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firewall not running


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6 replies to this topic

#1 mirthless

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Posted 10 August 2012 - 11:10 AM

Hi,

I recently had a computer virsu and have cleaned it up. After reading an post here I have already:

downloaded the Farbar Service Checker and repaired the BFE service, however the Firewall service will still not start.

Any help is appreciated.

Here the results of the Farbar Log

Farbar Service Scanner Version: 06-08-2012
Ran by Davidson (administrator) on 10-08-2012 at 13:10:31
Running from "C:\Users\Davidson\Downloads\BasicTools"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 10 August 2012 - 11:44 AM.


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#2 Broni

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Posted 10 August 2012 - 11:20 AM

Welcome aboard Posted Image

You have more issues there.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mirthless

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Posted 10 August 2012 - 12:59 PM

Ok here we go.

I ran the security check.exe, here are the results:


Results of screen317's Security Check version 0.99.43
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Microsoft Security Essentials
(On Access scanning disabled!)
Error obtaining update status for antivirus!
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
Malwarebytes Anti-Malware version 1.62.0.1300
Java™ 6 Update 24
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 20.0.1132.47
Google Chrome 20.0.1132.57
Google Chrome 21.0.1180.60
Google Chrome VisualElementsManifest.xml..
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials msseces.exe
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

then I ran the minitoolbox, here are those results:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Davidson (administrator) on 10-08-2012 at 13:36:01
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 15097 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Davidson-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ellis.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ellis.local
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-CD-5F-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c0a5:32a3:1d67:b6ca%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, August 10, 2012 12:52:44 PM
Lease Expires . . . . . . . . . . : Saturday, August 18, 2012 12:52:43 PM
Default Gateway . . . . . . . . . : 192.168.0.3
DHCP Server . . . . . . . . . . . : 192.168.0.11
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-9E-4E-1B-00-25-64-CD-5F-D8
DNS Servers . . . . . . . . . . . : 192.168.0.11
192.168.0.15
192.168.3.6
Primary WINS Server . . . . . . . : 192.168.0.10
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{B54A6A24-89E8-4CB2-871B-6B5FC36ECF8B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{FE174CCF-9986-433B-8A38-B284D2118C82}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{82D2C3E6-D199-4B2A-A40C-77F4A593EACD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ellis-dc01.ellis.local
Address: 192.168.0.11

Name: google.com
Addresses: 2001:4860:800a::65
74.125.137.101
74.125.137.138
74.125.137.102
74.125.137.113
74.125.137.139
74.125.137.100


Pinging google.com [74.125.137.138] with 32 bytes of data:
Reply from 74.125.137.138: bytes=32 time=29ms TTL=47
Reply from 74.125.137.138: bytes=32 time=29ms TTL=47

Ping statistics for 74.125.137.138:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 29ms, Average = 29ms
Server: ellis-dc01.ellis.local
Address: 192.168.0.11

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=147ms TTL=50
Reply from 98.139.183.24: bytes=32 time=100ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 147ms, Average = 123ms
Server: ellis-dc01.ellis.local
Address: 192.168.0.11

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...00 25 64 cd 5f d8 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.3 192.168.0.102 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.102 286
192.168.0.102 255.255.255.255 On-link 192.168.0.102 286
192.168.0.255 255.255.255.255 On-link 192.168.0.102 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.102 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.102 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 286 fe80::/64 On-link
10 286 fe80::c0a5:32a3:1d67:b6ca/128
On-link
1 306 ff00::/8 On-link
10 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/10/2012 10:56:47 AM) (Source: Bonjour Service) (User: )
Description: mDNS_Execute: SendResponses didn't send all its responses; will try again in one second

Error: (08/10/2012 10:56:46 AM) (Source: Bonjour Service) (User: )
Description: mDNS_Execute: SendResponses didn't send all its responses; will try again in one second

Error: (08/10/2012 10:56:45 AM) (Source: Bonjour Service) (User: )
Description: mDNS_Execute: SendResponses didn't send all its responses; will try again in one second

Error: (08/10/2012 10:56:30 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 1

Error: (08/09/2012 05:49:54 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (08/09/2012 04:08:07 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 1

Error: (08/09/2012 01:13:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Faulting module name: RootkitRevealer.exe, version: 1.71.0.0, time stamp: 0x44e255aa
Exception code: 0xc0000005
Fault offset: 0x000040cd
Faulting process id: 0x5bc
Faulting application start time: 0xRootkitRevealer.exe0
Faulting application path: RootkitRevealer.exe1
Faulting module path: RootkitRevealer.exe2
Report Id: RootkitRevealer.exe3

Error: (08/09/2012 10:03:22 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 1

Error: (08/08/2012 07:02:23 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (08/08/2012 05:45:49 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.

Details:
Could not query the status of the EventSystem service.

System Error:
The RPC server is unavailable.
.


System errors:
=============
Error: (08/10/2012 00:59:10 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:58:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:58:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:57:53 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:57:26 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:56:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 00:53:04 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (08/10/2012 00:52:51 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends on the Base Filtering Engine service which failed to start because of the following error:
%%5

Error: (08/10/2012 00:52:51 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends on the Base Filtering Engine service which failed to start because of the following error:
%%5

Error: (08/10/2012 00:52:51 PM) (Source: Service Control Manager) (User: )
Description: The GoToMyPC service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.270)
Adobe Reader 9.5.1 (Version: 9.5.1)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
att.net Internet Mail
att.net Toolbar
Avanquest update (Version: 1.09)
Avery Wizard 4.0 (Version: 4.0.4)
Bonjour (Version: 3.0.0.10)
Canon MP Navigator EX 2.0
Canon MP240 series MP Drivers
Canon MP240 series User Registration
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
Cascade Screensaver 1.0
Check Designer (Version: 8.0.0.0)
CheckDesigner (Version: 8.0.0.0)
Cisco Network Magic (Version: 5.5.09195.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant D850 PCI V.92 Modem (Version: 7.80.4.0)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.94)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5907.12)
Dropbox (Version: 1.4.7)
Facebook Plug-In
FulView (Version: 5.2.141)
GeoGebra WebStart
Google Chrome (Version: 20.0.1132.57)
Google Chrome (Version: 9.0.597.98)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.115)
GoToAssist 8.0.0.514
HP Product Detection (Version: 9.7.3)
ICE ECC v2.7 (Version: v2.7)
iCloud (Version: 1.1.0.40)
Inkjet Printer/Scanner Extended Survey Program
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Internet TV for Windows Media Center (Version: 3.2.1.0)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 24 (Version: 6.0.240)
Junk Mail filter update (Version: 15.4.3502.0922)
Keeper Desktop (Version: 2.7.5)
Linksys WUSB100 RangePlus Wireless USB Adapter (Version: 1.0.0.7)
Logitech Desktop Messenger (Version: 2.52.18)
Logitech Harmony Remote Software 7 (Version: 7.3.0.15)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MySoftware Fonts (Version: 3.0.0.0)
Nero Suite
Plex Media Server (Version: 0.9.502)
PowerDVD DX (Version: 8.3.5424)
Quicken 2010 (Version: 19.1.3.19)
Quicken 2012 (Version: 21.1.7.18)
QuickTime (Version: 7.72.80.56)
Realtek High Definition Audio Driver (Version: 6.0.1.5864)
Remote Control USB Driver (Version: 2.3.2.317)
RingtoneJunkiez Desktop (Version: 1.0.0)
Roxio Burn (Version: 1.0)
Roxio Burn (Version: 1.0.0)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.34.57.2)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
The Sims™ Life Stories
Toshiba Backup Software (Version: 1.13 Rev 05)
Toshiba Drive Monitor (Version: 1.08)
Toshiba Power Saver (Version: 1.01)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebEx
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 3.1.1.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 6133.18 MB
Available physical RAM: 4279.28 MB
Total Pagefile: 12264.54 MB
Available Pagefile: 10376.11 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.66 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.48 GB) (Free:473.02 GB) NTFS
3 Drive e: (KINGSTON) (Removable) (Total:3.73 GB) (Free:1.96 GB) FAT32

========================= Users: ========================================

User accounts for \\DAVIDSON-PC

Administrator Davidson Guest


**** End of log ****


then I ran malwarebytes, already had in installed and updated. I updated it again though. I ran it twice. First time came back dirty, second time it came back clean. I rebooted after the first run. Here are those log files:

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.10.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Davidson :: DAVIDSON-PC [administrator]

8/10/2012 1:41:57 PM
mbam-log-2012-08-10 (13-41-57).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217749
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\Installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\U\00000008.@ (Trojan.Dropper.BCMiner) -> Quarantined and deleted successfully.

(end)


Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.10.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Davidson :: DAVIDSON-PC [administrator]

8/10/2012 1:51:36 PM
mbam-log-2012-08-10 (13-51-36).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217275
Time elapsed: 9 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


then I ran the aswMBR here is that log:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-10 14:05:36
-----------------------------
14:05:36.004 OS Version: Windows x64 6.1.7601 Service Pack 1
14:05:36.004 Number of processors: 2 586 0x170A
14:05:36.004 ComputerName: DAVIDSON-PC UserName: Davidson
14:05:37.377 Initialize success
14:21:55.687 AVAST engine defs: 12081000
14:22:13.736 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
14:22:13.736 Disk 0 Vendor: WDC_WD6400AAKS-75A7B2 01.03B01 Size: 610480MB BusType: 3
14:22:13.752 Disk 0 MBR read successfully
14:22:13.767 Disk 0 MBR scan
14:22:13.814 Disk 0 Windows 7 default MBR code
14:22:13.814 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
14:22:13.845 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 15000 MB offset 81920
14:22:13.876 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 595439 MB offset 30801920
14:22:13.908 Disk 0 scanning C:\Windows\system32\drivers
14:22:26.185 Service scanning
14:22:51.067 Modules scanning
14:22:51.067 Disk 0 trace - called modules:
14:22:51.082
14:22:53.017 AVAST engine scan C:\Windows
14:22:57.073 AVAST engine scan C:\Windows\system32
14:26:31.983 AVAST engine scan C:\Windows\system32\drivers
14:26:46.631 AVAST engine scan C:\Users\Davidson
14:28:58.733 Disk 0 MBR has been saved successfully to "C:\Users\Davidson\Downloads\BasicTools\MBR.dat"
14:28:58.796 The log file has been saved successfully to "C:\Users\Davidson\Downloads\BasicTools\aswMBR.txt"


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-10 14:33:50
-----------------------------
14:33:50.373 OS Version: Windows x64 6.1.7601 Service Pack 1
14:33:50.373 Number of processors: 2 586 0x170A
14:33:50.373 ComputerName: DAVIDSON-PC UserName: Davidson
14:33:54.897 Initialize success
14:34:03.445 AVAST engine defs: 12081000
14:34:08.375 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
14:34:08.375 Disk 0 Vendor: WDC_WD6400AAKS-75A7B2 01.03B01 Size: 610480MB BusType: 3
14:34:08.391 Disk 0 MBR read successfully
14:34:08.406 Disk 0 MBR scan
14:34:08.406 Disk 0 Windows 7 default MBR code
14:34:08.406 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
14:34:08.438 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 15000 MB offset 81920
14:34:08.469 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 595439 MB offset 30801920
14:34:08.500 Disk 0 scanning C:\Windows\system32\drivers
14:34:21.838 Service scanning
14:34:48.186 Modules scanning
14:34:48.202 Disk 0 trace - called modules:
14:34:48.218 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
14:34:48.218 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8006153060]
14:34:48.233 3 CLASSPNP.SYS[fffff8800160143f] -> nt!IofCallDriver -> [0xfffffa8005c9d580]
14:34:48.233 5 ACPI.sys[fffff88000e0b7a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8005caf060]
14:34:49.762 AVAST engine scan C:\Windows
14:34:54.551 AVAST engine scan C:\Windows\system32
14:39:25.635 AVAST engine scan C:\Windows\system32\drivers
14:40:00.392 AVAST engine scan C:\Users\Davidson
14:51:02.519 Disk 0 MBR has been saved successfully to "C:\Users\Davidson\Downloads\BasicTools\MBR.dat"
14:51:02.582 The log file has been saved successfully to "C:\Users\Davidson\Downloads\BasicTools\aswMBR.txt"


Firewall still not starting error #5

#4 Broni

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Posted 10 August 2012 - 01:08 PM

Please download the below tool named Rkill (courtesy of BleepingComputer.com) to your desktop.

There are 2 different versions. If one of them won't run then download and try to run the other one.

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

http://download.bleepingcomputer.com/grinler/beta/rkill.exe
http://download.bleepingcomputer.com/grinler/beta/iExplore.exe

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#5 mirthless

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Posted 10 August 2012 - 01:14 PM

I ran rkill.exe

here is log:

Rkill 2.1.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/10/2012 03:12:21 PM in x64 mode.
Windows Version: Windows 7

Checking for Windows services to stop.

* No malware services found to stop.

Checking for processes to terminate.

* No malware processes found to kill.

Checking Registry for malware related settings.

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\Davidson\Desktop\rkill-backup\rkill-08-10-2012-03-12-56.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks.

* ALERT: ZEROACCESS rootkit symptoms found!

* HKEY_CLASSES_ROOT\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32 [ZA Reg Hijack]
* C:\Users\Davidson\AppData\Local\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\ [ZA Dir]
* C:\Users\Davidson\AppData\Local\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\@ [ZA File]
* C:\Users\Davidson\AppData\Local\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\ [ZA Dir]
* C:\Users\Davidson\AppData\Local\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\U\ [ZA Dir]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\ [ZA Dir]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\@ [ZA File]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\ [ZA Dir]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\00000004.@ [ZA File]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\1afb2d56 [ZA File]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\201d3dde [ZA File]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\L\55490ac4 [ZA File]
* C:\Windows\installer\{ff6ceeb8-c072-511a-1520-82c4daa4e241}\U\ [ZA Dir]

Searching for Missing Digital Signatures:

* No issues found.

Restarting Explorer.exe in order to apply changes.

Program finished at: 08/10/2012 03:13:12 PM
Execution time: 0 hours(s), 0 minute(s), and 51 seconds(s)

#6 Broni

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Posted 10 August 2012 - 01:17 PM

You're infected with ZeroAccess rootkit.
It'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#7 mirthless

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Posted 10 August 2012 - 02:15 PM

I have started a new topic in the vireus removal forum.

http://www.bleepingcomputer.com/forums/topic464675.html




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