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Virus Help with Trojan.win32.Zapchast and others please?


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2 replies to this topic

#1 Ellykitty

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Posted 04 August 2012 - 07:10 PM

Hello, I am new to the forum, I am here because I need some help with viruses please.

I already had Kaspersky 2011 on my Pc and then unexpectedly found a software that loaded itself onto my Pc called Live Premium Security and then malware started to re-direct my google searches to (seekportals.com) and other places. Then it went through all my WINDOWS FILES and I started getting error msg that System restore is not a valid win 32 image , the same msg with regedit because I was trying to delete whatever had got onto my system. It also disabled the kaspersky and said that it was no longer available.

Finally i went to safe mode and opened kaspersky via the disk, and it has removed viruses but there are many but some that kaspersky could not quarantine or remove are:

1. Trojan.Win32.Zapchast.adlg (located in the WINDOWS INSTALLER

2. UDS: Dangerouse Object: Multi Generic object Located in C://Windows installer d533a3b - 3692-319f-b0572c422099/U/80000000@ .....

Please can anybody help me to remove these completely and get my PC back? and without loosing my files and bookmarks?

I would be grateful for some help.

Many thanks

elly

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#2 nasdaq

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Posted 09 August 2012 - 09:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

I need to see the result of these scans before suggesting further action.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
    • DDS.scr <- not recommended if you use Chrome to download this .scr file. Use the other options.
    • DDS.pif
    • DDS.COM
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

===

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please post the logs for my review.

#3 nasdaq

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Posted 15 August 2012 - 10:33 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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