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Compaq Presario CO61 keyboard and mouse malfunction


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#1 Gemma W.

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Posted 03 August 2012 - 04:25 PM

I was doing my usual work when my Bluetooth mouse scroll wheel suddenly went from scrolling the page to zooming the page for no reason.

This was quickly followed by my laptop keyboard suddenly refusing to work except for a few keys. It was quickly obvious that key function had been remapped (i.e. the M key did what the Enter key was meant to do, etc.).

I tried an USB wired external keyboard and the problem still persisted.

So, I thought it had to be an OS issue. After checking a few things, I decided to reinstall Win7 (Home Edition 64-bit) as I hadn't done that for several months. I hoped it would fix the problem. I checked the BIOS and then wiped the HDD and did a reinstall after backing up my files.

It solved the problem for about 30 minutes, then the problem with the mouse and keyboard returned.

I've checked the Device Manager and there's nothing showing up there. I ran the troubleshooter tool a few times. Most of the keyboard's function has returned to normal, though I have no idea why. I haven't tried the Bluetooth mouse, I'm using the laptop's trackpad instead. But I've noticed the copy and paste keyboard shortcuts aren't working (even though I can still right-click and do it that way, it's annoying as hell).

Any ideas about the source of the issue? Or even how I can get the copy/paste working again?

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#2 troublesh00ter

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Posted 03 August 2012 - 04:42 PM

That's really weird. Have you tried updating the drivers for your input devices? What is the make and model of your computer - I can help you find them.
for3ver,
goose90proof

#3 Gemma W.

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Posted 06 August 2012 - 10:27 AM

It's a Compaq Presario CQ61 laptop. The drivers are up to date according to Windows. The malfunctioning is intermittent.

#4 troublesh00ter

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Posted 06 August 2012 - 10:34 AM

Windows driver updates are not always reliable. That's not the full model number. Do this...

1) Click Start
2) Type into the Search field: msinfo32
3) Press Enter
4) A new window will open displaying system information. Report back with the model number displayed.
for3ver,
goose90proof




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