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Laptop Running Windows 7 Freezing


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5 replies to this topic

#1 tjpitts10

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Posted 03 August 2012 - 01:38 AM

My daughters laptop is starting to be very sluggish and is freezing. We have scanned with Malwarebytes and AVG and there are no traces of viruses. Also for about the past week the wireless mouse seems to freeze as well.

Any help would be greatly appreciated. Thanks in advance, you guys have been great in the past. :)

Here are the specs of her computer retrieved through Windows System Information.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name AMANDA-PC
System Manufacturer TOSHIBA
System Model Satellite C655D
System Type x64-based PC
Processor AMD C-50 Processor, 1000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Insyde Corp. 1.50, 4/7/2011
SMBIOS Version 2.7
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Amanda-PC\Amanda
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.60 GB
Available Physical Memory 1.04 GB
Total Virtual Memory 5.20 GB
Available Virtual Memory 3.23 GB
Page File Space 2.60 GB
Page File C:\pagefile.sys

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#2 noknojon

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Posted 03 August 2012 - 03:01 AM

Hi -
There seems to be quite a bit installed and running at the time you took that Speccy or other program shot -
Try another mouse for a while (if you have one), and tell us if internet is also slow -
Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Devices (problem only)
List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run (Desktop).

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thank You -
EDITED to add extra item -

Edited by noknojon, 03 August 2012 - 03:02 AM.


#3 tjpitts10

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Posted 05 August 2012 - 01:18 AM

Thanks so much for your response. :)

Here is the result of the Minitoolbox.

Attached Files



#4 Artrooks

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Posted 05 August 2012 - 11:37 AM

Hello,

As well as trying a different mouse as suggested by noknojon, it would also be helpful if we could have a better look at your computer hardware. Creating a Speccy report is an easy way to accomplish this.

1.) Please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792


2.) It might be interesting to see if the freezing happens in Safe Mode or Safe Mode with networking.

  • As the computer begins to start, continually tap the F8 key until you enter the Windows Advanced Options Menu.
  • At the Windows Advanced Options Menu, arrow to "Safe Mode" or Safe Mode with Networking and press <Enter>.
  • Log into your normal windows account. Spend some time opening programs, etc.
Note: Be aware that if you surf the web in Safe Mode with Networking, your antimalware software is probably not active. Be careful where you go on-line.

Regards,
Brooks



 


#5 tjpitts10

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Posted 06 August 2012 - 11:28 PM

Thanks again for the reply. We have tried two difference mice and they both act the same. It's like they're stalled for a long time, several minutes or more, then they will work for a little while and then the same not working repeats again. We tried changing the batteries, etc. and my daughter even bought a new mouse because she thought the one she was using had quit working. We have also tried using Internet Explorer with no addons and started in safe mode but we still have the same issues. We are beginning to think this has something to do with the USB ports although we have tried both ports and still have the same issues.

Here is the Speccy report link.

http://speccy.piriform.com/results/0LLGkpaBBYFsFPSZnzwB5NH

#6 Artrooks

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Posted 07 August 2012 - 08:29 AM

Hello tjpitts10,

started in safe mode but we still have the same issue


This makes me think it may be hardware related.

1.) How does the laptop behave when you remove all external mice and just use the internal touch pad? Any difference?

2.) Please run a Check Disk from within Windows as described here.

3.) It might be a good idea to test the Toshiba hard drive, just to rule it out as a possible cause. The Speccy SMART hard drive report was generally unremarkable but did indicate an elevated reading in the "G-sense error rate." (Laptops are portable, moved frequently, and sometimes dropped)

From Speccy:
BF G-sense error rate: 100 (100) Data 00000000BC ,<==== 188 (converted from Hex)

Reference:
191 0xBF G-sense Error Rate: The count of errors resulting from externally-induced shock & vibration. http://en.wikipedia.org/wiki/S.M.A.R.T.


Please download Hitachi Drive Fitness Test from here.
The dft32_v416_b00.iso file will need to be burned to a CD so that it is bootable.
  • Don't know how or can't burn an "Iso" image?
    • Download ImgBurn from here.
    • Install the software then start ImgBurn.
    • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
    • Click on this icon to "Start." Posted Image
  • Start the computer with the diagnostic CD.
  • Accept the default settings.
  • Press "A" to accept the agreement. Your mouse should work.
  • Your drive should be listed in "Device List." If it is listed, press "Y" to "Is this device list correct?
  • Click on Quick Test then Start.
  • Next, run the Advanced Test (this test could take several hours).
  • If given the option to repair the drive, allow it but ONLY if you have backed up all important data on the drive.
  • Any reported errors in either test should make you suspect a failing hard drive.
  • Click Alt-X to Exit when finished, click "Y", then <Ctl-Alt-Del> to reboot.

Let us know how you make out.

Regards,
Brooks



 





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