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16 replies to this topic

#1 Big D Dave

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Posted 01 August 2012 - 12:21 PM

I have a Desktop with Winxp and cannot access internet though IE 8. I am able to ping. Same in Safe Mode with Networking. I reset IE settings, made sure that my internet protocal did not have a static IP, Netsh Reset Winsock & DNS. Malwarebyes and AntiSuperSpyware and Avast did not deteck anything. When I ran Rkill it fixed the issue but log file is empty. Rebooted same problem all over again. I am not able to install Google and Mozilla, Errors out.

What the hell is going on?

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#2 Broni

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Posted 01 August 2012 - 11:05 PM

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

My Website

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#3 Big D Dave

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Posted 02 August 2012 - 06:28 AM

Farbar Service Scanner Version: 11-05-2012
Ran by Owner (administrator) on 02-08-2012 at 07:26:11
Running from "G:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(9) aswTdi(12) Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(10) Tcpip(4)
0x0C00000005000000010000000200000003000000040000000C0000000A000000080000000B000000060000000700000009000000
IpSec Tag value is correct.

**** End of log ****

#4 Broni

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Posted 02 August 2012 - 11:04 AM

Your settings look fine.

cannot access internet though IE 8

What exactly happens?

I am not able to install Google and Mozilla, Errors out.

What does the error say?

============================================

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#5 Big D Dave

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Posted 02 August 2012 - 12:09 PM

Your settings look fine.

cannot access internet though IE 8

What exactly happens?

Says cannon display internet page

I am not able to install Google and Mozilla, Errors out.

What does the error say?

says can't connect to internet to download Google Chrome. Mozilla just does not load at all

============================================

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Can't download UPDATES from internet, ran scan found nothing!

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.



#6 Broni

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Posted 02 August 2012 - 12:17 PM

Go ahead with all those scans...

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#7 Big D Dave

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Posted 02 August 2012 - 12:31 PM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Owner (administrator) on 02-08-2012 at 13:16:06
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : dinningroom

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-0D-56-6C-21-E0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.16

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Thursday, August 02, 2012 11:46:37 AM

Lease Expires . . . . . . . . . . : Friday, August 03, 2012 11:46:37 AM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.226.198, 74.125.226.196, 74.125.226.194, 74.125.226.197
74.125.226.192, 74.125.226.199, 74.125.226.201, 74.125.226.193, 74.125.226.195
74.125.226.200, 74.125.226.206



Pinging google.com [173.194.43.3] with 32 bytes of data:



Reply from 173.194.43.3: bytes=32 time=23ms TTL=55

Reply from 173.194.43.3: bytes=32 time=21ms TTL=55



Ping statistics for 173.194.43.3:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 21ms, Maximum = 23ms, Average = 22ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=79ms TTL=49

Reply from 98.139.183.24: bytes=32 time=84ms TTL=50



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 79ms, Maximum = 84ms, Average = 81ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0d 56 6c 21 e0 ...... Broadcom 440x 10/100 Integrated Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.16 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.16 192.168.1.16 20
192.168.1.0 255.255.255.0 192.168.1.16 192.168.1.16 30
192.168.1.16 255.255.255.255 127.0.0.1 127.0.0.1 30
192.168.1.255 255.255.255.255 192.168.1.16 192.168.1.16 30
224.0.0.0 240.0.0.0 192.168.1.16 192.168.1.16 30
255.255.255.255 255.255.255.255 192.168.1.16 192.168.1.16 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/01/2012 00:03:18 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (07/28/2012 00:03:58 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/28/2012 11:04:07 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/28/2012 11:04:07 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/28/2012 11:04:07 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/30/2012 11:46:22 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (06/17/2012 04:26:05 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/17/2012 04:26:05 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/19/2012 07:58:54 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module shoppingbho.dll, version 1.1.0.0, fault address 0x00014066.
Processing media-specific event for [iexplore.exe!ws!]

Error: (04/05/2012 06:42:41 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (08/02/2012 01:06:09 PM) (Source: DCOM) (User: DINNINGROOM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (08/02/2012 11:48:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avg7Core
Avg7RsW
Avg7RsXP

Error: (08/02/2012 11:48:33 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (08/02/2012 11:47:02 AM) (Source: Service Control Manager) (User: )
Description: The Norton Security Suite service terminated with service-specific error 4294967295 (0xFFFFFFFF).

Error: (08/02/2012 11:47:02 AM) (Source: Service Control Manager) (User: )
Description: The AVG Network Redirector service failed to start due to the following error:
%%2

Error: (08/02/2012 11:19:30 AM) (Source: DCOM) (User: DINNINGROOM)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (08/02/2012 11:19:15 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (08/02/2012 11:15:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Aavmker4
aswSnx
aswSP
aswTdi
Avg7Core
Avg7RsW
Avg7RsXP
BHDrvx86
eeCtrl
Fips
intelppm
SRTSPX
SymIRON
SYMTDI

Error: (08/02/2012 10:54:53 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avg7Core
Avg7RsW
Avg7RsXP

Error: (08/02/2012 10:54:53 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.


Microsoft Office Sessions:
=========================
Error: (08/01/2012 00:03:18 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (07/28/2012 00:03:58 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702aswwebrepie.dll7.0.1456.4180004d9fb

Error: (07/28/2012 11:04:07 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/28/2012 11:04:07 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/28/2012 11:04:07 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/30/2012 11:46:22 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (06/17/2012 04:26:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/17/2012 04:26:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/19/2012 07:58:54 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702shoppingbho.dll1.1.0.000014066

Error: (04/05/2012 06:42:41 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

1310 (Version: 40.0.115.000)
1310_Help (Version: 40.0.115.000)
1310Tour (Version: 40.0.115.000)
1310Trb (Version: 40.0.115.000)
1999 National Construction Estimator
2005 National Construction Estimator Download Version (Version: 1.00.0000)
2005 National Repair and Remodeling Estimator (Version: 1.00.0000)
2006 National Construction Estimator Trial Version (Version: 1.00.0000)
2008 National Framing and Finish Carpentry Estimator Download (Version: 1.00.0000)
2008 National Home Improvement Estimator Download (Version: 1.00.0000)
2008 National Repair and Remodeling Estimator Download (Version: 1.00.0000)
32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe Acrobat Reader 3.01
Adobe Flash Player 10 ActiveX (Version: 10.3.181.23)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
AiO_Scan (Version: 40.0.115.000)
AIOMinimal (Version: 40.0.115.000)
AiOSoftware (Version: 40.0.115.000)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Media Card Companion
avast! Free Antivirus (Version: 7.0.1456.0)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.36)
Bonjour (Version: 2.0.4.0)
BufferChm (Version: 100.0.170.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Constant Guard Protection Suite (Version: 1.1.326.4)
Copy (Version: 5.35.0.065)
CreativeProjects (Version: 5.35.0.059)
CustomerResearchQFolder (Version: 1.00.0000)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 3.5.0.0)
eSupportQFolder (Version: 1.00.0000)
EVEREST Home Edition v2.20 (Version: 2.20)
Fax (Version: 40.0.115.000)
GdiplusUpgrade (Version: 1.00.01)
GIMP 2.6.11 (Version: 2.6.11)
Google Update Helper (Version: 1.3.21.65)
GPBaseService (Version: 100.0.187.000)
GuardedID (Version: 0.03.1038)
HP Customer Participation Program 10.0 (Version: 10.0)
HP Image Zone 3.5 (Version: 3.5)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Photosmart Printer Driver Software 10.0.02 (Version: 10.0)
HP PSC & OfficeJet 3.5 (Version: 3.5)
HP Smart Web Printing (Version: 3.5)
HP Solution Center 10.0 (Version: 10.0)
HP Update (Version: 5.003.001.001)
HP_Network_UserGuide (Version: 1.00.0000)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
HPProductAssistant (Version: 100.0.170.000)
HPSSupply (Version: 100.0.170.000)
HPSystemDiagnostics (Version: 1.5.0.0)
InstantShare (Version: 3.5.0.21)
InstantShareAlert (Version: 1.00.0000)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics Driver
iPod for Windows 2006-01-10 (Version: 4.7.0)
Java 2 Runtime Environment Standard Edition v1.3.1_20
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 3 (Version: 1.6.0.30)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
MarketResearch (Version: 100.0.170.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft LifeCam (Version: 1.40.164.0)
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSB Administrator
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero Suite
NetDeviceManager (Version: 100.0.170.000)
Overland (Version: 2.1.4)
overland (Version: 2.1.6.2)
PhotoGallery (Version: 40.0.111.000)
PowerDVD
PrintMaster Gold 4.00
PrintScreen (Version: 5.35.0.035)
PS_SF_02_ProductContext (Version: 100.0.206.000)
PS_SF_02_Software (Version: 100.0.206.000)
PS_SF_02_Software_Min (Version: 100.0.206.000)
PSSWCORE (Version: 2.02.0000)
QuickProjects (Version: 5.35.0.047)
QuickTime (Version: 7.69.80.9)
Readme (Version: 40.0.115.000)
Residential Component Technology
Scan (Version: 3.5.0.0)
Segoe UI (Version: 14.0.4327.805)
Shop for HP Supplies (Version: 10.0)
SkinsHP1 (Version: 5.35.0.043)
SkinsHP2 (Version: 5.35.0.043)
SmartWebPrintingOC (Version: 100.0.189.000)
SolutionCenter (Version: 100.0.175.000)
SoundMAX (Version: 5.12.01.5246)
Status (Version: 110.0.180.000)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 110.0.180.000)
UnloadSupport (Version: 10.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB972636) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VideoToolkit01 (Version: 100.0.128.000)
Virtua Fighter 2 Documentation
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebFldrs XP (Version: 9.50.5318)
WebReg (Version: 100.0.170.000)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WordPerfect Office 11 (Version: 11.0)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart D7400 series
Description: Photosmart D7400 series
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Photosmart C5100 series
Description: Photosmart C5100 series
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 1278 MB
Available physical RAM: 728.69 MB
Total Pagefile: 1516.27 MB
Available Pagefile: 1128.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:35.7 GB) NTFS
4 Drive g: (PENDRIVE) (Removable) (Total:14.89 GB) (Free:4.46 GB) FAT32

========================= Users: ========================================

User accounts for \\DINNINGROOM

Abigail Administrator ASPNET
Guest HelpAssistant Owner
SUPPORT_388945a0


**** End of log ****


Results of screen317's Security Check version 0.99.43
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Free Antivirus
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java™ 6 Update 22
Java™ 6 Update 3
Java 2 Runtime Environment Standard Edition v1.3.1_20
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 10.0.32.18 Flash Player out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbam.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 3%
````````````````````End of Log``````````````````````


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-02 13:18:09
-----------------------------
13:18:09.562 OS Version: Windows 5.1.2600 Service Pack 3
13:18:09.562 Number of processors: 1 586 0x209
13:18:09.578 ComputerName: DINNINGROOM UserName: Owner
13:18:10.437 Initialize success
13:18:11.250 AVAST engine defs: 12070300
13:18:14.000 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
13:18:14.000 Disk 0 Vendor: Size: 0MB BusType: 0
13:18:14.031 Disk 0 MBR read successfully
13:18:14.031 Disk 0 MBR scan
13:18:14.031 Disk 0 Windows XP default MBR code
13:18:14.031 Disk 0 MBR hidden
13:18:14.031 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76285 MB offset 63
13:18:14.125 Disk 0 scanning C:\WINDOWS\system32\drivers
13:18:41.734 Service scanning
13:19:21.281 Modules scanning
13:19:50.906 Disk 0 trace - called modules:
13:19:50.937 ntoskrnl.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll pciide.sys PCIIDEX.SYS
13:19:50.937 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a19dab8]
13:19:51.468 3 CLASSPNP.SYS[f7637fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x8a1a0d98]
13:19:51.937 AVAST engine scan C:\WINDOWS
13:20:07.406 AVAST engine scan C:\WINDOWS\system32
13:25:33.390 AVAST engine scan C:\WINDOWS\system32\drivers
13:26:03.640 AVAST engine scan C:\Documents and Settings\Owner
13:27:23.375 Disk 0 MBR has been saved successfully to "G:\Scanners\MBR.dat"
13:27:23.718 The log file has been saved successfully to "G:\Scanners\aswMBR.txt"





I am running a Full Malwarebytes scan again for the report.

#8 Broni

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Posted 02 August 2012 - 01:01 PM

MBAM?

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#9 Big D Dave

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Posted 02 August 2012 - 09:38 PM

I will post MBAM results tomorrow.

#10 Big D Dave

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Posted 03 August 2012 - 06:18 AM

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.03.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: DINNINGROOM [limited]

8/2/2012 1:10:40 PM
mbam-log-2012-08-02 (13-10-40).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 321338
Time elapsed: 2 hour(s), 20 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#11 Broni

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Posted 03 August 2012 - 06:18 PM

I don't see anything malicious.

Your networking settings are fine, "ping" works.

I can see some AVG leftovers though.
Run AVG Remover to get rid of them: http://www.avg.com/us-en/utilities

I am not able to install Google and Mozilla, Errors out

What do the errors say?

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#12 Big D Dave

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Posted 03 August 2012 - 10:22 PM

I was able to install both in safe mode but don't run in Windows Normal Mode

#13 Broni

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Posted 03 August 2012 - 10:31 PM

What exactly do you mean by "they don't run"?

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#14 Big D Dave

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Posted 05 August 2012 - 06:46 AM

so I double click on them and nothing happens or right click and run and they dont run

#15 Broni

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Posted 05 August 2012 - 11:17 AM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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