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Search Engine Redirect, Adobe Flash Player install prompt


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3 replies to this topic

#1 help me 42

help me 42

  • Members
  • 71 posts
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  • Local time:02:47 AM

Posted 30 July 2012 - 05:44 PM

Hello,
Thanks to the sweet person that replies,

My PC was suffering from the virus known as Platinum Live Security, Google told me to use Malware Bytes to get rid of it with it's Chameleon feature.
It got rid of Platinum Live Security but there's still some things wrong with the PC.

Search engines like Google redirect me to other pages, and Adobe Flash Player insists that i install or update it, I get swamped with its install prompts, as more than 1 appears consecutively.


I think I got the virus at first through my old HDD, it was hooked up via usb adapter. I used Flash Disinfector before so autoplay/run wouldn't start. But i think it ran anyway, because the usb was already in the usb port, and the ac adaptor was already plugged in. All i did was flick the on/off switch on the adaptor and it started to auto play.


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_31
Run by Administrator at 0:54:56 on 2012-07-30
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.86 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\ProShowGold\ScsiAccess.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\All Users\Application Data\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\NETGEAR\WNA1100\WNA1100.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\program files\update\realsched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Winamp\winamp.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://search.jzip.com/sidebar.html?src=ssb&sysid=102
mSearchAssistant = hxxp://search.jzip.com/sidebar.html?src=ssb&sysid=102
uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
uURLSearchHooks: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aol search\AOLSearch.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
mURLSearchHooks: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aol search\AOLSearch.dll
BHO: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - c:\program files\aim toolbar\aimtb.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
TB: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
TB: WiseCleaner Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} -
mRun: [TkBellExe] "c:\program files\update\realsched.exe" -osboot
mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\application data\ad-aware browsing protection\adawarebp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wna1100\WNA1100.exe
IE: &AIM Toolbar Search - c:\documents and settings\all users\application data\aim toolbar\ietoolbar\resources\en-us\local\search.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0b83c99c-1efa-4259-858f-bcb33e007a5b} - {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: mswsock.dll
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: Interfaces\{0DC6ABF1-1E12-45F8-8DFA-FEFA662CFF30} : NameServer = 66.189.0.100,24.159.64.23
TCP: Interfaces\{4E40173D-F944-4D7F-AC42-7070A2EB89D4} : DhcpNameServer = 66.189.0.100 24.159.64.23 24.247.24.53
TCP: Interfaces\{FE0E3BA4-9AE7-4B82-84E8-3E764B90243D} : DhcpNameServer = 10.6.10.1
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: c:\progra~1\window~4\datamngr\datamngr.dll c:\progra~1\window~4\datamngr\IEBHO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\qy4r842k.default\
FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/aol/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us&tb_uuid=100000000000000002&tb_oid=21-05-2010&tb_mrud=21-05-2010
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=utf-8&mssrc=ms_kwd&mstb=adawaretb&q=
FF - prefs.js: keyword.enabled - false
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\windows jzip toolbar\datamngr\firefoxextension\components\DataMngrHlp.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_228.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064]
R1 MpKsl97b602fc;MpKsl97b602fc;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a3c2af8e-21f7-4a78-8f10-93b7c61a61fc}\MpKsl97b602fc.sys [2012-7-28 29904]
R3 AR9271;Atheros AR9271 Wireless Network Adapter Service;c:\windows\system32\drivers\athuw.sys [2010-5-20 1710944]
R3 JSWSCIMD;jswscimd Service;c:\windows\system32\drivers\jswscimd.sys [2010-5-20 57440]
R3 SOFTXG;YAMAHA XG WDM SoftSynthesizer;c:\windows\system32\drivers\sxgxgwdm.sys [2011-1-16 966784]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S0 osvvd;osvvd;c:\windows\system32\drivers\ruswexnk.sys --> c:\windows\system32\drivers\ruswexnk.sys [?]
S0 vwlnyne;vwlnyne;c:\windows\system32\drivers\qqdhgg.sys --> c:\windows\system32\drivers\qqdhgg.sys [?]
S1 bhjzrjrk;bhjzrjrk;\??\c:\windows\system32\drivers\bhjzrjrk.sys --> c:\windows\system32\drivers\bhjzrjrk.sys [?]
S1 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S3 bomebus;Bome's Virtual MIDI Port Bus Service;c:\windows\system32\drivers\bomebus.sys --> c:\windows\system32\drivers\bomebus.sys [?]
S3 bomemidi;Bome's Virtual MIDI Port;c:\windows\system32\drivers\bomemidi.sys --> c:\windows\system32\drivers\bomemidi.sys [?]
S3 cpuz130;cpuz130;\??\c:\docume~1\admini~1\locals~1\temp\cpuz130\cpuz_x32.sys --> c:\docume~1\admini~1\locals~1\temp\cpuz130\cpuz_x32.sys [?]
S3 EagleXNt;EagleXNt;\??\c:\windows\system32\drivers\eaglexnt.sys --> c:\windows\system32\drivers\EagleXNt.sys [?]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
S3 LoopBe30;nerds.de LoopBe30 - Internal Midi Port SvcDesc(WDM);c:\windows\system32\drivers\loopbe30.sys [2008-1-21 12416]
S3 pnx;PS NGC XBOX Filter Service;c:\windows\system32\drivers\pnx.sys [2010-7-28 13824]
S3 USBNET_XP;Instant Wireless XP USB Network Adapter ver.2.6 Driver;c:\windows\system32\drivers\netusbxp.sys [2002-2-20 72576]
.
=============== Created Last 30 ================
.
2012-07-28 12:46:37 56200 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a3c2af8e-21f7-4a78-8f10-93b7c61a61fc}\offreg.dll
2012-07-28 05:06:26 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a3c2af8e-21f7-4a78-8f10-93b7c61a61fc}\MpKsl97b602fc.sys
2012-07-23 23:01:17 6891424 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a3c2af8e-21f7-4a78-8f10-93b7c61a61fc}\mpengine.dll
2012-07-23 23:01:06 -------- d-----w- C:\d19a83d46f607920ab4a
2012-07-23 22:57:39 -------- d-----w- c:\program files\Microsoft Security Client
2012-07-21 19:24:51 -------- d-----w- c:\documents and settings\all users\application data\036E18C22B17D97917FD0AD67B07D287
2012-07-21 19:24:08 56320 ---ha-w- c:\windows\system32\edlimmc.dll
2012-07-18 07:11:54 -------- d-----w- c:\program files\Windows Media Connect 2
2012-07-07 13:33:34 8192 ----a-w- c:\windows\system32\kbdkor.dll
2012-07-07 13:33:34 8192 ----a-w- c:\windows\system32\dllcache\kbdkor.dll
2012-07-07 13:33:33 8704 ----a-w- c:\windows\system32\kbdjpn.dll
2012-07-07 13:33:33 8704 ----a-w- c:\windows\system32\dllcache\kbdjpn.dll
2012-07-07 13:33:33 6144 ----a-w- c:\windows\system32\kbd101c.dll
2012-07-07 13:33:33 6144 ----a-w- c:\windows\system32\dllcache\kbd101c.dll
2012-07-07 13:33:33 5632 ----a-w- c:\windows\system32\kbd103.dll
2012-07-07 13:33:33 5632 ----a-w- c:\windows\system32\dllcache\kbd103.dll
2012-07-07 13:33:25 6144 ----a-w- c:\windows\system32\kbd101b.dll
2012-07-07 13:33:25 6144 ----a-w- c:\windows\system32\dllcache\kbd101b.dll
2012-07-07 13:33:24 6144 ----a-w- c:\windows\system32\kbd106.dll
2012-07-07 13:33:24 6144 ----a-w- c:\windows\system32\dllcache\kbd106.dll
2012-07-07 12:33:25 -------- d-----w- c:\documents and settings\all users\application data\Nexon
2012-07-07 06:26:14 -------- d-----w- c:\documents and settings\administrator\application data\NeopleLauncherDFO
2012-07-07 06:12:40 -------- d-----w- C:\Nexon
2012-07-07 05:32:16 -------- d-----w- c:\documents and settings\all users\application data\NexonUS
2012-07-03 13:10:03 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-03 13:10:03 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
==================== Find3M ====================
.
2012-07-03 17:46:44 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-18 04:39:10 338432 ----a-w- c:\windows\system32\REX Shared Library.dll
2012-06-18 04:39:09 406528 ----a-w- c:\windows\system32\ReWire.dll
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ------w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 19:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 19:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 19:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 16:25:14 237072 ------w- c:\windows\system32\MpSigStub.exe
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 07:58:35 667136 ----a-w- c:\windows\system32\wininet.dll
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: SAMSUNG_HD080HJ rev.WT100-33 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-5
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xF79C9698]<<
_asm { PUSH EBP; MOV EBP, ESP; MOV EAX, [EBP+0x8]; MOV EAX, [EAX+0x28]; PUSH EBX; MOV EBX, [EAX+0x4]; PUSH ESI; PUSH EDI; MOV EDI, [EBP+0xc]; MOV ESI, [EDI+0x60]; MOV AL, [ESI]; CMP AL, 0x16; JNZ 0x33; PUSH EDI; }
1 nt!IofCallDriver[0x804E13B9] -> \Device\Harddisk0\DR0[0x86F50AB8]
3 CLASSPNP[0xF7826FD7] -> nt!IofCallDriver[0x804E13B9] -> [0x86D15828]
\Driver\00001707[0x869ABBA0] -> IRP_MJ_CREATE -> 0xF79C9698
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x837082E2
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 1:35:04.43 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:47 AM

Posted 03 August 2012 - 12:15 AM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 05 August 2012 - 11:21 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:47 AM

Posted 08 August 2012 - 11:08 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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