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BSOD but not in safe mode


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#1 jokerssmile

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Posted 30 July 2012 - 11:55 AM

Sorry if this is in the wrong spot I haven't been to these forums in a while.

the laptop I am working in is my aunts and it's an emachine. It has windows 7 professional (I am new to this OS).

Here is what's going on.

I turn the computer on and within 3 minutes it hits me with a blue screen then restarts the computer. Sometimes it takes me to a black screen with the options to start it normally, repair my computer or start in the various safemodes.

If I try the Repair my computer it asks for a username and password and as far as I know there's no username or password.When I start it in Safemode the computer will stay on as long as I like.

The laptop doesn't have AVG or anything like that on it, the only thing on it thats running is microsoft security client.

I just ran Malware Bytes and nothing came up.

I know I'm probably going to have to download some things to get you more information please just tell me what I have to do and I will do it the best I can.

thank you.

Edited by hamluis, 30 July 2012 - 01:05 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Allan

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Posted 30 July 2012 - 12:09 PM

When you say Microsoft Security Client do you mean Microsoft Security Essentials? If so, that's fine - it's a full blown anti virus app and better than AVG

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 jokerssmile

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Posted 30 July 2012 - 12:44 PM

When I say Microsoft Security client I mean when I go to msconfig and look at what is on the start up it says Microsoft Security client. If that's the same a the Essentials then cool. I honestly don't know

here is the report, I hope I did this right lol

==================================================
Dump File : 073012-31886-01.dmp
Crash Time : 7/30/2012 10:25:51 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8332d487
Parameter 3 : 0xa0eab754
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+375be
Stack Address 2 : MpFilter.sys+f2b
Stack Address 3 : MpFilter.sys+caba
Computer Name :
Full Path : C:\Windows\Minidump\073012-31886-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7601
Dump File Size : 144,160
==================================================

==================================================
Dump File : 073012-38657-01.dmp
Crash Time : 7/30/2012 10:06:29 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83338487
Parameter 3 : 0xa3a6f754
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntkrnlpa.exe+375be
Stack Address 2 : MpFilter.sys+f2b
Stack Address 3 : MpFilter.sys+caba
Computer Name :
Full Path : C:\Windows\Minidump\073012-38657-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7601
Dump File Size : 144,160
==================================================

#4 Allan

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Posted 30 July 2012 - 12:54 PM

It's very possible your system is infected with a rootkit virus - either way, I'd like to rule that in or out..... I'm going to ask a mod to move this to the Am i Infected forum. Please wait for a malware specialist to respond.

#5 jokerssmile

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Posted 30 July 2012 - 03:02 PM

I think I might have actually solved this one. So you can delete this thread. If I have anymore problems with the laptop I'll be sure to come back but I did a couple scans with some tools you suggested for other users and I managed to find a few things malware bytes didn't pick up so this topic is closed for now.

plus I had to give the laptop back to my aunt but I told her if she had anymore problems to bring it back but so far so good. Thanks for the help :thumbsup:

Edited by jokerssmile, 31 July 2012 - 12:46 PM.





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