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In over my head on this one...


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#1 ipodjockey

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Posted 05 August 2012 - 08:27 PM

I stupidly picked up a Live Security Platinum trojan/virus. I followed some steps to remove it involving a chameleon version of malwarebytes and something called rouguekiller.exe

I removed the virus and decided to install Microsoft security Essentials as an extra layer of protection. MSE found two more threats and I told it to remove them. It asked me to restart windows. Now immediately after logging in I get a message "Windows has encountered a critical error and will restart immediately." Then the computer restarts before I have a chance to do anything. This also happens in safe mode. I am unsure how to proceed any help would be greatly appreciated. I have a laptop that is not infected.

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#2 ipodjockey

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Posted 05 August 2012 - 08:37 PM

Also my wife is wondering if I can get the photos off of the computer before I try to fix it... is that possible... possibly with an harddrive encousure?

#3 narenxp

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Posted 05 August 2012 - 08:50 PM

Reboot the PC ,press F8 on bootup

Select SAFEMODE WITH COMMAND PROMPT


System should boot normally and you should see a command screen.Make sure to type this command fast

sfc /scanfile=c:\windows\system32\services.exe

Press ENTER

If the scan gets completed before system shuts down then you should not have any issues on next reboot.Else let me know

#4 ipodjockey

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Posted 06 August 2012 - 06:16 PM

Tried it once will try again but the response I got was "Windows can not start repair service."

#5 ipodjockey

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Posted 06 August 2012 - 06:34 PM

Update:

I finally noticed that the bios splash for my motherboard said F9 for advanced recovery.... so I pressed that and was brought to a screen similar to f8 except I was given a new option "repair computer" I selected that and was brought to different login screen from there I was able to do a system restore to august 2nd and so far most everything is working. I'm going to remove all my personal docs and wipe the system to be safe.

Thank you for you help.




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