That is some pretty important data. I have a technique for looking at the drive and then doing a repair/recovery based on what we see.
To break down what happens...
We make a boot CD with the tools we need on it.
We assess the condition of the drive.
Then we either
Make a rescue image of the drive and do the recovery from that (if there is evidence of physical damage)
We try to repair/recover straight from the drive
All of this is done in a way that tries to prevent making things worse.
It takes some time to do but all the tools are free and I can help you every step of the way. If you want to try it here's how to start and collect the data needed to determine the health of the drive...
Download the PartedMagic ISO
for your computer (you probably need the one labeled "Most people will only need this file
") ask me if you aren't sure.Instructions for making a Boot CD
If you don't already have CD Writing software, download and install Infrarecorder
and place a blank CD in your CD writer then run Infrarecorder
Click WRITE IMAGE
Navigate to the PartedMagic ISO that you downloaded and click the OPEN
Click the OK
button and it should burn your CD. When it is done it will automatically eject the CD and you can close Infrarecorder, you can now use this CD to boot your computer.Instructions For Booting From The CD
If you have any trouble booting from the CD let me know the manufacturer/model of your computer and I'll help.
When you boot the computer that has the bad drive connected to it with the PartedMagic CD that you made a menu will pop up, please select1. Default Settings (Runs from RAM)
When it finishes booting you will notice that it looks kind of like a Windows desktop. The button in the lower left works like the START button in Windows XP and allows you to select and run various programs or shutdown the computer. To make things easy, I'll just refer to this as the START button.Check SMART status of drive
After PartedMagic loads, double-click the Disk Health
icon on the desktop and then double-click the icon for your hard drive. Click on the PERFORM TESTS
Make sure that the Test Type is set to Short Self-Test
and click the EXECUTE
I will need to know if it passed or not.
Next click the ERROR LOG
tab and let me know if there are any entries and if there are let me know what the rows say.
Next select the ATTRIBUTES
tab and let me know what the raw values are for the ID's listed there.Check partitions with fdisk
At the bottom of the screen near the START button you will see a picture of a computer monitor. Click it to open a terminal window. In the terminal window typefdisk -l
(that is fdisk SPACE DASH l as in Linux) and press ENTER
I want to see the information that it prints out. You can take a picture of the screen or use Firefox in PartedMagic to login here and copy and paste the results into your reply. As long as the text is legible, a picture will be fine.
In your reply I need to see...
- Did it pass the Short Self-Test?
- Any entries in the Error Log
- The Attributes list (at least the RAW VALUES for ID's 1, 5 and 197 if you have to type them by hand in your reply)
- The output of fdisk
There are more detailed instructions with pictures here
If you have any questions/problems, let me know.
The next tool we use will depend on the disk health results.