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Can't Uninstall Avira Antivirus Premium


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#1 RushSonic

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Posted 31 July 2012 - 08:10 AM

Hello. I cloned my system a few days ago because my old hard drive was about to crash. Yesterday, I finished restoring my backup using Redo Backup & Recovery. After realigning my partitions using the Hitachi Align Tool I logged back into Windows. Avira Antivir Premium 2012 refuses to turn on the Web Protection (which I turned on) and Mail Protection (which I don't use). I've heard that the program can have conflicts with Spybot and SpywareBlaster but I figured that was just FUD since the company who put out the latter said it wasn't true.
To uninstall Avira, I tried following the instructions on their site (http://forum.avira.com/wbb/index.php?page=Thread&threadID=117274 and http://forum.avira.com/wbb/index.php?page=Thread&threadID=117323 ) but when I tried to run the uninstaller I was told it could not start and I would need to uninstall manually. Notably my mouse cursor is periodically loading and in the Task Manager I see many entries of update.exe. I think these were caused by updrgui.exe which is listed in the Task Manager as Avira Updater remote GUI. Now I'm not sure what's going on. Any help would be much appreciated because I do not have the time right now to reformat my system and start over.

System Specs:
OS: Windows 7 Ultimate Edition, 64-bit
Hard Drive: Hitachi Travelstar Z7K500 500 GB (Parition 1 (main) is 478 GB, Parition 2(recovery) is 13 GB)
Memory: 4 GB DDR2
Computer Mode: HP HDX16 1140-US
Bios Firmware: F.32

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#2 Broni

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Posted 31 July 2012 - 10:10 PM

Revo Uninstaller is more thorough in deleting programs on your computer than using the Add/Remove option in Windows. Since it is a more powerful tool, please be sure to follow the instructions carefully.

Please note there is a chance when you look for this program to uninstall through Revo it might not be listed because of the previous uninstall. If that is the case simply stop and let me know.
  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on the program you want to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • When the built-in uninstaller is finished click on Next
  • Once the program has searched for leftovers click Next.
  • Check the items in bold only on the list then click Delete. You may have to expand some folders by clicking the "+" mark.
  • When prompted click on Yes and then on Next.
  • Put a check on any folders that are found and select Delete
  • When prompted select Yes then Next
  • Once done click Finish.

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#3 RushSonic

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Posted 04 August 2012 - 11:22 PM

I tried using Revo Uninstaller Free, but it could not remove Avira Premium. First, it failed to make a system restore point but that may have been because I was in Safe Mode when I ran the program. Then, when it loaded the program's installer, I got the same message saying that it could not uninstall it and that I should do a manual uninstall.

#4 Broni

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Posted 04 August 2012 - 11:26 PM

Why did you run Revo from safe mode?

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#5 RushSonic

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Posted 05 August 2012 - 09:13 PM

Why did you run Revo from safe mode?



I didn't want any background processes interfering with the program. I can try it in the normal settings and see if it works there.

#6 Broni

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Posted 05 August 2012 - 09:15 PM

Yes go ahead.

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#7 RushSonic

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Posted 06 August 2012 - 02:07 PM

I tried using Revo Uninstaller in normal mode but it could not remove Avira AntiVirus. It gave me a message saying I should do a manual uninstall.

#8 Broni

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Posted 06 August 2012 - 05:10 PM

Try to reinstall Avira over the top and uninstall it again.

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#9 RushSonic

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Posted 07 August 2012 - 07:58 PM

^ I downloaded the file for Avira Antivirus Premium 2012 and I tried to install over it, but I got the same "Do a manual uninstall" message again. I also checked to see if my drive partitions were properly aligned for the 4K standard and they were. If I can't get this working, I'm going to reformat and install Ubuntu in its place. I'm really annoyed about this. I might just put up a log of my system and continue from there.

Edited by RushSonic, 07 August 2012 - 08:12 PM.


#10 Broni

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Posted 07 August 2012 - 08:12 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Upload the file(s) here: http://uploadmb.com/
Copy the link inside the Direct Link box and post it in your next reply.

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#11 RushSonic

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Posted 11 August 2012 - 06:19 PM

http://www.uploadmb.com/dw.php?id=1344727160

Here's what Autoruns put out.

Edited by RushSonic, 11 August 2012 - 06:20 PM.


#12 Broni

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Posted 11 August 2012 - 07:31 PM

Re-run Autoruns and UN-check following entries (make sure you got them all):

+ "avgnt"
+ "Shell Extension for Malware scanning" (2 entries with the very same name)
+ "AntiVirMailService"
+ "AntiVirSchedulerService"
+ "AntiVirService"
+ "AntiVirWebService"
+ "avgntflt"
+ "avipbb"

Restart computer.

Re-run Autoruns, find the very same entries, right click on each one and click "Delete".

Restart computer.

Open Windows Explorer and delete c:\program files (x86)\avira folder.
Delete following files:
c:\windows\system32\drivers\avgntflt.sys
c:\windows\system32\drivers\avipbb.sys

Restart computer and see if you can install Avira now.

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#13 RushSonic

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Posted 11 August 2012 - 10:04 PM

I could get rid of all the entries from Autoruns except for "Shell Extension for Malware scanning" (2 entries with the very same name). I tried to install anyways, but I got the usual "manual uninstall" message.

#14 Broni

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Posted 11 August 2012 - 10:11 PM

Post new Autoruns log.

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#15 RushSonic

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Posted 12 August 2012 - 04:39 PM

http://www.uploadmb.com/dw.php?id=1344807493




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