Posted 01 August 2012 - 02:09 PM
Windows 7 (64bit)
Photo Smart C5180 All In One
My printer will not scan using the Scan Menu or Start Scan Buttons. Scan Menu only gives me 2 choices: Scan and Reprint, and Scan to Memory Card.
Long story short, I uninstalled all of the software, downloaded HP Photosmart Software Suite and Driver, but I get an error message that partly reads, "Cannot find file...7zs624B\Setup\hpzprl40exe....." So the software will not install fully. I can, however, still print and copy with no issues.
I also tried the HP Print and Scan Doctor Utility with no success.
I can scan if I insert a memory card and choose Scan to Memory Card from the Scan Menu, so it is functional.
How can I scan again using the Scan Menu and Start Scan buttons again? I assume I need to install the Software Suite, but how do I get rid of that error message preventing me from doing so?