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Posted 05 August 2012 - 05:45 PM
Posted 05 August 2012 - 06:05 PM
Posted 05 August 2012 - 08:21 PM
Posted 05 August 2012 - 08:33 PM
Posted 05 August 2012 - 09:23 PM
Posted 06 August 2012 - 02:10 AM
That does not represent an issue. As you will notice in the tracert, hops past the "trouble" hop will report lower ping times. What happens is that certain ISPs will set their routers up to not prioritize ICMP (ping) requests due to security reasons.
I did a "tracert google.com" and I see a consistent issue. The second and second-to-last hop always display an asterisk or have very high ping (1000+ ms). When these two hops do work, this is where the hops usually go.
192.168.1.1 is your router. That is perfectly normal. Try changing to the Google public DNS servers as I mentioned above.
DNS Servers: 184.108.40.206, 220.127.116.11, 192.168.1.1 (That local address looks out of place, but other friends I've checked have this same thing)
Edited by NpaMA, 06 August 2012 - 02:13 AM.
Posted 06 August 2012 - 04:04 AM
Edited by noknojon, 06 August 2012 - 04:27 AM.
Posted 06 August 2012 - 06:05 AM
Try using the Google ones (use the IPv4 ones) as this link shows: https://developers.google.com/speed/public-dns/docs/using
I noticed a couple things in your Minitoolbox report. The first was that there was nothing listed on "Hosts Content". Was this section blank or did you just forget to copy/paste it? The hosts file is important because it shows if perhaps you have a malware issue that is hijacking your internet connection.
Secondly, you have uTorrent installed. Due to the nature of P2P software, they can cause "flooding" of your connection causing high ping times, high jitter levels, and even inconsistent connections. I'd recommend you uninstall uTorrent while troubleshooting your problems.
Trend Micro OfficeScan Client (Version: 10.6) is listed as your only Antivirus. Is this computer part of a domain or company setup ?
Even if you use, or do not use, AOL products, you can safely delete the AOL LLC Download Updater application
Also Delete > >
uTorrentControl2 Toolbar (Version: 18.104.22.168)
DAEMON Tools Lite (Version: 4.45.4.0315)
Go here and run the Microsoft fix it to set your hosts files back to default.
The DNS addresses you have configured are for Road Runner as your ISP. Is that right, or is it Time Warner ? - It was AOL once -
Google results for IP address 22.214.171.124 shows hundreds of people unable to access the internet due to DNS issues.
Please do the following.Open Elevated Command Prompt
Edited by Chorcil, 06 August 2012 - 06:18 AM.
Posted 06 August 2012 - 05:58 PM
Posted 09 August 2012 - 09:25 PM
<< Is there a chance that you can plug direct into the downstairs modem for 10 minutes and just see if the results for download do improve ?
Often your connection can be "Shielded" by Electrical or Radio frequencies (even speakers) when you are some distance from the base modem.
Edited by Chorcil, 09 August 2012 - 09:28 PM.
Posted 10 August 2012 - 01:04 AM
I do agree that if your downloads are now down to 3Mbps or less, your ISP needs to do something.
I called my ISP to try to get a technician out here yesterday, but the person never showed up, because on speedtest.net, I'm consistently getting ping above 100ms while download and upload speeds have been reduced to between 1-3 Mbps (down)
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