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Pop Ups and Possibly Infected


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7 replies to this topic

#1 robandki

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Posted 07 August 2012 - 03:23 PM

I downloaded Advanced System Care for my computer hoping it would speed things up--unfortunately it has done the opposite. I uninstalled the program but I am still getting pop ups for it. I have used a few uninstall programs with no luck. My computer is super slow--I have defragmented the drive and cleaned it out the best I could. I am thinking the computer may be infected? It is a HP Mini 110 netbook- Windows XP. Thanks!

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#2 SleepyDude

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Posted 07 August 2012 - 03:47 PM

Hi,

Download and install Malwarebytes Anti-Malware but during install choose not to active the Trial you only need the Free version.

Let the program update and do a quick scan, post the resulting log on your reply.

If the program request to restart do it, the log file can later be found doing this:
Start -> Run -> "%AppData%\Malwarebytes\Malwarebytes' Anti-Malware\Logs"

Note: Paste the text above including the quotes on the run box to open the folder containing the logs.
The log file is named like this "mbam-log-date (time).txt".

Edited by Rui Paz, 07 August 2012 - 03:55 PM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
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#3 robandki

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Posted 08 August 2012 - 08:45 AM

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.07.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
Kiley Smith :: KILEYSCOMPUTER [administrator]

8/7/2012 10:56:12 PM
mbam-log-2012-08-07 (22-56-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 197980
Time elapsed: 2 hour(s), 55 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#4 SleepyDude

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Posted 08 August 2012 - 10:52 AM

Hi,

Do a scan using Eset On-line Scanner

Make sure that the option Remove found threats is ticked and the Scan Archives option is also ticked.
Click on Advanced Settings, an check the options:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology are ticked.
Click Scan and then wait for the scan to finish (it will take some time).

When the scan ends press the button [LIST OF THREATS FOUND], click Export to Text File open the text file and copy & Paste the contents to your reply.
Press the BACK button.
Press Finish

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#5 robandki

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Posted 22 October 2012 - 09:52 AM

Everytime I try to run ESET Online Scanner my computer either A. Freezes or B. Says unexpected error 101.

#6 boopme

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Posted 22 October 2012 - 11:39 AM

Have you tried uninstalling ASC,rebooting and see how it runs?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 robandki

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Posted 24 October 2012 - 09:37 AM

Okay, I downloaded malware bytes and spy bot and they found a bunch of malware. Finally uninstalled avg antivirus because it stopped working. Thought I was all clear and I installed avast antivirus. Everything was fine until this morning now the antivirus program won't work....this has been my problem for the past few months. Anytime I download an antivirus program it will stop working or won't let me update virus definitions...I definitely think malware has taken over my system. Please help.

Running EsEt online scanner right now. Will post results when scan completes.

Edited by robandki, 24 October 2012 - 10:11 AM.


#8 boopme

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Posted 24 October 2012 - 01:31 PM

Ok lets see how the AV thing is after ESET.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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