Hey guys, I have been experiencing problems with my computer since I got this FBI Moneypack virus. When I tried to access my computer, a page came up saying the FBI locked my computer and wanted me to pay 200 dollars to unlock it. I immediately knew this was a scam. I'm a novice when it comes to computers, so I used my other computer to research how to remove this virus.
Most guides I read told me to start my computer on safe mode or safe mode with networking, but this is where the real problem is. When I attempted to start my computer on safe mode or safe mode with networking, the page still pops up. I can access safe mode command prompt. I read somewhere that I should go to safe mode command prompt, type msconfig and uncheck LOAD STARTUP ITEMS, which did but I still had no progress. I also tried unplugging my computer from the internet and starting it in safe mode, which also didn't work.
Now whenever I try to access my infected computer a screen that says "loading in 30 seconds" comes up, but the fake FBI warning never actual comes up. Iv come to a dead end
As I said, I am a novice when it comes to computers, I'm not even sure what antivirus programs I had on the infected computer (which could be the problem). So a detailed walk through would be much appreciated
Thank you guys