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Fake HD Damage Malware Removal


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4 replies to this topic

#1 Technology Doctor

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Posted 07 August 2012 - 05:51 PM

HELP!!

I encountered a client's PC last week that had a screen claiming that it had multiple hard drive errors and needed to scan to repair. The window was a fake and I knew right off of the bat that it was a piece of malware. I followed all of the instructions at

http://www.experts-exchange.com/Software/Internet_Email/Anti_Spyware/A_6550-2012-Malware-Variants.html

Good News: It seemed to work perfectly except the icons were still not there. I ran Combofix and the icons were restored. I then ran Eset Online Scanner just as an extra precaution and it came back clean.

BAD NEWS: The user was browsing some parts catalogs today and when he closed his IE screen, there was a small box that reported that "The Web Page has Reported an Infection. Click OK to Clean."

I advised the client not to touch the machine and then ran malwarebytes and it came back clean. However, IE is redirecting, TDSSKiller will not run, and Malwarebytes reports no threats! I'm stumped at this point and any/all advice is very welcome.

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#2 Technology Doctor

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Posted 08 August 2012 - 03:35 PM

Sorry, had to overwrite/reformat/reload etc. This topic can be closed. It is a really strange because now it is showing signs of the Google redirect virus and TDSSKiller still will not work nor does Malwarebytes find it either run on the infected machine or when the drive is removed and slaved to a clean machine. VERY FRUSTRATING to think that someone has devised another one that cannot be defended against nor removed.:(

#3 Orange Blossom

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Posted 09 August 2012 - 02:47 PM

It appears as though the computer is still infected. Rather than close the topic and start anew which would further delay assistance, instead do this:

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 Technology Doctor

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Posted 09 August 2012 - 07:56 PM

Sorry for the confusing closure. It was doing the misbehaving prior to the rebuild. Now that it is rebuilt, it is performing better than new due to not having all of the clutter ware provided by the manufacturer off of the assembly line.

#5 Orange Blossom

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Posted 10 August 2012 - 02:38 AM

Hello

Okay. Thank you for posting back. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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