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Please Help With Hijackthis Log File


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3 replies to this topic

#1 LarryDevine

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Posted 11 March 2006 - 01:34 AM

Logfile of HijackThis v1.99.1
Scan saved at 1:29:31 AM, on 3/11/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Catherine Devine\My Documents\Software\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O1 - Hosts: 172.0.0.1 chase.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HUB service] Rtdx122.dat
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\RunServices: [HUB service] Rtdx122.dat
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1142055109182
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Web Event Logger - {79FB9088-19CE-715E-D900-216290C5B738} - C:\WINDOWS\System32\Joeido32.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

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#2 Glaswegian

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Posted 11 March 2006 - 09:09 AM

Hi and welcome to Bleeping Computer.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem as soon as possible.

You may wish to Subscribe to this thread (Options) so that you are notified when you receive a reply.

Please be patient with me during this time.
Iain
Win XP Pro / Win 7 Pro
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#3 Glaswegian

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Posted 12 March 2006 - 06:25 AM

Hi LarryDevine and thank you for your patience.


Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.


P2P - I see you have P2P software (i.e. Limewire) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.


Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.



Downloads
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later.



Download Ewido Security Suite
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
When you have finished updating, EXIT Ewido.


Download CWShredder and run it. Click Check for Update. Click on 'Fix' (it will automatically fix anything it finds for you) and then click OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.


CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!

Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!
Check the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
Uncheck the following :Scan local drives for temporary files
Click OK, Press the CleanUp! button to start the program and reboot when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.



Reboot
Reboot your system in Safe Mode (By repeatedly tapping the F8 key (or the appropriate key for your system) until the menu appears).



Uninstall Programmes
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if present):

ViewMgr

ViewMgr.exe is an advertising program by Viewpoint. This process monitors your browsing habits and distributes the data back to the author's.


HijackThis Entries
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
O4 - HKLM\..\Run: [HUB service] Rtdx122.dat
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\RunServices: [HUB service] Rtdx122.dat
O21 - SSODL: Web Event Logger - {79FB9088-19CE-715E-D900-216290C5B738} - C:\WINDOWS\System32\Joeido32.dll


Please remember to close all other windows, including browsers then click Fix checked.


File Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

Rtdx122.dat <- - Go to Start > Search to find this file
C:\Program Files\Viewpoint
C:\WINDOWS\System32\Joeido32.dll


Ewido
Run Ewido with it's updated definitions (...it's important that all windows must be closed)
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with Ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If Ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save Report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

NOTE: Ewido scan will require at least an hour.



Reboot
Reboot your system in Normal Mode.


IMPORTANT!

Your operating system is unpatched. Windows XP has been at Service Pack 2 for a few years. You're missing all of the critical security patches and as a result have become a haven for infections.

I need you to upgrade to SP1 first. Please assist me in helping you.
You may download SP1 directly from here > http://download.microsoft.com/downlo...p1a_en_x86.exe

Thank you for your cooperation.



Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner.

1. Click Check Now and a "pop up" window will appear. *Please ensure that your pop up blocker doesn't block it *
2. Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer
  • If it finds any malware, it will offer you a report.
  • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
  • Click on See report then click Save report
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan




Logs required
Ewido Log
Panda Log
HijackThis Log


Please also advise how your system is performing now.
Iain
Win XP Pro / Win 7 Pro
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#4 sUBs

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Posted 23 March 2006 - 09:05 AM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.




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