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services.exe infected by ZeroAccess


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4 replies to this topic

#1 STWDave

STWDave

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Posted 06 August 2012 - 02:16 AM

Hello Forum,

I have a Windows 7 32-bit machine that started to act strangely after a weird Flash window opened up. After the Flash window (a program window that had the flash icon on it) closed, I couldn't open any web browsers (they would immediately crash). After a few minutes, Sophos Anti-Virus reported an infection of services.exe by ZAccInf-B.
I have run Malware Anti-Bytes and TDDSKiller, deleted the Sophos Quarantine, but Sophos still reports services.exe as infected.
I then found this thread (http://www.bleepingcomputer.com/forums/topic461790.html) and thought I'd post my problem here also...
Here my DDS Log and attached is attach.txt. ark.txt file will be posted in with my next post.

Thanks in advance!
Dave

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31
Run by STWDave at 8:41:33 on 2012-08-06
Microsoft Windows 7 Professional 6.1.7601.1.1252.49.1031.18.2013.475 [GMT 2:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {65FBD860-96D8-75EF-C7ED-7BE27E6C498A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sophos Anti-Virus *Enabled/Updated* {DE9A3984-B0E2-7A61-FD5D-409005EB0337}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\FRITZ!Fernzugang\avmike.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\FRITZ!Fernzugang\certsrv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\EACUSrv.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\FRITZ!Fernzugang\nwtsrv.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Windows\system32\svchost.exe -k regsvc
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\Program Files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\Program Files\VMware\VMware vCenter Converter Standalone\vmware-converter-a.exe
C:\Program Files\VMware\VMware vCenter Converter Standalone\vmware-converter.exe
C:\Program Files\VMware\VMware vCenter Converter Standalone\vmware-converter.exe
C:\Program Files\VMware\VMware View\Client\bin\wsnm.exe
C:\Program Files\VMware\VMware View\Client\bin\wsnm_usbctrl.exe
C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Common Files\Intel\Privacy Icon\PrivacyIconClient.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\ESTOS\ProCall 3\ECtiClient.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Users\STWDave\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Users\STWDave\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\ESTOS\ProCall 3\Communicator.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SavMain.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Sophos\Sophos Anti-Virus\SavProgress.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uStart Page = hxxp://www.stadtwerke-weiden.de
uDefault_Page_URL = hxxp://www.stadtwerke-weiden.de
uInternet Settings,ProxyOverride = <local>;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~3\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SweetPacks Browser Helper: {eee6c35c-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
TB: SweetPacks Toolbar for Internet Explorer: {eee6c35b-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
uRun: [Google Update] "c:\users\STWDave\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [picon] "c:\program files\common files\intel\privacy icon\PrivacyIconClient.exe" -startup
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Sophos AutoUpdate Monitor] c:\program files\sophos\autoupdate\almon.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [ECtiClient] "c:\program files\estos\procall 3\eCtiClient.exe" -autostart
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
StartupFolder: c:\users\STWDave\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\STWDave\appdata\roaming\dropbox\bin\Dropbox.exe
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi3dfc~1\office11\REFIEBAR.DLL
LSP: c:\programdata\sophos\web intelligence\swi_ifslsp.dll
DPF: iLO 2 Remote Console Applet - hxxps://esx2-ilo/dvc.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.6.0.cab
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T27L10NSP32EP1-13926/webex/ieatgpc1.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=928
TCP: DhcpNameServer = 192.64.1.2 192.64.1.3
TCP: Interfaces\{ACB9EF8E-E7AF-432A-9ADB-26214FFB7C5F} : DhcpNameServer = 192.64.1.2 192.64.1.3
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\sophos\sophos~1\SOPHOS~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\STWDave\appdata\roaming\mozilla\firefox\profiles\hhmzvp7v.default\
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - plugin: c:\users\STWDave\appdata\local\google\update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_268.dll
.
============= SERVICES / DRIVERS ===============
.
R1 FSLX;FSLX;c:\windows\system32\drivers\fslx.sys [2010-7-28 260640]
R1 SAVOnAccess;SAVOnAccess;c:\windows\system32\drivers\savonaccess.sys [2012-7-25 123680]
R1 SKMScan;SKMScan;c:\windows\system32\drivers\skmscan.sys [2011-11-22 31736]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-8-26 176128]
R2 avmike;AVM FRITZ!Fernzugang IKE Service;c:\program files\fritz!fernzugang\avmike.exe [2012-2-2 255864]
R2 certsrv;AVM FRITZ!Fernzugang Cert Service;c:\program files\fritz!fernzugang\certsrv.exe [2011-10-31 122232]
R2 EACUSrv;ESTOS Automatic Client Update;c:\windows\system32\eacusrv.exe [2011-9-20 3306824]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2011-6-8 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2011-1-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-6-28 47640]
R2 nwtsrv;AVM FRITZ!Fernzugang Client;c:\program files\fritz!fernzugang\nwtsrv.exe [2011-10-31 153464]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-18 11032]
R2 vstor2-mntapi10-shared;Vstor2 MntApi 1.0 Driver (shared);c:\windows\system32\drivers\vstor2-mntapi10-shared.sys [2009-11-5 22704]
R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2010-8-26 6380032]
R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2010-8-26 221696]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2011-3-18 101904]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k6232.sys [2011-5-5 266408]
R3 NWIM;AVM VPN Miniport;c:\windows\system32\drivers\avmnwim.sys [2011-7-5 334712]
R3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
R3 vmwvusb;VMware View Generic USB Driver;c:\windows\system32\drivers\vmwvusb.sys [2011-5-3 39984]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-16 250056]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 bmdrvr;Modified Clusters Tracking Driver;c:\windows\system32\drivers\bmdrvr.sys [2009-11-5 34096]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-7-2 113120]
S3 sdcfilter;sdcfilter;c:\windows\system32\drivers\sdcfilter.sys [2012-7-25 33696]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-5-14 52224]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2011-3-25 22536]
.
=============== Created Last 30 ================
.
2012-07-30 11:36:04 -------- d-----w- c:\users\STWDave\appdata\local\Sophos
2012-07-30 08:40:53 -------- d-----w- c:\users\STWDave\appdata\roaming\Malwarebytes
2012-07-30 08:40:43 -------- d-----w- c:\programdata\Malwarebytes
2012-07-30 08:40:42 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-30 08:40:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-30 08:23:46 -------- d-----w- c:\program files\CCleaner
2012-07-27 03:20:58 6891424 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{ace2d6c0-968d-4601-b75f-8ca059a5746c}\mpengine.dll
2012-07-26 06:04:06 -------- d-----w- c:\users\STWDave\appdata\local\Opera
2012-07-25 17:35:12 -------- d-----w- c:\program files\common files\Cisco Systems
2012-07-25 17:35:11 30744 ----a-w- c:\windows\system32\SophosBootTasks.exe
2012-07-25 17:33:17 33696 ----a-w- c:\windows\system32\drivers\sdcfilter.sys
2012-07-25 17:33:16 123680 ----a-w- c:\windows\system32\drivers\savonaccess.sys
2012-07-23 10:02:58 -------- d-----w- C:\SpaceLoop_USB
2012-07-23 09:59:32 -------- d-----w- C:\usbimage
2012-07-18 11:46:30 -------- d-----w- c:\program files\MKVtoolnix
2012-07-18 11:46:19 -------- d-----w- c:\program files\Haali
2012-07-18 11:45:39 -------- d-----w- c:\program files\AviSynth 2.5
2012-07-18 11:45:28 -------- d-----w- c:\program files\AVStoDVD
2012-07-16 11:21:53 -------- d-----w- c:\users\STWDave\appdata\roaming\AVM
2012-07-16 11:07:52 29184 ----a-r- c:\users\STWDave\appdata\roaming\microsoft\installer\{394d3d87-12fe-4765-836f-f6f727005c9c}\Icon37C19C2D1.exe
2012-07-16 11:07:51 -------- d-----w- c:\programdata\AVM
2012-07-16 11:07:51 -------- d-----w- c:\program files\FRITZ!Fernzugang
2012-07-12 14:27:51 805376 ----a-w- c:\windows\system32\cdosys.dll
2012-07-12 14:27:51 57344 ----a-w- c:\program files\common files\system\ado\msador15.dll
2012-07-12 14:27:51 372736 ----a-w- c:\program files\common files\system\ado\msadox.dll
2012-07-12 14:27:51 352256 ----a-w- c:\program files\common files\system\ado\msadomd.dll
2012-07-12 14:27:51 212992 ----a-w- c:\program files\common files\system\msadc\msadco.dll
2012-07-12 14:27:51 143360 ----a-w- c:\program files\common files\system\ado\msjro.dll
2012-07-12 14:27:51 1019904 ----a-w- c:\program files\common files\system\ado\msado15.dll
2012-07-12 14:27:44 2345984 ----a-w- c:\windows\system32\win32k.sys
2012-07-12 08:38:39 -------- d-----w- c:\users\STWDave\appdata\local\Macromedia
2012-07-10 06:58:30 -------- d-----w- c:\users\STWDave\appdata\local\Apple Computer
2012-07-10 06:57:38 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-07-10 06:57:38 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2012-07-10 06:57:14 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2012-07-10 06:57:14 -------- d-----w- c:\program files\iTunes
2012-07-10 06:57:14 -------- d-----w- c:\program files\iPod
2012-07-10 06:57:04 -------- d-----w- c:\users\STWDave\appdata\local\Apple
2012-07-10 06:56:23 -------- d-----w- c:\program files\Bonjour
2012-07-10 06:49:14 178688 ----a-w- c:\windows\system32\unrar.dll
2012-07-10 06:49:12 -------- d-----w- c:\program files\K-Lite Codec Pack
.
==================== Find3M ====================
.
2012-07-27 10:00:34 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-27 10:00:34 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-26 12:01:36 1944 ----a-w- c:\users\STWDave\advanced_ip_scanner_MAC.bin
2012-07-18 12:37:13 2516 --sha-w- c:\programdata\KGyGaAvL.sys
2012-06-06 05:05:52 1390080 ----a-w- c:\windows\system32\msxml6.dll
2012-06-06 05:05:52 1236992 ----a-w- c:\windows\system32\msxml3.dll
2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 13:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 13:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-02 08:33:25 1800192 ----a-w- c:\windows\system32\jscript9.dll
2012-06-02 08:25:08 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-06-02 08:25:03 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-06-02 08:20:33 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-06-02 08:16:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-06-02 04:45:04 67440 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-06-02 04:45:03 134000 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2012-06-02 04:40:59 369336 ----a-w- c:\windows\system32\drivers\cng.sys
2012-06-02 04:40:39 225280 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 04:39:10 219136 ----a-w- c:\windows\system32\ncrypt.dll
2012-05-29 11:39:16 848 --sha-w- c:\windows\system32\KGyGaAvL.sys
.
============= FINISH: 8:43:12,70 ===============

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#2 STWDave

STWDave
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Posted 06 August 2012 - 02:27 AM

Attached is my ark.txt

Attached Files

  • Attached File  ark.txt   156.46KB   2 downloads


#3 gringo_pr

gringo_pr

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Posted 08 August 2012 - 08:19 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 11 August 2012 - 12:33 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:10:52 AM

Posted 14 August 2012 - 12:14 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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