with Memtest86+ CD.[*]The program will auto start. Allow it to run through at least 7 "passes" for minimal confidence; 12-24 hours for moderate-maximum confidence or until it registers any errors.[*]My suggestion is to run the test overnight, 12 hours, or until an error is registered.[*]The test can be stopped as soon as an error is reported (in red). Press the ESC key to reboot.[/list]
Let us know the results.

Regards,
Brooks



 


#8 Aloha213

Aloha213
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 13 August 2012 - 12:01 PM

http://speccy.piriform.com/results/oXp8bj3pi3WUiJuKG7u4WTC

Here is a snapshot of my computers specs. I will run Memtest86+ and get back with results.

Thank you.

#9 Aloha213

Aloha213
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:09:16 AM

Posted 13 August 2012 - 01:30 PM

I ran MemTest86+ and within just over an hour there were multiple errors. I took a pic if you'd like to see but I think I know the solution. Perhaps I will put my two 4GB Ram sticks back in and pull out my two 8GB sticks. I wonder if I could get a BIOS upgrade to run @ 16GB Ram.

#10 Allan

Allan

  • BC Advisor
  • 8,614 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:03:16 PM

Posted 13 August 2012 - 01:47 PM

Okay, clearly you were able to identify the issue before I returned. Glad it's all sorted out.

#11 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:03:16 PM

Posted 13 August 2012 - 02:35 PM

Aloha213,

Either put your two, 4 GB, modules in the computer and run memtest again or test each, 8GB, module separately. You should be able to run the test for 24 hours without an error.

An error means that either a memory module is bad or a motherboard slot is bad. Given an error, you should test each module separately. When you find a bad module, also test it again in another motherboard slot.


Not sure what to make of this Speccy result:
Graphics
Generic PnP Monitor (1600x900@60Hz)
(Illegal Vendor ID)

Regards,
Brooks



 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users