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Windows 7 refuses to boot up?


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#1 defurman

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Posted 30 July 2012 - 11:10 AM

The daughters laptop which runs Windows 7 and when she tries to boot up the computer it gets as far as the desktop and then a blue screen appears. This blue screen appears even if i try and boot the machine up in safe mode? I am unable to tell you what is on the bluescreen because it only appears for a few seconds and then the machine shuts down? Any help would be really appreciated. Thanks

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#2 Allan

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Posted 30 July 2012 - 11:22 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Have you tried booting to the Windows 7 DVD and running startup repair options?

#3 defurman

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Posted 30 July 2012 - 12:28 PM

Hello Allan

How would i boot to the Windows 7 DVD and run startup repair options?

#4 Allan

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Posted 30 July 2012 - 12:55 PM

1) Please answer my question above. Thank you.

2) You would change the boot device order in bios and make sure the dvd drive is the first device. You would then boot to your Windows 7 dvd

#5 defurman

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Posted 30 July 2012 - 03:20 PM

1) I'm sorry but i can't answer your first question because my daughter only give me the laptop today.

2) The laptop didn't come with a Windows 7 dvd.

I did boot up the laptop in Safe Mode and a window appeared from which i was able to get the following information.

Windows has recovered from an unexpexted shutdown

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0768.3
Local ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880014EA5D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that describes the problem:
C:\Windows\Minidump\073012-34023-01.dmp
C:\Users\End User\AppData\Local\Temp\WER-92914-0.sysdata.xml

Hope all the info above makes sense to someone?

#6 Allan

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Posted 30 July 2012 - 03:22 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

And without knowing what is new or different since the last time the system worked properly, we are flying a little blind. Perhaps you can ask your daughter?

Edited by Allan, 30 July 2012 - 03:22 PM.





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