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Clock keeps reverting and missing quick launch icons


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19 replies to this topic

#1 Xion385

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Posted 01 August 2012 - 02:07 PM

Hello,

I recently started experience this problem. The problem I am facing is that when I shutdown my computer the clock reverts to a specific time around 6:30 ish on 8/17/2010. Every time I turn on my computer I have to resynchronize the time to internet time. The funny thing is that when I restart my computer instead of booting it up it the time stays the same.

Posted Image

Also my quick launch appear missing. It also occurs when I boot up my computer.

Posted Image


I am hoping to get this problem fixed. I already have tried using Malwarebytes, but the problem still persists.



Thank you for your time.

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#2 boopme

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Posted 05 August 2012 - 07:06 PM

Hello,we need to know the OPerating system.

Do not run a Temp file or Registry cleaner now.

To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run.



Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click on Change Parameters
  • Put a check in the box of Detect TDLFS file system
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Xion385

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Posted 05 August 2012 - 07:10 PM

I apologize it is Windows 7 64-bit Home Premium.

#4 boopme

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Posted 05 August 2012 - 07:11 PM

Thanks let me know how it is after you do those 2 tools.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Xion385

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Posted 05 August 2012 - 07:17 PM

I would like to say that I thought it stopped a few days ago while I was waiting for a reply. The time reset again to the date I specified on Saturday, before that it last happened on Wednesday. I'm really hoping my problem isn't the computer itself.

Edited by Xion385, 05 August 2012 - 07:17 PM.


#6 Xion385

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Posted 05 August 2012 - 07:36 PM

No threats found. That's weird.

#7 boopme

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Posted 05 August 2012 - 07:46 PM

Did unhide bring back the icons?

Run the System File Checker


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

Edited by boopme, 05 August 2012 - 07:47 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Xion385

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Posted 05 August 2012 - 07:54 PM

They were already back before. The time reset and hidden quick launch icons going missing didn't happen again before I did the scan, but when the time does reset and the icons go missing, I have to manually resynchronize the time and reboot the computer a couple times before the quick launch icons would reappear again.

It doesn't happen too frequently, but it does happen every now and then.

#9 Xion385

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Posted 05 August 2012 - 10:35 PM

C:\$Recycle.Bin\S-1-5-21-895560444-3174892333-2987439787-1001\$RIW5ZCH.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\$Recycle.Bin\S-1-5-21-895560444-3174892333-2987439787-1003\$R9ZTSKE.exe a variant of Win32/InstallCore.Q application cleaned by deleting - quarantined
C:\$Recycle.Bin\S-1-5-21-895560444-3174892333-2987439787-1003\$REGQ68Y.exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\$Recycle.Bin\S-1-5-21-895560444-3174892333-2987439787-1003\$RLKF35P.exe multiple threats cleaned by deleting - quarantined
C:\$Recycle.Bin\S-1-5-21-895560444-3174892333-2987439787-1003\$RSUAFV6.exe Win32/DownloadAdmin.A.Gen application cleaned by deleting - quarantined
C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\OCSetupHlp.dll Win32/OpenCandy application cleaned by deleting - quarantined
C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\qlps-qlipso-sntb.exe Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\Users\Jem\AppData\Local\Temp\nsk6FF3.tmp.exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Users\Jem\AppData\Local\Temp\SetupDataMngr_jZip.exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantined
C:\Users\Jem\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@epicplay.com\components\epicPlayGames.dll a variant of Win32/Adware.Gamevance.BR application cleaned by deleting - quarantined
C:\Users\Jem\AppData\Roaming\Mozilla\Firefox\Profiles\f5t5gljn.default\extensions\textlinks@epicplay.com\components\epicPlayGames.dll a variant of Win32/Adware.Gamevance.BR application cleaned by deleting - quarantined
C:\Users\Jem\Desktop\KMPlayer_EN_3.2.0.0.exe Win32/OpenCandy application cleaned by deleting - quarantined

#10 boopme

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Posted 06 August 2012 - 11:25 AM

Now how is it after running SFC?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Xion385

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Posted 06 August 2012 - 11:58 AM

Running fine so far. It's a little bit smoother compared to the longer boot times before, but I'll see if it triggers again in a few days. I'm hoping that it fixed it.

#12 boopme

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Posted 06 August 2012 - 08:20 PM

Sounds good.

If all's still good in a day or two then you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Xion385

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Posted 06 August 2012 - 08:44 PM

Thank you very much for your time and help. I hope it fixed everything.

#14 Xion385

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Posted 10 August 2012 - 11:54 AM

The revert happened again. I'm not sure what triggered it.

#15 boopme

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Posted 10 August 2012 - 01:24 PM

Lets get a deeper look. There may be a protected malware.
Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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