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Virus on New Desktop Computer


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#1 IKristina

IKristina

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Posted 02 August 2012 - 02:00 PM

Hello,

I have a new desktop computer (3 months old). It's a HP Pavilion (P7-1247C) and it runs Windows 7. It's been working fine, but in the last few days it caught "something."

The problems are:

1)I can't access the internet (I'm using another computer right now). The internet browser (firefox) will open, but when I attempt to go to a website it "freezes up". The round wheel icons shows up, like it is trying to access a site, but then it just keeps spinning and never connects. I am also not able to close the internet window or access the start menu. The mouse works fine, but I can't navigate away from the open home-internet screen. I've attempted to use Ctrl alt delete (soft boot?), and in one out of the three tries this worked. Otherwise I had to force close (hard reboot?) by pressing the power button.

2)I attempted to not use the internet and pulled up a normal word processing program. Initially this worked (opened a file, allowed me to type and save). But within two minutes it started to have similar symptoms as the internet. I would type and there would be a delay. Or the wheel icon would show up and I couldn't do anything for a few minutes. I can still navigate (slowly) around the computer (save a file, open the start menu, close the program), but everything was really really slow.

The last thing I did before these issues showed up was surf the internet, reading articles and watching some videos, in case that relates in any way.

Your help would be appreciated! Thanks!

IKristina

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