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Windows Live Platinum Virus


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5 replies to this topic

#1 TomH1009

TomH1009

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Posted 10 August 2012 - 09:29 AM

Hi

Can somebody please help me?

I think I have the Windows live Platinum virus? I'm not sure how, but a notification came up at the bottom right of my screen, so I clicked on it, only to be shown a "Windows Live Platinum" window. It didn't look realistic so I tried to close it, but the notifications kept appearing saying something along the lines of my computer being infected.

I turned my computer off and ran it in safe mode with networking. I ran Malwarebytes Anti Malware, which found 11 threats. (I have not got the results log). I removed these, and then started the computer normally. All the virus notifications had stopped, but now, when I click a link in Google, it takes me to a random website: (hxxp://seekportals.com/rd.php?fwd=fae2fb6f880c4d1197b72012e305fc38_0&f=2&rf=hxxp://seekportals.com/). I then ran Spybot Search and Destroy which found a few threats, so I removed these. The same thing is happening.

Does anybody know how to completely remove this virus, as it is on a work computer.

I am using Windows 7 - 32 bit.

Many thanks

Tom

Edited by Orange Blossom, 10 August 2012 - 10:24 AM.
Deactivated link and moved from Windows 7 to AII. . ~ OB


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#2 Broni

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Posted 10 August 2012 - 11:23 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 TomH1009

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Posted 13 August 2012 - 06:11 AM

Hi Broni

Thanks for your reply!

Security Check Log:

Results of screen317's Security Check version 0.99.43
Windows 7 Service Pack 1 x86 (UAC is disabled!)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
MVPS Hosts File
Spybot - Search & Destroy
Malwarebytes Anti-Malware version 1.62.0.1300
CCleaner
Java™ 6 Update 29
Java version out of Date!
Adobe Flash Player 11.3.300.262
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


FSS Log:

Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"NoAutoUpdate"=DWORD:1


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


MiniToolBox Log:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Thomas Horsley (administrator) on 13-08-2012 at 11:40:27
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 14801 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : TMS-PC50
Primary Dns Suffix . . . . . . . : tms.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : tms.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : tms.local
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : B8-AC-6F-C3-E8-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c0ee:9304:1282:4284%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.5.82(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 August 2012 09:03:39
Lease Expires . . . . . . . . . . : 21 August 2012 09:03:38
Default Gateway . . . . . . . . . : 192.168.5.254
DHCP Server . . . . . . . . . . . : 192.168.5.242
DHCPv6 IAID . . . . . . . . . . . : 246983791
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-34-64-66-B8-AC-6F-C3-E8-24
DNS Servers . . . . . . . . . . . : 192.168.5.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.tms.local:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.5.254

Name: google.com
Addresses: 2a00:1450:4009:805::1000
173.194.34.165
173.194.34.161
173.194.34.166
173.194.34.167
173.194.34.160
173.194.34.174
173.194.34.162
173.194.34.169
173.194.34.168
173.194.34.164
173.194.34.163


Pinging google.com [173.194.34.161] with 32 bytes of data:
Reply from 173.194.34.161: bytes=32 time=7ms TTL=56
Request timed out.

Ping statistics for 173.194.34.161:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 7ms, Average = 7ms
Server: UnKnown
Address: 192.168.5.254

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=104ms TTL=52
Reply from 98.139.183.24: bytes=32 time=194ms TTL=52

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 104ms, Maximum = 194ms, Average = 149ms
Server: UnKnown
Address: 192.168.5.254

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...b8 ac 6f c3 e8 24 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.5.254 192.168.5.82 10
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.5.0 255.255.255.0 On-link 192.168.5.82 266
192.168.5.82 255.255.255.255 On-link 192.168.5.82 266
192.168.5.255 255.255.255.255 On-link 192.168.5.82 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.5.82 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.5.82 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 266 fe80::/64 On-link
10 266 fe80::c0ee:9304:1282:4284/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/13/2012 09:03:42 AM) (Source: WinMgmt) (User: )
Description: 0x8007007e

Error: (08/10/2012 05:04:39 PM) (Source: WinMgmt) (User: )
Description: 0x8007007e

Error: (08/10/2012 03:58:20 PM) (Source: Outlook) (User: )
Description: Failed to determine if the store is in the crawl scope (error=0x8007043c).

Error: (08/10/2012 03:58:20 PM) (Source: Outlook) (User: )
Description: Failed to get the Crawl Scope Manager with error=0x8007043c.

Error: (08/10/2012 03:58:19 PM) (Source: Outlook) (User: )
Description: Failed to determine if the store is in the crawl scope (error=0x8007043c).

Error: (08/10/2012 03:58:19 PM) (Source: Outlook) (User: )
Description: Failed to get the Crawl Scope Manager with error=0x8007043c.

Error: (08/10/2012 03:35:32 PM) (Source: WinMgmt) (User: )
Description: 0x8007007e

Error: (08/10/2012 03:18:09 PM) (Source: WinMgmt) (User: )
Description: 0x8007007e

Error: (08/10/2012 03:07:06 PM) (Source: WinMgmt) (User: )
Description: 0x8007007e

Error: (08/10/2012 02:46:08 PM) (Source: WinMgmt) (User: )
Description: 0x8007007e


System errors:
=============
Error: (08/13/2012 09:04:15 AM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (08/13/2012 09:03:59 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain TMS due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.



ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Error: (08/13/2012 09:03:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (08/13/2012 09:03:41 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (08/13/2012 09:03:41 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (08/13/2012 09:03:41 AM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error: (08/10/2012 05:05:13 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

Error: (08/10/2012 05:04:56 PM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain
controller in domain TMS due to the following:
%%1311

This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists,
please contact your domain administrator.



ADDITIONAL INFO

If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified
domain. Otherwise, this computer sets up the secure session to any domain controller
in the specified domain.

Error: (08/10/2012 05:04:45 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (08/10/2012 05:04:39 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891


Microsoft Office Sessions:
=========================
Error: (06/01/2012 04:03:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2406 seconds with 420 seconds of active time. This session ended with a crash.

Error: (06/01/2012 01:43:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 16137 seconds with 3840 seconds of active time. This session ended with a crash.

Error: (05/30/2012 00:35:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5913 seconds with 1680 seconds of active time. This session ended with a crash.

Error: (05/29/2012 04:00:50 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 22715 seconds with 2700 seconds of active time. This session ended with a crash.

Error: (05/23/2012 03:23:40 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 22682 seconds with 2700 seconds of active time. This session ended with a crash.

Error: (05/22/2012 02:53:06 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8132 seconds with 420 seconds of active time. This session ended with a crash.

Error: (05/21/2012 03:42:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 21338 seconds with 2220 seconds of active time. This session ended with a crash.

Error: (05/21/2012 09:46:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2512 seconds with 720 seconds of active time. This session ended with a crash.

Error: (04/30/2012 09:04:45 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 30 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/26/2012 10:49:47 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1260 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 7.1.5)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.257)
Adobe Flash Player 11 Plugin (Version: 11.3.300.262)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader 9.5.1 (Version: 9.5.1)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
AMO
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
BitKinex (Version: 3.2.3)
Broadcom Gigabit NetLink Controller (Version: 12.33.02)
Broadcom Management Programs (Version: 12.35.01)
CCleaner (Version: 3.11)
CutePDF Writer 2.8
D3DX10 (Version: 15.4.2368.0902)
Dell Edoc Viewer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.115)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1995)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaseya Agent #2 (tms-pc50.kent.worldstores-reader-offers - monitor.bta.com) (Version: 6.2.0.4)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Basic 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Online Services Sign In (Version: 1.0.1427.40)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Rapport (Version: 3.5.1201.78)
Realtek High Definition Audio Driver (Version: 6.0.1.5936)
Skype Click to Call (Version: 6.1.10441)
Skype™ 5.10 (Version: 5.10.116)
Spybot - Search & Destroy (Version: 1.6.2)
swMSM (Version: 12.0.0.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2598290) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Devices: ================================

Could not list devices.

========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 2012.8 MB
Available physical RAM: 944.02 MB
Total Pagefile: 4025.61 MB
Available Pagefile: 2725.17 MB
Total Virtual: 2047.88 MB
Available Virtual: 1922.59 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:223.43 GB) (Free:182.41 GB) NTFS

========================= Users: ========================================

User accounts for \\TMS-PC50

Administrator BTA Guest
Thomas Horsley


**** End of log ****


Malwarebytes Anti Malware Log:

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.13.03

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Thomas Horsley :: TMS-PC50 [administrator]

13/08/2012 11:47:07
mbam-log-2012-08-13 (11-47-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 338477
Time elapsed: 8 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 1
C:\Windows\System32\caclfrag.dll (Trojan.Steppa) -> Delete on reboot.

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Windows\System32\caclfrag.dll (Trojan.Steppa) -> Delete on reboot.
C:\Windows\Installer\{89f721fa-7ccc-f85b-9227-e9d9dbb8498a}\U\800000cb.@ (Rootkit.0Access) -> Quarantined and deleted successfully.

(end)


aswMBR log:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-13 11:52:53
-----------------------------
11:52:53.531 OS Version: Windows 6.1.7601 Service Pack 1
11:52:53.531 Number of processors: 2 586 0x170A
11:52:53.531 ComputerName: TMS-PC50 UserName:
11:52:55.604 Initialize success
11:55:17.681 AVAST engine defs: 12081300
11:56:31.050 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
11:56:31.051 Disk 0 Vendor: ST3250318AS CC46 Size: 238418MB BusType: 3
11:56:31.063 Disk 0 MBR read successfully
11:56:31.065 Disk 0 MBR scan
11:56:31.069 Disk 0 Windows 7 default MBR code
11:56:31.071 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 78 MB offset 63
11:56:31.082 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 9542 MB offset 161792
11:56:31.092 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 228796 MB offset 19703808
11:56:31.098 Disk 0 scanning sectors +488278016
11:56:31.151 Disk 0 scanning C:\Windows\system32\drivers
11:56:39.734 Service scanning
11:56:56.128 Modules scanning
11:57:17.156 Disk 0 trace - called modules:
11:57:17.500 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll ataport.SYS pciide.sys PCIIDEX.SYS atapi.sys
11:57:17.504 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x856057f0]
11:57:17.508 3 CLASSPNP.SYS[88bc559e] -> nt!IofCallDriver -> [0x851b6268]
11:57:17.512 5 ACPI.sys[886bf3d4] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0x8486f610]
11:57:19.633 AVAST engine scan C:\Windows
11:57:21.186 AVAST engine scan C:\Windows\system32
11:59:58.062 AVAST engine scan C:\Windows\system32\drivers
12:00:10.808 AVAST engine scan C:\Users\Thomas Horsley
12:00:35.412 File: C:\Users\Thomas Horsley\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47\2348d76f-58628b07 **INFECTED** Win32:Kryptik-JPL [Trj]
12:03:15.767 AVAST engine scan C:\ProgramData
12:05:08.755 Scan finished successfully
12:06:28.753 Disk 0 MBR has been saved successfully to "C:\Users\Thomas Horsley\Desktop\MBR.dat"
12:06:28.759 The log file has been saved successfully to "C:\Users\Thomas Horsley\Desktop\aswMBR.txt"


Many thanks.

Tom

#4 Broni

Broni

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Posted 13 August 2012 - 10:53 AM

You're infected with ZeroAccess rootkit.
It'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 TomH1009

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Posted 14 August 2012 - 04:03 AM

Hi

Thanks for your help.

I followed the guide you sent me, and have posted a new topic. Please see the link below.

http://www.bleepingcomputer.com/forums/topic465141.html/page__p__2804750__fromsearch__1#entry2804750

Many thanks

Tom

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 15 August 2012 - 09:51 AM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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