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Photo

backdoor.Tidserve NEARLY removed (I think)


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30 replies to this topic

#1 MrBS

MrBS

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Posted 09 August 2012 - 05:14 AM

Hello,

I picked up the backdoor.Tidserve virus some time ago and have been trying various things to get rid of it, and stumbled on a previous post on here (http://www.bleepingcomputer.com/forums/topic317032.html) that had the same issue. The virus has knocked out my internet access, so I have sideloaded the various applications that the previous post recommended.

So far I have:

Run TDDS Killer
Run TFC
Run MBAM (results log below)
Performed a 'netsh winsock reset'
Run ATF in safe mode
Run SuperAntiSpyware in safe mode (results log below), which uncovered and removed 7 critical threats including:
Heuristic.Agent/Gen-Dropper,
Trojan.Agent/Gen-RoboNanny,
Trojan.Agent/Gen-Sirefef,
Rogue.Agent/Gen-Nullo[DLL].

My internet access is still not working, so I can not get online to perform an ESET scan.

Can anybody help me with what to do next? I basically would like to make sure that my laptop is now clean, and how to get back onto the internet?

Thanks in advance.


MBAM Log
---------------------------------------------------------------------------------------------

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.03.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
[administrator]

08/08/2012 18:35:36
mbam-log-2012-08-08 (18-35-36).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 236909
Time elapsed: 19 minute(s), 19 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
---------------------------------------------------------------------------------------------

SuperAntiSpyware Log
---------------------------------------------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/09/2012 at 01:25 AM

Application Version : 5.5.1012

Core Rules Database Version : 9003
Trace Rules Database Version: 6815

Scan type : Complete Scan
Total Scan Time : 05:05:46

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 267
Memory threats detected : 0
Registry items scanned : 38882
Registry threats detected : 0
File items scanned : 104720
File threats detected : 12

Adware.Tracking Cookie
cdn5.specificclick.net [ C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\URB6UBUV ]
content.yieldmanager.edgesuite.net [ C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\URB6UBUV ]
ec.atdmt.com [ C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\URB6UBUV ]
media.podaddies.com [ C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\URB6UBUV ]
s0.2mdn.net [ C:\DOCUMENTS AND SETTINGS\NETWORKSERVICE\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\URB6UBUV ]

Heuristic.Agent/Gen-Dropper
C:\EXTRAS\CUBASE\PDXCB5CR.EXE
ZIP ARCHIVE( C:\EXTRAS\CUBASE.ZIP )/PDXCB5CR.EXE
C:\EXTRAS\CUBASE.ZIP

Trojan.Agent/Gen-RoboNanny
C:\PROGRAM FILES\MACROMEDIA\FLASH MX\PLAYERS\DEBUG\INSTALL FLASH PLAYER 6.EXE
C:\PROGRAM FILES\MACROMEDIA\FLASH MX\PLAYERS\RELEASE\INSTALL FLASH PLAYER 6.EXE

Trojan.Agent/Gen-Sirefef
C:\SYSTEM VOLUME INFORMATION\_RESTORE{C935EB81-2FFE-4DF6-8BA5-7A2255300913}\RP10\A0003455.SYS

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\UVOKUDAT.DLL
---------------------------------------------------------------------------------------------

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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  • Local time:04:52 PM

Posted 09 August 2012 - 02:04 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 MrBS

MrBS
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  • Local time:08:52 PM

Posted 10 August 2012 - 03:24 AM

Ahhh, sorry I did see something about the Preperation Guide but forgot to go through it, thanks 'OB'. I managed to follow the guide from step 6 and get the logs from the 'dds' (below) and 'attach' Attached File  attach.zip   5.86KB   1 downloads. BUT, the GMER application bombs out around a minute after it starts scanning, so I can not retrieve a log from it.

Here's the DDS:

dds
------------------------------------------------------------------------------------------------------------------------------------
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by Mr Sharpe at 22:02:59 on 2012-08-09
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.2046.1180 [GMT 1:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Common Files\Sony Ericsson\Emma Core\Services\EmmaDeviceMgmt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Utimaco\SafeGuard PrivateDisk\pdservice.exe
C:\Program Files\Common Files\Sony Ericsson\Emma Core\Services\EmmaUpdateMgmt.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\VAIO Update 5\VAIOUpdt.exe
C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.3.271\SymcPCCULaunchSvc.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.3.271\ccSvcHst.exe
C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.3.271\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\eHome\ehmsas.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.virginmedia.com
uWindow Title = Microsoft Internet Explorer
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.microsoft.com
uInternet Settings,ProxyOverride = *.local;192.168.*.*;<local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\progra~1\google~1\GoogleAFE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Wanadoo: {8b68564d-53fd-4293-b80c-993a9f3988ee} - c:\windows\system32\WSBar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [Steam] "c:\program files\steam\Steam.exe" -silent
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Mouse Suite 98 Daemon] ICO.EXE
mRun: [VAIOCameraUtility] "c:\program files\sony\vaio camera utility\VCUServe.exe"
mRun: [SonyPowerCfg] c:\program files\sony\vaio power management\SPMgr.exe
mRun: [ISBMgr.exe] c:\program files\sony\isb utility\ISBMgr.exe
mRun: [Switcher.exe] c:\program files\sony\wireless switch setting utility\Switcher.exe
mRun: [PDService.exe] c:\program files\utimaco\safeguard privatedisk\pdservice.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [VAIO Update 5] "c:\program files\sony\vaio update 5\VAIOUpdt.exe" /Stationary
mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [<NO NAME>]
mExplorerRun: [<NO NAME>] 1 (0x1)
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Search with Wanadoo - c:\windows\system32\WSBar.dll/VSearch.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: beatport.com
Trusted Zone: sony-europe.com
Trusted Zone: sonystyle-europe.com
Trusted Zone: vaio-link.com
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229969802109
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{B05BBAA5-C10F-4F10-B298-5AE80AEDBEFF} : DhcpNameServer = 194.168.4.100 194.168.8.100
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: VESWinlogon - VESWinlogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\mr sharpe\application data\mozilla\firefox\profiles\bi36g1b9.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\documents and settings\mr sharpe\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1206000.01d\symds.sys [2011-5-10 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1206000.01d\symefa.sys [2011-5-10 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20111221.003\BHDrvx86.sys [2011-12-22 819320]
R1 PrivateDisk;PrivateDisk;c:\windows\system32\drivers\privatediskm.sys [2004-7-6 45627]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1206000.01d\ironx86.sys [2011-5-10 136312]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-12 116608]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2012-1-22 67584]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-25 149352]
R2 EmmaDevMgmtSvc;Emma Device Management;c:\program files\common files\sony ericsson\emma core\services\EmmaDeviceMgmt.exe [2010-7-1 306296]
R2 EmmaUpdMgmtSvc;Emma Update Management;c:\program files\common files\sony ericsson\emma core\services\EmmaUpdateMgmt.exe [2010-7-1 162936]
R2 MSSQL$VAIO_VEDB;MSSQL$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -svaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -sVAIO_VEDB [?]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.6.0.29\ccsvchst.exe [2011-5-10 130008]
R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.3.271\SymcPCCULaunchSvc.exe [2010-8-21 123320]
R2 OMSI download service;Sony Ericsson OMSI download service;c:\program files\sony ericsson\sony ericsson pc suite\SupServ.exe [2010-2-10 90112]
R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.3.271\ccSvcHst.exe [2011-9-29 126392]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-3-16 1251720]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20120104.002\IDSXpx86.sys [2012-1-5 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120105.007\NAVENG.SYS [2012-1-5 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120105.007\NAVEX15.SYS [2012-1-5 1576312]
R3 seehcri;Sony Ericsson seehcri Device Driver;c:\windows\system32\drivers\seehcri.sys [2010-2-10 27632]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2006-3-16 29184]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2006-3-16 808448]
S0 29594527;29594527;c:\windows\system32\drivers\18879624.sys --> c:\windows\system32\drivers\18879624.sys [?]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-8-8 136176]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys --> c:\windows\system32\drivers\motfilt.sys [?]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-12-13 79472]
S3 ggflt;SEMC USB Flash Driver Filter;c:\windows\system32\drivers\ggflt.sys [2008-7-10 13224]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys --> c:\windows\system32\drivers\motccgp.sys [?]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys --> c:\windows\system32\drivers\motccgpfl.sys [?]
S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\motousbnet.sys --> c:\windows\system32\drivers\Motousbnet.sys [?]
S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys --> c:\windows\system32\drivers\motusbdevice.sys [?]
S3 s3017bus;Sony Ericsson Device 3017 driver (WDM);c:\windows\system32\drivers\s3017bus.sys [2008-7-10 83880]
S3 s3017mdfl;Sony Ericsson Device 3017 USB WMC Modem Filter;c:\windows\system32\drivers\s3017mdfl.sys [2008-7-10 15016]
S3 s3017mdm;Sony Ericsson Device 3017 USB WMC Modem Driver;c:\windows\system32\drivers\s3017mdm.sys [2008-7-10 110632]
S3 s3017mgmt;Sony Ericsson Device 3017 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s3017mgmt.sys [2008-7-10 104616]
S3 s3017nd5;Sony Ericsson Device 3017 USB Ethernet Emulation SEMC3017 (NDIS);c:\windows\system32\drivers\s3017nd5.sys [2008-7-10 25512]
S3 s3017obex;Sony Ericsson Device 3017 USB WMC OBEX Interface;c:\windows\system32\drivers\s3017obex.sys [2008-7-10 100648]
S3 s3017unic;Sony Ericsson Device 3017 USB Ethernet Emulation SEMC3017 (WDM);c:\windows\system32\drivers\s3017unic.sys [2008-7-10 110120]
S3 S6U12BScanner;MUSTEK 1200 UB Still Image Device Service;c:\windows\system32\drivers\usbscan.sys [2006-8-28 15104]
S3 SQLAgent$VAIO_VEDB;SQLAgent$VAIO_VEDB;c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.exe -i vaio_vedb --> c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.EXE -i VAIO_VEDB [?]
S4 Acnsstec;Acnsstec;c:\windows\system32\java.exe [2010-12-29 145184]
.
=============== Created Last 30 ================
.
2012-08-08 18:21:06 -------- d-----w- c:\documents and settings\mr sharpe\application data\SUPERAntiSpyware.com
2012-08-08 18:20:47 -------- d-----w- c:\program files\SUPERAntiSpyware
2012-08-08 18:20:47 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2012-08-02 18:56:14 81920 ----a-w- c:\windows\ambientflocksaver.scr
2012-08-01 20:05:57 -------- d-----w- C:\TDSSKiller_Quarantine
.
==================== Find3M ====================
.
2012-07-03 12:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2008-01-22 23:15:56 25755448 ----a-w- c:\program files\wmp11-windowsxp-x86-enu.exe
.
============= FINISH: 22:05:02.85 ===============

#4 m0le

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Posted 13 August 2012 - 07:29 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#5 MrBS

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Posted 14 August 2012 - 03:10 AM

Good morning!

I am subscribed to the topic and I'm replying so you know I'm still here!

#6 m0le

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Posted 14 August 2012 - 03:14 PM

The fact that Tidserv has been here and you can't still connect to the internet usually means that it's still there in some form or it could mean we need to restart the connection.

First please run FSS for me so I can see what it says about that

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#7 MrBS

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Posted 15 August 2012 - 03:50 AM

Hi, thanks for your help so far.

I tried running FSS this morning and it error'd. BUT, I have got a log from a FSS scan I did at the beginning of the month. I have run some of the other applications scans (TDDS, TFC, MBAM, ATF, SuperAntiSpyware, etc) since I ran the FSS scan, so I'm not sure if this messes up the FSS log but I'm hoping this may help you:

Farbar Service Scanner
Ran by Mr Sharpe (administrator) on 01-08-2012 at 19:46:51
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd: "system32\drivers\tsk2C.tmp".


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(9) Gpc(6) IPSec(4) NetBT(5) PSched(7) s24trans(8) SYMTDI(10) Tcpip(3)
0x0A000000040000000100000002000000030000000A0000000500000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

#8 m0le

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Posted 15 August 2012 - 05:54 PM

The old FSS log is probably not going to help me but can you tell me what happens when you try and run FSS. What error are you getting?
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#9 MrBS

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Posted 16 August 2012 - 03:42 AM

Hi,

The error message was:

'Autolt Error'
Line 2468 (File location)
Error: Variable used without being declared.

I re-downloaded the FSS application from another computer and it scanned ok, here's the log:

Farbar Service Scanner Version: 06-08-2012
Ran by Mr Sharpe (administrator) on 16-08-2012 at 07:49:03
Running from "C:\Documents and Settings\Mr Sharpe\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd: "system32\drivers\tsk2C.tmp".


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Yahoo IP is unreachable
Attempt to access Yahoo.com returned error: Other errors
IE proxy is enabled.



Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(9) Gpc(6) IPSec(4) NetBT(5) PSched(7) s24trans(8) SYMTDI(10) Tcpip(3)
0x0A000000040000000100000002000000030000000A0000000500000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

#10 m0le

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Posted 16 August 2012 - 07:04 PM

Perhaps we can just try restarting the connection

Please copy the entire contents of the codebox below into Notepad:
  • Open Notepad
  • Copy the contents of the codebox below using CTRL C

REGEDIT4

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2]
  • Now return to Notepad and use CTRL V to paste the script
  • Verify that you have pasted the complete script
  • Save the Notepad file to your Desktop as FixReg.reg using Save as Type: All files
  • Locate FixReg.reg on your desktop
  • Double click to run, and when prompted Allow the file to merge with your registry
  • OK your way out.
After that, Reboot your computer.


After the reboot, we will reinstall TCP/IP
  • Go to Start the Settings and choose Network Connections
  • Right click on your normal connection icon, and choose Properties
  • Click the Install button
  • Choose Protocol then click Add
  • Click Have disk
  • In the drop down box, type in: C:\WINDOWS\INF and click OK
  • In the next dialog, click Internet Protocol (TCP/IP) then click OK
  • Click Close to leave the properties box
After that, Reboot your computer and see if you have regained your connection.
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#11 MrBS

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Posted 18 August 2012 - 04:11 AM

Hi,

Im affraid that hasnt worked.

#12 m0le

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Posted 18 August 2012 - 07:14 PM

We need to check that TDSS has gone and then see what we can do about the connection issue.

You can transfer Combofix from a flashdrive to run it.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

If you receive the message "Illegal operation attempted on a registry key that has been marked for deletion." then please reboot the system.
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#13 MrBS

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Posted 20 August 2012 - 04:51 PM

Hi,

I followed your instructions above, and it was unable to download the files for the system restore point but continued to search for malware.

I then had a warning that i am infected with rootkit.zeroaccess! Inserted into tcp/ip stack, and i should reboot and run combofix again.

After a reboot, there is a lot of internt activity on my modem, i run combofix again and it alerts me of an unpdate to combofix which i accept. Combofix updates itself and continues to run, but i still have to problem with installing a windows recovery console, continues searching for malware, then tells me im still infected with rootkit.zeroaccess! Inserted into tcp/ip.

#14 m0le

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Posted 20 August 2012 - 06:59 PM

Well, annoying, but at least we now know that TDSS is still here.

Let's try to boot your computer using the Ultimate Boot CD for Windows (UBCD4win).

Please print this guide for future reference!

You will need a blank CD, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. If you were unable to create the UBCD4win, please tell me what error messages you got and/or what steps you got hung up on.

:step1:

1. Download and Run Ultimate Boot CD for Windows
  • Save it to your Desktop.
  • Double-Click on the UBCD4Win.EXE that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
    NOTES:
  • Do not install to a folder with spaces in it's name.
  • Your Anti-Virus may report viruses or trojans when you extract UBCD4Win, these are "False-Positives." Read HERE for information regarding the files that normally trigger AV software.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on UBCD4WinBuilder.exe located in your C:\ubcd4win folder.
  • Click "I agree" to the Builders License.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
    • Source:(path to Windows installation files)
    • Enter the path to the drive where your XP CD is located.
    • You can click on the "..." button on the right to navigate to the path as well.
  • Custom: (include files and folders from this directory)
    • No information is necessary, leave blank.
  • Output: (C:\ubcd4win\BartPE)
    • Keep the default BartPE
  • Media output
  • Choose Create ISO image
  • Do not choose Burn to CD/DVD


Please note: If your XP install disc is SP1 then please .....

  • Disable- DComLaunch Service
  • Enable- LargeIDE Fix

    This can be done by pressing the "Plugin" button and checking or unchecking the appropriate selections

Also note: If you have a Dell XP install disc you will need to follow the instructions here
http://www.ubcd4win.com/faq.htm#dell
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3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit


4. Burn your ISO file to CD
  • Please see HERE on how to burn an ISO to CD.
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==========

:step2:

Next, from your clean computer:

Download Farbar Recovery Scan Tool
and save it to your flash drive.

Now plug your flashdrive back into your sick computer and follow the next instructions:

==========

:step3:

1. Restart Your sick Computer Using the UBCD4Win Disc That You Have Created
  • Insert the UBCD4Win disc in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the UBCD4Win CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • In the window that pops up select Launch The Ultimate Boot CD For Windows and press Enter.
    • It may take a little longer for the Desktop to appear than it does when you start your computer normally. Just let the process run itself until the desktop appears.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on Yes if you want to use the PE environment to get online post your log and reply by way of an Ethernet connection.
  • You should now have a desktop that looks like this:

    Posted Image


==========

:step4:

  • Single click My computer from your UBCD4W desktop to navigate to the Farbar Recovery Scan Tool you saved to your flash drive.
  • Double click on it to begin running the tool.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your next reply.

Posted Image
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#15 MrBS

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Posted 22 August 2012 - 02:39 PM

Hi, thank you for your help so far.

I can get as far as booting for the ultimate boot cd, but i get a 'geoshell' pop up box with an alert saying 'unable to start shell DDE. Failed to obtain function shdocvw.118'.

Clicking ok, i am then offerd the 'network support' option but it doesnt work. I have a similar desktop screen to the one you attached in your post, but i dont have any of the shortcut icons on the left. I try to run the farbar file via the run command in the start menu, but i have an error message saying 'failed to run because Normaliz.dll was not found. Reinstalling the application may fix the problem.'




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