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Evidence of being Hacked


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#1 Techapps

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Posted 31 July 2012 - 04:12 PM

My computer is a Dell Inspirion and am running XP Home.
A couple of months ago I opened a cleverly developed e-mail refering to a rogue cancelled Amazon order. Since then I periodicaly receive a series of undelivered message notices. I went to the Sent mail box and found that rogue messages were sent to all addresses on my e-mail Contact list. Each e-mail gave a short diatribe and contained an urgency statement to contact "cnbconn.com". In addition, my computer system has grown slower on stsrt up, close and gneral operation. I have received calls from some recipeints over receiving strange e-mails from me.
I have used Microsoft Safety Scanner and it found one infection and fixed it (TrojanDownloader:Java/openstream.p). I also changed from Norton Anti Virus to Microsoft Security Essential (MSE). I have not used any other software systems to diagnose or try to repair the situation. One other fact, in checking the e-mail "Sent" list today, I found that a rogue message was sent to every activity on my Contact list and, furthermore, that a new activity that had sent me a first e-mail yesterday and whose e-mail address does not appear in my Contact list also was sent a copy of the rogue e-mail. It appears to me that the hacker has access to my entire e-mail system. This is my first encounter with hacking.
My question is: Is this virus, malware, spycraft or something else? And for whatever it is what are the next best steps?

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#2 Broni

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Posted 31 July 2012 - 10:03 PM

What email program are we talking about here?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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