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"System Error. Hard Disk Failure" virus. Cant run TDSSKiller or GMER


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50 replies to this topic

#1 gilbert924

gilbert924

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  • Local time:10:10 AM

Posted 09 August 2012 - 05:17 PM

Hello,

Received the "System Error. Hard Disk Failure." virus message. I ran RKill in Safe Mode and then tried to run TDSSKiller, but it would not run. Was able to run Malwarebyte and it found several infections, which I cleaned. REstarted my computer again in Safe Mode and ran DeFogger.exe, DDS, and tried to run GMER. When I tried to run GMER, I recieved several errors. See attached Word Document titled "GMER Error popups.doc" Also, attached is the Attach.txt and DDS.txt files from the DDS application.


DDS Log information

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by Steve at 16:14:28 on 2012-08-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.564 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
BHO: Disabled:{18DF081C-E8AD-4283-A596-FA578C2EBDC3} - No File
BHO: Disabled:{6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - No File
BHO: Disabled:{9030D464-4C02-4ABF-8ECC-5164760863C6} - No File
BHO: Disabled:{AA58ED58-01DD-4d91-8333-CF10577473F7} - No File
BHO: Disabled:{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - No File
BHO: Disabled:{C6867EB7-8350-4856-877F-93CF8AE3DC9C} - No File
BHO: Disabled:{D4027C7F-154A-4066-A1AD-4243D8127440} - No File
BHO: Disabled:{E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: GamingWonderland: {a899079d-206f-43a6-be6a-07e0fa648ea0} - c:\program files\gamingwonderland\bar\1.bin\gtbar.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [DLCCCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCCtime.dll,_RunDLLEntry@16
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Garmin Lifetime Updater] c:\program files\garmin\lifetime updater\GarminLifetime.exe /StartMinimized
mRunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "c:\documents and settings\all users\application data\malwarebytes\malwarebytes' anti-malware\cleanup.dll",ProcessCleanupScript
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: &Search - http://tbedits.gamingwonderland.com/one-toolbaredits/menusearch.jhtml?s=100000425&p=Z7xdm064YYus&si=4721&a=02967096-3132-44CF-AF2F-1A594859EED6&n=2012041621
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: intuit.com\ttlc
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/3.0.1.0/GarminAxControl.CAB
DPF: {000F1EA4-5E08-4564-A29B-29076F63A37A} - hxxp://launch.soe.com/plugin/web/SOEWebInstaller.cab
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxps://support.dell.com/systemprofiler/SysPro.CAB
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} - hxxp://i.dell.com/images/global/js/scanner/SysProExe.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1341687907490
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
TCP: Interfaces\{498940E8-714D-4AF2-BE6A-A701D4295A9D} : DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\steve\application data\mozilla\firefox\profiles\kwvvwaiq.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=MSNTLB&PC=MSNTDF&q=
FF - prefs.js: browser.search.selectedEngine - My Web Search
FF - prefs.js: keyword.URL - hxxp://search.mywebsearch.com/mywebsearch/GGmain.jhtml?st=kwd&ptb=02967096-3132-44CF-AF2F-1A594859EED6&n=77edeab5&ind=2012080821&id=Z7xdm064YYus&ptnrS=Z7xdm064YYus&si=4721&searchfor=
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\funwebproducts\installr\1.bin\NPFUNWEB.DLL
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\downloaded program files\npsoe.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: GamingWonderland: gtffxtbr@GamingWonderland.com - c:\program files\gamingwonderland\bar\1.bin
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: GamingWonderland: gtffxtbr@GamingWonderland.com - %profile%\extensions\gtffxtbr@GamingWonderland.com
.
============= SERVICES / DRIVERS ===============
.
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
S0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 171064]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2010-4-24 54752]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-8 135664]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-8-5 655944]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2008-5-14 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2008-5-14 166384]
S2 SessionLauncher;SessionLauncher;c:\docume~1\steve\locals~1\temp\dx9\sessionlauncher.exe --> c:\docume~1\steve\locals~1\temp\dx9\SessionLauncher.exe [?]
S2 W32Sch;Windows Scheduler;c:\windows\msiserv.exe [2012-8-9 612352]
S2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2010-1-21 110592]
S2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-22 250056]
S3 EagleXNt;EagleXNt;\??\c:\windows\system32\drivers\eaglexnt.sys --> c:\windows\system32\drivers\EagleXNt.sys [?]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-5-8 135664]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-8-5 22344]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2008-5-14 1120752]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2010-4-24 11520]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-10 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-08-09 20:23:03 612352 ----a-w- c:\windows\msiserv.exe
2012-08-09 00:59:36 70016 ----a-w- c:\windows\system32\drivers\9b486a18f5a939cf.sys
2012-08-08 23:18:02 6891424 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{8dcc0749-0611-445b-b4de-30e75e85c73e}\mpengine.dll
2012-08-08 06:42:42 6891424 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
.
==================== Find3M ====================
.
2012-08-03 09:33:26 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-03 09:33:26 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-03 18:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 22:35:26 222448 ----a-w- c:\windows\system32\muweb.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 20:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 20:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 20:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 20:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 20:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 20:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 20:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
.
============= FINISH: 16:21:54.59 ===============
Attached File  attach.txt   19.59KB   0 downloads

Attached File  GMER Error popups.doc   84.5KB   0 downloads





Please advise next steps.

Thanks

Steve

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 10 August 2012 - 02:34 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gilbert924

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Posted 10 August 2012 - 11:33 AM

Hello Gringo,

Thank you for your quick reponse. I will run these logs this afternoon and will get them posted as soon as possible.

Steve

#4 gringo_pr

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Posted 10 August 2012 - 12:43 PM

very good - hope to see you then


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gilbert924

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Posted 10 August 2012 - 04:30 PM

Hello Gringo,

While running Combofix, the following message appeared:

"Combofix has detected the presence of a rootkit activity and needs to reboot the machine."

Should I click OK on this message??

Thanks Steve

#6 gringo_pr

gringo_pr

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Posted 10 August 2012 - 04:51 PM

yes click oK


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#7 gilbert924

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Posted 10 August 2012 - 06:39 PM

Hello Gringo,

I clicked OK and the computer restarted and then Combofix started to run. I had to leave for a bit and when I returned there was a Blue Screen of Death.

The Stop message is:

Technical Information:

**STOP: 0x0000008E (0xC0000005, 0x8550D097, 0xA1BD6954, 0x00000000)

Should I restart the computer and try ComboFix again?

#8 gringo_pr

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Posted 10 August 2012 - 09:31 PM

yes restart again and tell me what happens


gringo
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#9 gilbert924

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Posted 10 August 2012 - 09:38 PM

Restarted the computer. Tried to run ComboFix again and go another BSOD shortly after it does the registry backup.

#10 gringo_pr

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Posted 10 August 2012 - 09:55 PM

Greetings

I want you to run these next,

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo
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#11 gilbert924

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Posted 10 August 2012 - 10:30 PM

TDSSKiller will not run. i have tried double clicking on it, right click and click on Open, right click and select Run As... but no luck.

Same goes for aswMBR.exe

#12 gringo_pr

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Posted 10 August 2012 - 10:35 PM

Hello

I would like you to run this tool for me - fixTDSS

download it to your desktop and start the program

Follow the prompts and Ok any security prompts

when it is complete it will say the infection was cleared or no infection was found - let me know what it says

after it is complete I want you to restart the computer and try to rerun TDSSKiller for me and send me the report

Gringo
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#13 gilbert924

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Posted 10 August 2012 - 10:47 PM

When I double click on FixTDSS.exe I get the prompt asking me if I would like to run this program. I click YES, but nothing seems to happen. Should I try to run these in SafeMode?

#14 gringo_pr

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Posted 10 August 2012 - 10:50 PM

Greetings

now it is time to role up our sleeves

I need you to make a bootable usb and to make a screenshot for me - follow the instructions below to do this

How to create a bootable Puppy USB Drive

  • Download and save a copy of the latest Puppy ISO file
  • Download and save a copy of Unetbootin for Windows.
  • Insert an empty formatted USB drive into a USB port on the computer that's being used to create the bootable USB.
  • Launch Unetbootin ....
  • Ensure that Disk Image is selected.
  • Using the browse button ... browse to and select the Puppy ISO file.
  • Ensure that Type: is set to USB Drive and that the Drive: letter corresponds to the USB drive.
  • Click OK
Unetbootin will now copy the Puppy files to the USB and make it a bootable device.

Next

You need to change the boot order of the computer to boot from a USB drive ....

  • Read HERE for instructions how to do this.

Now boot into Puppylinux

when you get to the desktop Click on each of the drive items found in the bottom left corner to mount them (when mounted they will have a red cross next to them)

Next - Launch GParted which is found at Menu > System > GParted partition manager,
Click to select All Drives then click Okay
I need you to take a screenshot of the window that opens up - to do this follow these instructions

To take a screenshot in Puppy ....

With the GParted window open ...

  • Click menu > Graphic > mtPaint-snapshot screen capture
  • A small window will open ....

    • Click Capture Now
    • Click OK
  • The mtPaint program will open ....
    • Click File > Save
    • Double click on ../
    • Double click on mnt/
    • Double click on sdb1/
    • Set File Format to JPEG
    • Enter screenshot1 into the text box
    • Click OK

This will save a file screenshot1.jpeg into the USB drive, paste or attach this to your next post

Next

  • Click menu > shutdown > power off computer
  • If prompted to save the session click on No

Puppy will now close down.

remove the usb and save it - we will use it again - boot back into windows and send me the screen capture

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#15 gilbert924

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Posted 10 August 2012 - 11:00 PM

I think this is were we are going to have to stop for the evening. I do not have a USB drive with me. Is this possible using a CD-r/RW? If not, I can get a USB drive tomorrow and get back to you tomorrow evening.




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