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XP Pro Device Manager is blank


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#1 MisterrFixIt

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Posted 03 August 2012 - 11:24 PM

Working on a friend's Laptop. Have no idea how this became infected. XP Pro SP3

Symptoms include Device Manager being Blank, Any attempt at bringing up IE or Firefox results in TONS of windows on that Browser opening up and all with the "can't reach the internet" type messages. Also, although it recognizes a USB Mouse, it will NOT recognize any USB Memory Key I try. Therefore the only way to get any type of Software installed is via a CD which I must create each time. Problem is that I can't WRITE to even a R/W CD because it won't let me, and therefore impossible to get logs off the PC. Happens even in Safe Mode.

AVG 2012 and MalwareBytes both previously installed and within about 10 days of being current. Both run full passes without coming up with a single error.

What I need are some programs that I can put on a CD and take to the infected PC that will ID this problem. Also be aware as I stated above that any logs created will have to be hand copied by me and then entered into this topic.

I know this will be a pain for myself and anyone who chooses to help me, so thank you in advance for your patience.

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#2 MisterrFixIt

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Posted 04 August 2012 - 10:03 PM

Solved my own problem. Searched for Device Manager Blank and found a website that had a method to fix that checked for PNP (Plug and Play) Service not working. Sure enough it was NOT working. Set to Auto and started it. Now Device Manager listed all devices, and magically also now it could Read my USB Key.

Then I tried to get on the internet but was again stopped. Found Network Connections was also completely blank. Did another search for that and came up with a MS Tip that asked me to again check Services and again found them disabled and had to set to Auto and Start. Now I had connections but couldn't get out from the LAN even on wireless.

Got to thinking some more about all these Services being disabled and so brought up msconfig. First page told the story. Startup Selection was set to Selective Startup and Use Original Boot.ini selected only. Changed to Normal Start up and rebooted. Everything now works normally.

Have no idea how it got in this situation, but proceeded to run Spybot which found a few things and then ran complete passes of AVG and MBAM but neither found anything. At least for the moment, it appears everything is fixed. So probably, I entered this occurrence in the wrong forum, although it DID smell like a Virus.

#3 quietman7

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Posted 04 August 2012 - 10:47 PM

Persistence pays off. Thanks for letting us know you resolved the problem.
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