Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

sirefef ac ag reboot


  • This topic is locked This topic is locked
5 replies to this topic

#1 movtmarker

movtmarker

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:42 PM

Posted 06 August 2012 - 12:56 PM

Windows Vista 32 bit on a dell computer, we got this nasty virus that kept telling us that windows will restart in 60 seconds, making it very hard to stop.

we rebooted in safe mode and even in safe made it still rebooted after a short time with networking or without. Even the command line safe mode got this message, and no amount of shutdown -a would stop it.

By perusing your excellent forums, we were able to restore to a sysstem snapshot from the top thing in safe mode F8 and get rid of the reboot, and we got some files off with malware bytes, but then the virus attacked and disabled malware bytes.

Because we think this may be a java exploit, we killed all the jre, and the computer runs ok, but we would really like to clean it up.

Attached are dds logs and gmer logs.

Attached Files


Edited by movtmarker, 06 August 2012 - 02:27 PM.


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,510 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:42 PM

Posted 11 August 2012 - 10:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html


Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

Please post the 3 logs for my review. Let me know what problem persists.

#3 movtmarker

movtmarker
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:42 PM

Posted 11 August 2012 - 12:40 PM

Hi, Nasdaq, thank your for looking into this. I am reading the instructions and will post a reply with everything you need very soon!

#4 movtmarker

movtmarker
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:42 PM

Posted 15 August 2012 - 01:46 PM

OK, Here are the logs. I hope we can find something that still lingers, because strange behavior continues. For example, when I looked at the computer closely today, Microsoft Security Essentials had disappeared. I re-installed it, but in addition to that odd occurence, Microsoft Updates are struggling. I have gotten all but five of them installed.

Here are the logs attached.


Thanks !!!!

Attached Files



#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,510 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:42 PM

Posted 16 August 2012 - 08:35 AM

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

Remove the AdWare.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
===

No services or drivers are listed on your ComboFix log.

Need to check further.

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.
    [/list
    ===

    Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it

    [LIST]
  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

Note: You may be asked if you want to download Avast Free Antivirus I suggest you deny this download unless you do not have any Antivirus

Please post the logs for my revierw.

#6 nasdaq

nasdaq

  • Malware Response Team
  • 40,510 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:42 PM

Posted 22 August 2012 - 10:33 AM

Are you still with me?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users