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W7 won't Boot "Windows Error Recovery Windows failed to start"


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#1 Melvinoftheapes

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Posted 29 July 2012 - 02:23 PM

Hi there,
When I turn on the computer, I get the following message:

Windows Error Recovery
Windows failed to start. A recent hardware or software change might be the cause.
If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. If power was interrupted during startup, chose start windows normall

Launch Startup repair (recommended)
Start Windows Normally

Both options return to the same screen.
All the F8 options send me back to the same screen.
I can't boot in safe mode so I can't run your diagnostics.
I don't have the boot disk for this computer.
I can get it to the low level bios page
It is a Dell Studio laptop about 2 years old
Model PP39L
Svc Tag 3RZJRN1
I have express svc code and am registered to that account. It is out of warranty.

This problem showed up after my sun downloaded something from "Newgrounds"

Can you help?
Thanks,
John F

Edited by Melvinoftheapes, 29 July 2012 - 02:26 PM.


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#2 HelpBot

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Posted 03 August 2012 - 02:25 PM

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#3 1972vet

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Posted 03 August 2012 - 05:23 PM

Greetings Melvinoftheapes, and Welcome to the Forums,

...Both options return to the same screen.

And what screen is that?

All the F8 options send me back to the same screen.

Same screen as above? Please tell us what screen do you mean.

I can't boot in safe mode so I can't run your diagnostics.
I don't have the boot disk for this computer.
I can get it to the low level bios page...

Booting into safe mode requires that your function keys work properly (as to shortcut assignments). I assume then it's your F8 key that isn't working? Likewise, booting to the BIOS requires the use of another function key, or a combination of function keys. Please tell us which function key you use to boot into the BIOS. As to the boot disk, you could create one if you can get a friend to help, as long as your friend also has Windows 7. Let us know if you can obtain the use of some friends Windows 7 machine and we can render the instructions to follow as to how you can create an emergency repair disk. Thanks!

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#4 Melvinoftheapes

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Posted 05 August 2012 - 12:12 PM

Sorry for the late reply. Have been traveling.

The very first screen that shows up is the above "Windows Error Recovery" screen.

It has 2 options:
Launch Starup repair and Start Windows Normally

Both come back to that screen.

Function Keys Work Fine
F2 gets me to PheonixBIOS Setup Utility so I could boot from a boot disc if my son didn't loose it.

F12 gets me to Boot Choices but since I don't have boot discs...

John

#5 1972vet

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Posted 05 August 2012 - 05:33 PM

As you've said your function keys work fine, then use the one that brings up your advanced boot options menu. Instead of choosing "safe mode", look for the option labeled "Last known good configuration that worked". Select it and see if Windows boots up for you. Let us know. Thanks!

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#6 Melvinoftheapes

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Posted 05 August 2012 - 06:59 PM

Hi there,
I tried that but no luck. F8 takes me to the screen but when I select ANY of the options I get a starting windows message, then "Loading files" with a status bar flashes twice, then it goes right back to the Windows Error Recovery screen. This is a DOS like screen.
jf

#7 1972vet

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Posted 05 August 2012 - 07:17 PM

And there's no one else, who's boot disk you could borrow?

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#8 Melvinoftheapes

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Posted 05 August 2012 - 10:34 PM

I am going to borrow one from work tomorrow. If i can get it to boot i will do all the prep and send the logs.

#9 1972vet

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Posted 13 August 2012 - 06:13 AM

Still with us Melvinoftheapes?

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#10 1972vet

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Posted 18 August 2012 - 07:33 AM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need continued support, please create a new thread and detail what issues you are having...and please include a link to this thread with your request so your expert assistant can see what has been done to date. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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