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Running Windows Vista and infected with trojan.zeroaccess!inf


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10 replies to this topic

#1 kavegas2012

kavegas2012

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Posted 05 August 2012 - 08:11 AM

Please help me. I am running an older laptop with Windows Vista. I am running Norton Anti Virus 2012, and have installed Malwarebytes and TDDS Killer.

I have aquired the trojan.zeroaccess!inf virus.

I have tried tdds killer, Malwarebytes and Norton's rootkit removal tool. All say they cannot find anything, yet I get a regular message from Norton saying it has detected trojan.zeroacess and special action needs to be taken.

It says it is in the following file c:\Windows\System32\services.exe and that it can't remove it. My computer is running mind numbingly slow.

Please help

Thank You

Edited by kavegas2012, 05 August 2012 - 08:12 AM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Gender:Male
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  • Local time:07:54 AM

Posted 07 August 2012 - 02:54 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 kavegas2012

kavegas2012
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Posted 07 August 2012 - 09:19 AM

Thanks for the help. The computere is still running slow and Norton AV2012 still says it is blocking access for the virus

Thanks

Here is the Security Check Log

Results of screen317's Security Check version 0.99.43
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Norton AntiVirus
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java™ 6 Update 20
Java version out of Date!
Adobe Reader X (10.1.3)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Norton AntiVirus Engine 19.7.1.5 ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3 % Defragment your hard drive soon!
````````````````````End of Log``````````````````````

And here are the dds logs

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by USER at 7:12:29 on 2012-08-07
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.750 [GMT -7:00]
.
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\USER\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.exe
C:\Users\USER\Desktop\Defogger.exe
C:\Windows\System32\svchost.exe -k swprv
\\.\globalroot\systemroot\Installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\U
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ww2.cox.com/myconnection/lasvegas/home.cox
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\19.7.1.5\ips\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Spotify Web Helper] "c:\users\user\appdata\roaming\spotify\data\SpotifyWebHelper.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.10.1
TCP: Interfaces\{5E3E8A94-50B5-41FE-B679-C88DA911509B} : DhcpNameServer = 192.168.10.1
TCP: Interfaces\{CD323AFB-E43A-40EC-9900-46EB0781ED09} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{F300EB32-34A5-4BCF-B50E-9B5A8C94A86D} : DhcpNameServer = 192.168.10.1
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1307010.005\SymDS.sys [2012-8-4 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1307010.005\SymEFA.sys [2012-8-4 905336]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\bashdefs\20120803.001\BHDrvx86.sys [2012-8-7 821920]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1307010.005\ccSetx86.sys [2012-8-4 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\ipsdefs\20120807.001\IDSvix86.sys [2012-8-7 382624]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1307010.005\Ironx86.sys [2012-8-4 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nav\1307010.005\symtdiv.sys [2012-8-4 345208]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-4-3 63928]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-8-4 655944]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\19.7.1.5\ccSvcHst.exe [2012-8-4 138232]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-4 106656]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-8-4 22344]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-7-3 250056]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-08-05 01:50:57 -------- d-----w- c:\users\user\appdata\local\NPE
2012-08-04 23:14:00 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-08-04 23:14:00 -------- d-----w- c:\program files\Symantec
2012-08-04 23:14:00 -------- d-----w- c:\program files\common files\Symantec Shared
2012-08-04 23:13:23 905336 ----a-r- c:\windows\system32\drivers\nav\1307010.005\SymEFA.sys
2012-08-04 23:13:23 574072 ----a-r- c:\windows\system32\drivers\nav\1307010.005\srtsp.sys
2012-08-04 23:13:23 345208 ----a-r- c:\windows\system32\drivers\nav\1307010.005\symtdiv.sys
2012-08-04 23:13:23 340088 ----a-r- c:\windows\system32\drivers\nav\1307010.005\SymDS.sys
2012-08-04 23:13:23 32888 ----a-r- c:\windows\system32\drivers\nav\1307010.005\srtspx.sys
2012-08-04 23:13:23 318584 ----a-r- c:\windows\system32\drivers\nav\1307010.005\symnets.sys
2012-08-04 23:13:23 149624 ----a-r- c:\windows\system32\drivers\nav\1307010.005\Ironx86.sys
2012-08-04 23:13:23 132744 ----a-r- c:\windows\system32\drivers\nav\1307010.005\ccSetx86.sys
2012-08-04 23:13:10 4782 ----a-r- c:\windows\system32\drivers\nav\1307010.005\SymVTcer.dat
2012-08-04 23:13:09 -------- d-----w- c:\windows\system32\drivers\nav\1307010.005
2012-08-04 23:13:09 -------- d-----w- c:\windows\system32\drivers\NAV
2012-08-04 23:13:08 -------- d-----w- c:\program files\Norton AntiVirus
2012-08-04 23:10:05 -------- d-----w- c:\programdata\PCSettings
2012-08-04 19:12:01 -------- d-----w- c:\users\user\appdata\roaming\Malwarebytes
2012-08-04 19:11:47 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-08-04 19:11:47 -------- d-----w- c:\programdata\Malwarebytes
2012-08-04 19:11:47 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-25 21:29:13 -------- d-----w- c:\users\user\appdata\local\Spotify
2012-07-25 21:29:00 -------- d-----w- c:\users\user\appdata\roaming\Spotify
2012-07-25 21:28:42 -------- d-----w- c:\users\user\appdata\local\Deployment
2012-07-25 21:28:42 -------- d-----w- c:\users\user\appdata\local\Apps
2012-07-18 05:39:13 -------- d-----w- c:\users\user\appdata\roaming\deskPDF
2012-07-18 05:37:11 30328 ----a-w- c:\windows\system32\ddmon4-32.dll
2012-07-18 05:36:45 49152 ----a-w- c:\windows\system32\desksc.exe
2012-07-18 05:36:44 80024 ----a-w- c:\windows\system32\ddcvt4.exe
2012-07-18 05:36:43 -------- d-----w- c:\program files\Docudesk
2012-07-11 05:09:38 2047488 ----a-w- c:\windows\system32\win32k.sys
2012-07-11 04:00:35 708608 ----a-w- c:\program files\common files\system\ado\msado15.dll
2012-07-11 04:00:32 1401856 ----a-w- c:\windows\system32\msxml6.dll
2012-07-11 04:00:32 1248768 ----a-w- c:\windows\system32\msxml3.dll
2012-07-11 04:00:29 440704 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-07-11 04:00:29 278528 ----a-w- c:\windows\system32\schannel.dll
2012-07-11 04:00:29 204288 ----a-w- c:\windows\system32\ncrypt.dll
.
==================== Find3M ====================
.
2012-08-04 04:32:20 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-04 04:32:20 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-03 20:56:39 0 ----a-w- c:\windows\ativpsrm.bin
2012-07-03 20:09:37 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2012-07-03 20:09:37 519680 ----a-w- c:\windows\system32\d3d11.dll
2012-07-03 20:09:37 4096 ----a-w- c:\windows\system32\drivers\en-us\dxgkrnl.sys.mui
2012-07-03 20:09:37 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2012-07-03 20:09:37 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2012-07-03 20:09:37 252928 ----a-w- c:\windows\system32\dxdiag.exe
2012-07-03 20:09:37 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2012-07-03 20:09:37 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2012-06-02 22:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 08:33:25 1800192 ----a-w- c:\windows\system32\jscript9.dll
2012-06-02 08:25:08 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-06-02 08:25:03 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-06-02 08:20:33 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-06-02 08:16:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 7:12:54.92 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/3/2012 11:15:32 AM
System Uptime: 8/7/2012 6:17:58 AM (1 hours ago)
.
Motherboard: ATI Corp. | |
Processor: AMD Turion™ 64 X2 Mobile Technology TL-60 | Socket M2/S1G1 | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 185 GiB total, 84.104 GiB free.
D: is CDROM (UDF)
E: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description:
Device ID: ACPI\TOS1901\2&DABA3FF&2
Manufacturer:
Name:
PNP Device ID: ACPI\TOS1901\2&DABA3FF&2
Service:
.
==== System Restore Points ===================
.
RP34: 7/9/2012 7:50:26 AM - Scheduled Checkpoint
RP35: 7/10/2012 12:00:01 AM - Scheduled Checkpoint
RP36: 7/10/2012 10:03:32 PM - Windows Update
RP37: 7/12/2012 6:56:09 PM - Scheduled Checkpoint
RP38: 7/13/2012 5:34:23 PM - Scheduled Checkpoint
RP39: 7/14/2012 1:11:38 PM - Scheduled Checkpoint
RP40: 7/15/2012 12:11:54 PM - Scheduled Checkpoint
RP41: 7/17/2012 8:13:21 PM - Scheduled Checkpoint
RP42: 7/18/2012 7:41:49 PM - Scheduled Checkpoint
RP43: 7/20/2012 8:10:42 PM - Scheduled Checkpoint
RP44: 7/22/2012 8:41:49 AM - Scheduled Checkpoint
RP45: 7/24/2012 7:50:10 PM - Scheduled Checkpoint
RP46: 7/27/2012 7:29:46 PM - Scheduled Checkpoint
RP47: 7/30/2012 7:57:32 PM - Scheduled Checkpoint
RP48: 7/31/2012 7:32:59 PM - Scheduled Checkpoint
RP50: 8/2/2012 7:44:24 PM - Scheduled Checkpoint
RP51: 8/4/2012 9:41:05 AM - Scheduled Checkpoint
RP52: 8/4/2012 7:06:34 PM - Restore Operation
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.3)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Command & Conquer 3
deskPDF Creator 2012
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Officejet 6500 E710n-z Basic Device Software
HP Officejet 6500 E710n-z Help
HP Officejet 6500 E710n-z Product Improvement Study
HP Update
iTunes
Java Auto Updater
Java™ 6 Update 20
Malwarebytes Anti-Malware version 1.62.0.1300
Marketsplash Shortcuts
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Silverlight
Norton AntiVirus
OpenOffice.org 3.2
Phone to PC 4.1.6.2
QuickTime
Realtek 8169, 8168, 8101E and 8102E Ethernet Network Card Driver for Windows Vista
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Spotify
TU2-ET100
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Windows Live Sign-in Assistant
Windows Live Upload Tool
.
==== Event Viewer Messages From Past Week ========
.
8/7/2012 6:19:58 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
8/7/2012 6:19:58 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
8/7/2012 6:19:58 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
8/4/2012 4:19:57 PM, Error: EventLog [6008] - The previous system shutdown at 4:17:40 PM on 8/4/2012 was unexpected.
8/4/2012 4:10:31 PM, Error: PlugPlayManager [11] - The device Root\LEGACY_SYMEVENT\0000 disappeared from the system without first being prepared for removal.
8/4/2012 11:31:17 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B68-F52A-11D8-B9A5-505054503030}
8/4/2012 11:19:26 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx86 ccSet_NAV eeCtrl IDSVix86 spldr SRTSPX SymIRON SYMTDIv Wanarpv6
8/4/2012 11:19:26 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
8/4/2012 11:18:49 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/4/2012 11:18:48 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/4/2012 11:18:45 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
8/4/2012 11:18:44 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/4/2012 11:18:25 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
.
==== End Of File ===========================

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:54 AM

Posted 07 August 2012 - 03:05 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 kavegas2012

kavegas2012
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:54 AM

Posted 07 August 2012 - 08:20 PM

Combofix log

Computer is still slow

Norton still saying it is quaranteening the trojan.zeroacess!inf virus

ComboFix 12-08-07.03 - USER 08/07/2012 17:51:01.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.1131 [GMT -7:00]
Running from: c:\users\USER\Desktop\ComboFix.exe
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\Installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\@
c:\windows\Installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\U\00000001.@
c:\windows\Installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\U\80000000.@
c:\windows\Installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\U\800000cb.@
.
Infected copy of c:\windows\system32\services.exe was found and disinfected
Restored copy from - c:\32788r22fwjfw\HarddiskVolumeShadowCopy4_!Windows!System32!services.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-07-08 to 2012-08-08 )))))))))))))))))))))))))))))))
.
.
2012-08-08 01:00 . 2012-08-08 01:03 -------- d-----w- c:\users\USER\AppData\Local\temp
2012-08-08 01:00 . 2012-08-08 01:00 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-08-05 01:50 . 2012-08-05 02:03 -------- d-----w- c:\users\USER\AppData\Local\NPE
2012-08-04 23:14 . 2012-08-04 23:24 -------- d-----w- c:\program files\Common Files\Symantec Shared
2012-08-04 23:14 . 2012-08-04 23:14 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2012-08-04 23:14 . 2012-08-04 23:14 -------- d-----w- c:\program files\Symantec
2012-08-04 23:13 . 2012-08-04 23:13 -------- d-----w- c:\windows\system32\drivers\NAV
2012-08-04 23:13 . 2012-08-04 23:13 -------- d-----w- c:\program files\Norton AntiVirus
2012-08-04 23:10 . 2012-08-04 23:10 -------- d-----w- c:\programdata\PCSettings
2012-08-04 19:12 . 2012-08-04 19:12 -------- d-----w- c:\users\USER\AppData\Roaming\Malwarebytes
2012-08-04 19:11 . 2012-08-04 19:11 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-08-04 19:11 . 2012-08-04 19:11 -------- d-----w- c:\programdata\Malwarebytes
2012-08-04 19:11 . 2012-07-03 20:46 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-25 21:32 . 2012-07-25 21:32 -------- d-----w- c:\programdata\McAfee
2012-07-25 21:29 . 2012-07-26 00:54 -------- d-----w- c:\users\USER\AppData\Local\Spotify
2012-07-25 21:29 . 2012-08-05 02:12 -------- d-----w- c:\users\USER\AppData\Roaming\Spotify
2012-07-25 21:28 . 2012-07-25 21:28 -------- d-----w- c:\users\USER\AppData\Local\Deployment
2012-07-25 21:28 . 2012-07-25 21:28 -------- d-----w- c:\users\USER\AppData\Local\Apps
2012-07-18 05:39 . 2012-07-18 05:39 -------- d-----w- c:\users\USER\AppData\Roaming\deskPDF
2012-07-18 05:37 . 2012-02-17 18:39 30328 ----a-w- c:\windows\system32\ddmon4-32.dll
2012-07-18 05:36 . 2012-04-23 20:16 49152 ----a-w- c:\windows\system32\desksc.exe
2012-07-18 05:36 . 2012-06-19 11:23 80024 ----a-w- c:\windows\system32\ddcvt4.exe
2012-07-18 05:36 . 2012-07-18 05:36 -------- d-----w- c:\program files\Docudesk
2012-07-11 05:09 . 2012-06-13 13:40 2047488 ----a-w- c:\windows\system32\win32k.sys
2012-07-11 04:00 . 2012-06-05 16:47 708608 ----a-w- c:\program files\Common Files\System\ado\msado15.dll
2012-07-11 04:00 . 2012-06-05 16:47 1401856 ----a-w- c:\windows\system32\msxml6.dll
2012-07-11 04:00 . 2012-06-05 16:47 1248768 ----a-w- c:\windows\system32\msxml3.dll
2012-07-11 04:00 . 2012-06-04 15:26 440704 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-07-11 04:00 . 2012-06-02 00:04 278528 ----a-w- c:\windows\system32\schannel.dll
2012-07-11 04:00 . 2012-06-02 00:03 204288 ----a-w- c:\windows\system32\ncrypt.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-04 04:32 . 2012-07-04 00:40 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-08-04 04:32 . 2012-07-04 00:40 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-03 20:10 . 2012-07-03 20:10 86528 ----a-w- c:\windows\system32\iesysprep.dll
2012-07-03 20:10 . 2012-07-03 20:10 76800 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2012-07-03 20:10 . 2012-07-03 20:10 74752 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2012-07-03 20:10 . 2012-07-03 20:10 48640 ----a-w- c:\windows\system32\mshtmler.dll
2012-07-03 20:10 . 2012-07-03 20:10 161792 ----a-w- c:\windows\system32\msls31.dll
2012-07-03 20:10 . 2012-07-03 20:10 63488 ----a-w- c:\windows\system32\tdc.ocx
2012-07-03 20:10 . 2012-07-03 20:10 367104 ----a-w- c:\windows\system32\html.iec
2012-07-03 20:10 . 2012-07-03 20:10 74752 ----a-w- c:\windows\system32\iesetup.dll
2012-07-03 20:10 . 2012-07-03 20:10 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-07-03 20:10 . 2012-07-03 20:10 23552 ----a-w- c:\windows\system32\licmgr10.dll
2012-07-03 20:10 . 2012-07-03 20:10 152064 ----a-w- c:\windows\system32\wextract.exe
2012-07-03 20:10 . 2012-07-03 20:10 150528 ----a-w- c:\windows\system32\iexpress.exe
2012-07-03 20:10 . 2012-07-03 20:10 35840 ----a-w- c:\windows\system32\imgutil.dll
2012-07-03 20:10 . 2012-07-03 20:10 11776 ----a-w- c:\windows\system32\mshta.exe
2012-07-03 20:10 . 2012-07-03 20:10 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2012-07-03 20:10 . 2012-07-03 20:10 101888 ----a-w- c:\windows\system32\admparse.dll
2012-07-03 20:10 . 2012-07-03 20:10 98816 ----a-w- c:\windows\system32\mfps.dll
2012-07-03 20:10 . 2012-07-03 20:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2012-07-03 20:10 . 2012-07-03 20:10 586240 ----a-w- c:\windows\system32\stobject.dll
2012-07-03 20:10 . 2012-07-03 20:10 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2012-07-03 20:10 . 2012-07-03 20:10 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2012-07-03 20:10 . 2012-07-03 20:10 2873344 ----a-w- c:\windows\system32\mf.dll
2012-07-03 20:10 . 2012-07-03 20:10 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2012-07-03 20:10 . 2012-07-03 20:10 209920 ----a-w- c:\windows\system32\mfplat.dll
2012-07-03 20:10 . 2012-07-03 20:10 847360 ----a-w- c:\windows\system32\OpcServices.dll
2012-07-03 20:10 . 2012-07-03 20:10 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2012-07-03 20:10 . 2012-07-03 20:10 638336 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2012-07-03 20:10 . 2012-07-03 20:10 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2012-07-03 20:10 . 2012-07-03 20:10 478720 ----a-w- c:\windows\system32\dxgi.dll
2012-07-03 20:10 . 2012-07-03 20:10 37376 ----a-w- c:\windows\system32\cdd.dll
2012-07-03 20:10 . 2012-07-03 20:10 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2012-07-03 20:10 . 2012-07-03 20:10 258048 ----a-w- c:\windows\system32\winspool.drv
2012-07-03 20:10 . 2012-07-03 20:10 189952 ----a-w- c:\windows\system32\d3d10core.dll
2012-07-03 20:10 . 2012-07-03 20:10 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2012-07-03 20:10 . 2012-07-03 20:10 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2012-07-03 20:10 . 2012-07-03 20:10 1029120 ----a-w- c:\windows\system32\d3d10.dll
2012-07-03 20:09 . 2012-07-03 20:09 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2012-07-03 20:09 . 2012-07-03 20:09 519680 ----a-w- c:\windows\system32\d3d11.dll
2012-07-03 20:09 . 2012-07-03 20:09 4096 ----a-w- c:\windows\system32\drivers\en-US\dxgkrnl.sys.mui
2012-07-03 20:09 . 2012-07-03 20:09 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2012-07-03 20:09 . 2012-07-03 20:09 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2012-07-03 20:09 . 2012-07-03 20:09 252928 ----a-w- c:\windows\system32\dxdiag.exe
2012-07-03 20:09 . 2012-07-03 20:09 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2012-07-03 20:09 . 2012-07-03 20:09 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2012-06-18 10:14 . 2012-07-03 20:25 6762896 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{6CB840DA-F587-4D09-9619-C9F3C584A936}\mpengine.dll
2012-06-02 22:19 . 2012-07-03 19:21 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 22:19 . 2012-07-03 19:21 53784 ----a-w- c:\windows\system32\wuauclt.exe
2012-06-02 22:19 . 2012-07-03 19:21 45080 ----a-w- c:\windows\system32\wups2.dll
2012-06-02 22:19 . 2012-07-03 19:21 35864 ----a-w- c:\windows\system32\wups.dll
2012-06-02 22:19 . 2012-07-03 19:21 577048 ----a-w- c:\windows\system32\wuapi.dll
2012-06-02 22:19 . 2012-07-03 19:21 1933848 ----a-w- c:\windows\system32\wuaueng.dll
2012-06-02 22:12 . 2012-07-03 19:21 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12 . 2012-07-03 19:21 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-02 22:12 . 2012-07-03 19:21 88576 ----a-w- c:\windows\system32\wudriver.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"Spotify Web Helper"="c:\users\USER\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2012-07-25 1193176]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-05-31 59280]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-06-08 421776]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-04-19 421888]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-04-04 843712]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2012-07-03 462920]
.
c:\users\USER\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OpenOffice.org 3.2.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2009-12-15 384000]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [x]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [x]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2012-08-08 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-04 04:32]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://ww2.cox.com/myconnection/lasvegas/home.cox
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 192.168.10.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-08-07 18:02
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\19.7.1.5\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-3080628053-400266501-474301959-1000\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]
"??"=hex:6a,9a,95,ba,35,2e,28,0c,cc,8c,80,a7,e0,6e,a6,0f,73,26,1f,86,90,33,33,
b2,53,07,26,52,f5,a1,53,51,4a,46,26,f5,7c,fa,28,2a,97,16,92,e9,61,06,2a,1a,\
"??"=hex:5d,2e,bc,00,9b,07,bc,9c,34,34,87,88,c9,ab,ca,0d
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
c:\program files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
c:\windows\system32\WUDFHost.exe
c:\program files\OpenOffice.org 3\program\soffice.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\OpenOffice.org 3\program\soffice.bin
c:\program files\iPod\bin\iPodService.exe
c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe
c:\windows\servicing\TrustedInstaller.exe
.
**************************************************************************
.
Completion time: 2012-08-07 18:09:14 - machine was rebooted
ComboFix-quarantined-files.txt 2012-08-08 01:09
.
Pre-Run: 90,105,958,400 bytes free
Post-Run: 90,691,141,632 bytes free
.
- - End Of File - - FF7985B56DFA70F08FC98B441100F7B9



HERE IS THE NORTON LOG
Category: Resolved Security Risks
Date & Time,Risk,Activity,Status,Recommended Action,Path - Filename
2012-08-07 18:14:44,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-07 17:36:10,High,800000cb.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\800000cb.@
2012-08-07 7:19:50,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 7:19:48,High,800000cb.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 7:15:31,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-07 6:59:32,Medium,securitycheck.exe (WS.Reputation.1) detected by Download Insight,Removed,Resolved - No Action Required,c:\users\user\desktop\securitycheck.exe
2012-08-07 6:57:58,High,800000cb.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:57:56,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:49:25,High,800000cb.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:49:25,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:41:57,High,800000cb.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:41:02,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:32:28,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:32:21,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:23:59,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:23:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-07 6:23:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-07 6:23:36,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\800000cb.@
2012-08-06 22:39:45,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:39:39,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:31:39,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:31:34,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:22:32,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:22:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:14:41,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:14:37,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 22:10:03,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-06 22:09:38,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\800000cb.@
2012-08-06 17:15:49,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 17:15:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 17:06:37,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 17:06:28,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 16:59:50,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 16:59:50,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 16:44:58,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 16:44:58,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-06 16:42:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-06 16:42:37,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\800000cb.@
2012-08-05 21:00:17,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 21:00:17,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 20:52:20,High,800000cb.@ (Trojan.Gen.2) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\800000cb.@
2012-08-05 20:51:53,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 20:43:15,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 20:34:55,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 20:31:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-05 6:18:40,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 6:09:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 6:00:29,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:51:58,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:43:24,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:35:10,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:26:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:17:39,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:09:06,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 5:00:34,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:52:13,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:43:31,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:34:59,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:26:46,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:17:53,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:09:57,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 4:01:20,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:53:03,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:43:56,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:35:33,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:27:15,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:18:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:09:40,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 3:01:16,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:52:47,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:44:15,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:35:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:27:03,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:18:38,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:09:52,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 2:01:22,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:52:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:44:27,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:35:45,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:27:22,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:18:43,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:10:09,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 1:01:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:53:29,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:44:44,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:36:01,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:27:44,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:19:31,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:10:47,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-05 0:02:19,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:53:21,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:44:51,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:36:26,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:27:44,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:19:19,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:10:40,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 23:02:52,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:53:38,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:45:15,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:36:53,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:28:01,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:19:55,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:11:05,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 22:02:38,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:53:53,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:45:22,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:36:50,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:28:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:19:48,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:11:16,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 21:02:54,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:54:10,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:45:40,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:37:05,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:28:37,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:20:02,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 20:10:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 19:58:41,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 19:50:08,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 19:40:00,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 19:24:34,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 19:21:48,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-04 19:06:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-04 18:46:11,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 18:37:32,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 18:28:58,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 18:20:35,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 18:11:57,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 18:03:25,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:55:12,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:47:52,Low,Tracking Cookies detected by Virus scanner,Removed,Resolved - No Action Required,
2012-08-04 17:46:22,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:43:22,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-04 17:28:49,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:20:31,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:11:55,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 17:03:16,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 16:55:33,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 16:46:19,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 16:43:11,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-04 16:28:43,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Blocked,Resolved - No Action Required,
2012-08-04 16:25:09,High,80000000.@ (Trojan.Zeroaccess) detected by Auto-Protect,Quarantined,Resolved - No Action Required,c:\windows\installer\{b8eeb125-506c-1a95-fd9a-589da9efc761}\u\80000000.@
2012-08-04 11:33:11,High,29049bf0-610e3320 (Trojan.Maljava!gen23) detected by Virus scanner,Quarantined,Resolved - No Action Required,c:\users\user\appdata\locallow\sun\java\deployment\cache\6.0\48\29049bf0-610e3320

#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 07 August 2012 - 08:44 PM

Hello

download Farbar Recovery Scan Tool and save it to a flash drive.


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 kavegas2012

kavegas2012
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Posted 07 August 2012 - 10:18 PM

I tried to enter the advanced boot options but did not see any of the options you listed from the "boot in safe mode" screen. I do not have the windows disc
Thanks

#8 gringo_pr

gringo_pr

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Posted 08 August 2012 - 08:45 AM

Greetings

I want you to run these next,

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 gringo_pr

gringo_pr

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Posted 11 August 2012 - 12:35 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 August 2012 - 12:18 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
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  • Local time:07:54 AM

Posted 17 August 2012 - 10:23 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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