I am support for an enterprise atmosphere with over 18,000 employees statewide and recently several PCs have scanned and come up with Zero Access.....the instructions from higher up direct us to pull the pc, run Malawarebytes and stinger and if it persists we are to scrub it and reimage it without any data restore. I am dealing with a user whose PC is the sole source for many years of data and photos that support her position...needless to say she was not happy about losing her data and I could not get her to understand the damage this security breach could possibly inflict on our network. Do to her reaction I have been directed to run Combofix and once I am able to remove ZeroAccess and any others from the machine, I will be permitted to copy the photos only to removable storage which I will have to send to our head of security to test and verify the safety of the files.
That being said, I am curious as to whether the files will be clean and free of infeection. Any information is welcome, the more I read it seems, the more questions I have. Thanks.....stufoo
Mod Edit:moved to more appropriate forum.
AntiVirus, Firewall and Privacy Products and Protection Methods~~boopme
Edited by boopme, 08 August 2012 - 06:35 PM.