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Debit Card hacked, Facebook Hacked, etc.


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10 replies to this topic

#1 everyone82

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Posted 10 August 2012 - 04:27 PM

Was just recently informed that my debit card was used in over 4 different states. Going to bank tomorrow to sort that out. But just recently saw that my facebook was signed into from Japan. I'm assuming they have most of my info. and would appreciate someone that could help me get rid of whatever they got on my computer. Tried to start malwarebytes to start. No luck. Thank you soo much for your time.

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#2 Orange Blossom

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Posted 12 August 2012 - 02:48 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 everyone82

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Posted 13 August 2012 - 08:54 PM

Was just recently informed that my debit card was used in over 4 different states. Going to bank tomorrow to sort that out. But just recently saw that my facebook was signed into from Japan. I'm assuming they have most of my info. and would appreciate someone that could help me get rid of whatever they got on my computer. Tried to start malwarebytes to start. No luck. Thank you soo much for your time.

DDS Log
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_33
Run by Scott at 19:50:24 on 2012-08-13
.
============== Running Processes ===============
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Scott\Desktop\dds.com
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://mystart.incredibar.com/mb165?a=6PQzTXNObY&i=26
uInternet Settings,ProxyOverride = <local>;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Web Assistant: {336d0c35-8a85-403a-b9d2-65c292c39087} - c:\program files\web assistant\Extension32.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NVMCTRAY.DLL,NvTaskbarInit
uRun: [Microsoft Works Update Detection] c:\program files\microsoft works\WkDetect.exe
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
uRun: [AdobeBridge]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [WorksFUD] c:\program files\microsoft works\wkfud.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [Microsoft Works Portfolio] c:\program files\microsoft works\WksSb.exe /AllUsers
mRun: [DVDTray] "c:\program files\hp dvd\umbrella\DVDTray.exe"
mRun: [DVDBitSet] "c:\program files\hp dvd\umbrella\DVDBitSet.exe" /NOUI
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1308108290445
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{75BC238C-4555-4239-A6B4-1427FCF7E697} : DhcpNameServer = 192.168.1.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: Antiwpa - antiwpa.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\scott\application data\mozilla\firefox\profiles\dptmheg7.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2786678&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 61192
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\documents and settings\scott\application data\mozilla\firefox\profiles\dptmheg7.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_262.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - plugin: c:\windows\system32\tvuax\npTVUAx.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
FF - user.js: extensions.incredibar_i.newTab - false
FF - user.js: extensions.incredibar_i.tlbrSrchUrl - hxxp://mystart.Incredibar.com/?a=6PQzTXNObY&loc=IB_TB&i=26&search=
FF - user.js: extensions.incredibar_i.id - 10aa74d200000000000000c0a8845fff
FF - user.js: extensions.incredibar_i.instlDay - 15500
FF - user.js: extensions.incredibar_i.vrsn - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsni - 1.5.11.14
FF - user.js: extensions.incredibar_i.vrsnTs - 1.5.11.1420:57:20
FF - user.js: extensions.incredibar_i.prtnrId - Incredibar
FF - user.js: extensions.incredibar_i.prdct - incredibar
FF - user.js: extensions.incredibar_i.aflt - orgnl
FF - user.js: extensions.incredibar_i.smplGrp - none
FF - user.js: extensions.incredibar_i.tlbrId - base
FF - user.js: extensions.incredibar_i.instlRef -
FF - user.js: extensions.incredibar_i.dfltLng -
FF - user.js: extensions.incredibar_i.excTlbr - false
FF - user.js: extensions.incredibar_i.ms_url_id -
FF - user.js: extensions.incredibar_i.upn2 - 6PQzTXNObY
FF - user.js: extensions.incredibar_i.upn2n - 92543027901159862
FF - user.js: extensions.incredibar_i.productid - 26
FF - user.js: extensions.incredibar_i.installerproductid - 26
FF - user.js: extensions.incredibar_i.did - 10665
FF - user.js: extensions.incredibar_i.ppd -
.
============= SERVICES / DRIVERS ===============
.
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? ewdmaudn;ewdmaudn
R? MozillaMaintenance;Mozilla Maintenance Service
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? WDC_SAM;WD SCSI Pass Thru driver
S? Web Assistant Updater;Web Assistant Updater
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-07-11 20:21:43 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-07-11 20:21:43 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-07-11 20:21:43 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-07-03 17:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-21 21:25:32 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-21 21:25:32 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-06 06:15:55 87608 ----a-w- c:\documents and settings\scott\application data\inst.exe
2012-06-06 06:15:55 47360 ----a-w- c:\documents and settings\scott\application data\pcouffin.sys
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
.
============= FINISH: 19:51:39.64 ===============

Attached Files



#4 HelpBot

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Posted 15 August 2012 - 04:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 Oh My!

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Posted 17 August 2012 - 08:48 PM

Greetings everyone82 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. :thumbup2:


===================================================


Ground Rules:

  • First, I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me about it.
  • When you post your reply, do not use the Posted Image button but use the Posted Image button instead.
  • In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:

===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please allow me some time to review the information you have provided. I will post back as soon as possible.
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If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

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Posted 18 August 2012 - 08:52 AM

Greetings everyone82,

Thank you for allowing me the time to review the information you provided. Here are the first steps I would like you to take.


===================================================


Run TDSSKiller by Kaspersky on XP

--------------------

  • Please download Kaspersky's TDSSKiller and save it to your Desktop. <-Important!!!
  • If you desire you may print out and follow the instructions for performing a scan.
  • Double-click on TDSSKiller.exe.
  • When the program opens, click the Start Scan button.


    Posted Image

  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • Any objects found, will show in the Scan results - Select action for found objects and offer three options.
  • If an infected file is detected, the default action will be Cure...do not change it.


    Posted Image

  • Click Continue > Reboot now to finish the cleaning process.<- Important!!


    Posted Image

  • If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer or to perform the scan in "safe mode".

-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis. Please submit these results with your next reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.


    Posted Image
  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.


    Posted Image
  • Please post the contents of the log in your next reply.
NOTE: aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • What symptoms are you experiencing?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Oh My!

Oh My!

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Posted 21 August 2012 - 02:15 PM

Greetings everyone82,


===================================================


3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#8 everyone82

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Posted 23 August 2012 - 04:15 PM

Hello. Sorry. My computer has had a lot remoived which is good but still occasional re-direct on Google. Just want to be safe that everything is gone before i start changing passwords, etc.

#9 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 23 August 2012 - 04:43 PM

Greetings everyone82,

Nice to see you. Will you be able to run the requested programs (Post #6)?
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#10 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 27 August 2012 - 09:23 AM

Greetings everyone82,


===================================================


3 Day Bump

It has been more than 3 days since my last post.

  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#11 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,045 posts
  • OFFLINE
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  • Gender:Male
  • Location:California
  • Local time:01:11 PM

Posted 29 August 2012 - 02:28 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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