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Bloodhound.MalPE


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5 replies to this topic

#1 mabbittma

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Posted 30 July 2012 - 05:01 PM

Need some help!

My Symantec has been quarantining Bloodhound.MalPE files and I'm not sure how to get rid of the problem.

Any help would be greatly appreciated. Thanks!

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#2 Broni

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Posted 30 July 2012 - 06:44 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 mabbittma

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Posted 30 July 2012 - 08:06 PM

I have attached the requested logs:

Security Check:Results of screen317's Security Check version 0.99.43
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Symantec Endpoint Protection
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.62.0.1300
Java™ 7 Update 4
Java version out of Date!
Adobe Reader X (10.1.3)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 14% Defragment your hard drive soon!
````````````````````End of Log``````````````````````

Farbar: Farbar Service Scanner Version: 26-07-2012
Ran by Matthew Abbott (administrator) on 30-07-2012 at 19:54:00
Running from "C:\Documents and Settings\Matthew Abbott\Local Settings\Temporary Internet Files\Content.IE5\DDXZXWWL"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\\EnableFirewall value. The value does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(8) Gpc(6) IPSec(4) NEOFLTR_650_14951(11) NetBT(5) PSched(7) SYMTDI(13) Tcpip(3)
0x0D000000040000000100000002000000030000000D0000000C0000000B0000000A0000000500000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

Minitoolbox:
MiniToolBox by Farbar Version: 23-07-2012
Ran by Matthew Abbott (administrator) on 30-07-2012 at 19:56:18
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8132 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp

# Interface IP Configuration for "Network Connect Adapter"

set address name="Network Connect Adapter" source=dhcp
set dns name="Network Connect Adapter" source=dhcp register=PRIMARY
set wins name="Network Connect Adapter" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Abbott

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller

Physical Address. . . . . . . . . : E0-CB-4E-F9-5D-16



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter

Physical Address. . . . . . . . . : 1C-4B-D6-82-00-B8

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.179

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Monday, July 30, 2012 5:37:22 PM

Lease Expires . . . . . . . . . . : Tuesday, July 31, 2012 5:37:22 PM



Ethernet adapter Network Connect Adapter:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter

Physical Address. . . . . . . . . : 00-FF-90-18-0C-86

Server: home
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.225.133, 74.125.225.134, 74.125.225.135, 74.125.225.136
74.125.225.137, 74.125.225.142, 74.125.225.128, 74.125.225.129, 74.125.225.130
74.125.225.131, 74.125.225.132



Pinging google.com [74.125.225.64] with 32 bytes of data:



Reply from 74.125.225.64: bytes=32 time=19ms TTL=55

Reply from 74.125.225.64: bytes=32 time=18ms TTL=55



Ping statistics for 74.125.225.64:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 18ms, Maximum = 19ms, Average = 18ms

Server: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=61ms TTL=47

Reply from 98.139.183.24: bytes=32 time=62ms TTL=47



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 61ms, Maximum = 62ms, Average = 61ms

Server: home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...e0 cb 4e f9 5d 16 ...... Atheros AR8132 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
0x3 ...1c 4b d6 82 00 b8 ...... Atheros AR9285 Wireless Network Adapter - Packet Scheduler Miniport
0x4 ...00 ff 90 18 0c 86 ...... Juniper Network Connect Virtual Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.179 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.179 192.168.1.179 20
192.168.1.0 255.255.255.0 192.168.1.179 192.168.1.179 25
192.168.1.179 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.179 192.168.1.179 25
224.0.0.0 240.0.0.0 192.168.1.179 192.168.1.179 25
255.255.255.255 255.255.255.255 192.168.1.179 2 1
255.255.255.255 255.255.255.255 192.168.1.179 192.168.1.179 1
255.255.255.255 255.255.255.255 192.168.1.179 4 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/30/2012 07:56:25 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQAA2.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:56:05 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQAA0.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:55:46 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA9E.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:55:28 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA9C.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:55:09 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA98.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:54:51 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA95.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:54:33 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA93.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:54:16 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA90.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:53:57 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA8E.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.

Error: (07/30/2012 07:53:38 PM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Bloodhound.MalPE in File: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.1000.157.105\SRTSP\Quarantine\APQA8C.tmp by: Auto-Protect scan. Action: Quarantine succeeded : Access denied. Action Description: The file was quarantined successfully.


System errors:
=============
Error: (07/30/2012 04:23:26 PM) (Source: Dhcp) (User: )
Description: The IP address lease 140.182.64.201 for the Network Card with network address 00FF90180C86 has been
denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).

Error: (07/30/2012 01:38:41 PM) (Source: 0) (User: )
Description: 0xC0000243SrtETmpHarddiskVolume1

Error: (07/29/2012 02:36:39 PM) (Source: Dhcp) (User: )
Description: The IP address lease 140.182.65.69 for the Network Card with network address 00FF08A00C86 has been
denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).

Error: (07/28/2012 10:19:18 PM) (Source: Dhcp) (User: )
Description: The IP address lease 140.182.66.164 for the Network Card with network address 00FF30790C86 has been
denied by the DHCP server 10.200.200.200 (The DHCP Server sent a DHCPNACK message).

Error: (07/28/2012 08:08:48 PM) (Source: Service Control Manager) (User: )
Description: The Symantec Management Client service failed to start due to the following error:
%%1053

Error: (07/28/2012 08:08:48 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Symantec Management Client service to connect.

Error: (07/28/2012 07:46:43 AM) (Source: Service Control Manager) (User: )
Description: The Symantec Management Client service failed to start due to the following error:
%%1053

Error: (07/28/2012 07:46:43 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Symantec Management Client service to connect.

Error: (07/27/2012 08:03:11 PM) (Source: Service Control Manager) (User: )
Description: The Symantec Management Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (07/27/2012 08:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Symantec Management Client service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.3)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AGFA IMPAX Client 6.3.1.7001 (Version: 6.3.1.7001)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.2.120)
Asus ACPI Driver (Version: 6.1.1.1034)
ASUS USB2.0 UVC VGA WebCam (Version: 5.8.52108.207_WHQL)
ASUSUpdate for Eee PC
Atheros Client Installation Program (Version: 7.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.16)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 2.0.4.0)
Citrix online plug-in (SSON) (Version: 12.1.0.30)
Citrix online plug-in (Web) (Version: 12.1.0.30)
Citrix Online Plug-in v12.1.0.30 (Version: 12.1.0.30)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Data Sync (Version: 1.0.2)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Eee Docking 1.3.10.0 (Version: 1.3.10.0)
EeeSplendid (Version: 5.1.2.0008)
EzMessenger (Version: 1.0.2)
FontResizer (Version: 1.01.0011)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.115)
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710n-z Help (Version: 140.0.2.2)
HP Officejet 6500 E710n-z Product Improvement Study (Version: 22.50.231.0)
HP Update (Version: 5.002.006.003)
I.R.I.S. OCR (Version: 12.3.4.0)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 10.2.0.34)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 4 (Version: 7.0.40)
Juniper Networks Cache Cleaner 6.5.0 (Version: 6.5.0.14951)
Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.15255)
Juniper Networks Secure Application Manager (Version: 6.5.0.14951)
Juniper Networks Setup Client (Version: 2.1.2.5973)
Juniper Networks Setup Client Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 14.0.8089.726)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Marketsplash Shortcuts (Version: 1.0.1.7)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Software Update for Web Folders (English) 14 (Version: 14.0.6029.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
Music Manager
QuickTime (Version: 7.69.80.9)
Ralink RT2860 Wireless LAN Card (Version: 1.0.7.0)
Realtek High Definition Audio Driver (Version: 5.10.0.5841)
Segoe UI (Version: 14.0.4327.805)
Skype web features (Version: 1.0.3971)
Skype™ 5.9 (Version: 5.9.115)
Super Hybrid Engine (Version: 1.19)
Symantec Endpoint Protection (Version: 11.0.5002.333)
Symantec Endpoint Protection (Version: 12.1.1000.157)
Synapse Workstation (Version: 3.2.15111)
Synaptics Pointing Device Driver (Version: 13.0.1.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB971930) (Version: 1)
Update for Windows Internet Explorer 8 (KB973874) (Version: 1)
Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB942763) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951618-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB953356) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
USB2.0 UVC Camera Device (Version: 0.1.0.0)
WebFldrs XP (Version: 9.50.7523)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Family Safety (Version: 14.0.8093.805)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Media Player 11
Yahoo! Install Manager

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 75%
Total physical RAM: 1015.17 MB
Available physical RAM: 252.84 MB
Total Pagefile: 2453.04 MB
Available Pagefile: 1658.73 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.53 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:144.12 GB) (Free:120.77 GB) NTFS

========================= Users: ========================================

User accounts for \\ABBOTT

Administrator ASPNET Guest
HelpAssistant Matthew Abbott SUPPORT_388945a0


**** End of log ****

Malware:
Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.30.11

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Matthew Abbott :: ABBOTT [administrator]

7/30/2012 8:02:52 PM
mbam-log-2012-07-30 (20-02-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211236
Time elapsed: 9 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

ASWMBR:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-30 20:27:43
-----------------------------
20:27:43.750 OS Version: Windows 5.1.2600 Service Pack 3
20:27:43.750 Number of processors: 2 586 0x1C02
20:27:43.750 ComputerName: ABBOTT UserName:
20:27:45.796 Initialize success
20:41:25.953 AVAST engine defs: 12073100
20:41:37.015 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
20:41:37.015 Disk 0 Vendor: WDC_WD16 01.0 Size: 152627MB BusType: 3
20:41:37.046 Disk 0 MBR read successfully
20:41:37.046 Disk 0 MBR scan
20:41:37.234 Disk 0 Windows XP default MBR code
20:41:37.250 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 147581 MB offset 63
20:41:37.296 Disk 0 Partition 2 00 1C Hidd FAT32 LBA MSDOS5.0 5004 MB offset 302246910
20:41:37.328 Disk 0 Partition 3 00 EF EFI FAT A1311 39 MB offset 312496380
20:41:37.359 Disk 0 scanning sectors +312576705
20:41:37.625 Disk 0 scanning C:\WINDOWS\system32\drivers
20:41:58.453 Service scanning
20:42:38.500 Modules scanning
20:42:50.468 Disk 0 trace - called modules:
20:42:51.078 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll iaStor.sys
20:42:51.109 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86d4a8c8]
20:42:51.125 3 CLASSPNP.SYS[f7588fd7] -> nt!IofCallDriver -> \Device\00000077[0x86d7b3d8]
20:42:51.140 5 ACPI.sys[f741f620] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x86d4b028]
20:42:52.562 AVAST engine scan C:\WINDOWS
20:43:18.109 AVAST engine scan C:\WINDOWS\system32
20:47:50.937 AVAST engine scan C:\WINDOWS\system32\drivers
20:48:17.453 AVAST engine scan C:\Documents and Settings\Matthew Abbott
20:53:27.000 AVAST engine scan C:\Documents and Settings\All Users
21:01:51.593 Scan finished successfully
21:02:19.296 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Matthew Abbott\Desktop\MBR.dat"
21:02:19.390 The log file has been saved successfully to "C:\Documents and Settings\Matthew Abbott\Desktop\aswMBR.txt"


Thanks!

#4 Broni

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Posted 30 July 2012 - 08:25 PM

Is Norton still complaining?

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#5 mabbittma

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Posted 31 July 2012 - 05:23 PM

Seems to be gone. Thanks so much!

#6 Broni

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Posted 31 July 2012 - 07:20 PM

Couple more scans...

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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