Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojan Zeroaccess and Trojan Gen2


  • This topic is locked This topic is locked
3 replies to this topic

#1 jd5105

jd5105

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:04:52 AM

Posted 08 August 2012 - 05:12 PM

Asking for help on my wife's computer because I have zero access to the web I think because of the Trojan, so here we go.

Computer: HP dv4 2045

Windows 7 Home Premium w/Service Pak 1

64 Bit

Symantec End Point Protection
VER 12.1.1000.157 RU1

Symantec Quarantine shows theses files, Trojan.Zeroacces.B, Trojan.Gen2 and Trojan.Gen. Tried deleting but they keep coming back.

Started new thead so I wouldn't mess anything up--if this not correct forum please point me the right way...

Edited by jd5105, 08 August 2012 - 05:13 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:52 AM

Posted 08 August 2012 - 07:24 PM

Welcome aboard Posted Image

This type of infection will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 jd5105

jd5105
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:04:52 AM

Posted 09 August 2012 - 04:54 PM

Posted per instructions, I hope...

New post is at http://www.bleepingcomputer.com/forums/topic464560.html

EM

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:52 PM

Posted 09 August 2012 - 05:09 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users