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E-mail not working properly from one computer


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7 replies to this topic

#1 Shahajjo

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Posted 28 July 2012 - 11:48 AM

Hello,

From this computer, my e-mail (yahoo account) has not been working properly for the last couple of days. For instance, I cannot sign out of the e-mail account (clicking on the 'sign out' link does not produce any result), I cannot select any e-mail (clicking on the select tick box simply opens that e-mail) and I cannot read many e-mails (when I open them, a tab with the text 'undefined' opens). Also, the e-mails that I can read contains the message 'This e-mail contains blocked images'.

I tried accessing my e-mail from another computer and none of the above problems appeared. So, I am thinking may be the computer has been infected.

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#2 boopme

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Posted 28 July 2012 - 09:30 PM

Maybe,,, we'll take a look.
Run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


Next run Superantisypware (SAS):

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Shahajjo

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Posted 29 July 2012 - 04:48 PM

I followed the instructions and ran TFC, MBAM and SAS. I checked my mail afterwards and now I don't see any of the issues with my e-mail.

The logs are as follows:

MBAM (MalwareBytes):

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.29.09

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Mustafa :: 156AJAX [administrator]

29/07/2012 2:28:55 PM
mbam-log-2012-07-29 (14-28-55).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 293703
Time elapsed: 5 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 5
C:\Documents and Settings\mmomen\Start Menu\Cheap Pharmacy Online.LNK (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\mmomen\Start Menu\Cheap Software.LNK (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\mmomen\Start Menu\MP3 Download.LNK (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\mmomen\Start Menu\Search Online.LNK (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\mmomen\Start Menu\SMS TRAP.LNK (Rogue.Link) -> Quarantined and deleted successfully.

(end)


Superantisypware (SAS):

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/29/2012 at 04:21 PM

Application Version : 5.5.1012

Core Rules Database Version : 8977
Trace Rules Database Version: 6789

Scan type : Complete Scan
Total Scan Time : 01:32:20

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 555
Memory threats detected : 0
Registry items scanned : 34673
Registry threats detected : 0
File items scanned : 236733
File threats detected : 31

Adware.Tracking Cookie
C:\Documents and Settings\Mustafa\Cookies\IH47TAZ8.txt [ /tacoda.net ]
C:\Documents and Settings\Mustafa\Cookies\OB2M9CQE.txt [ /adbrite.com ]
C:\Documents and Settings\Mustafa\Cookies\2ZDJJ5JP.txt [ /tacoda.at.atwola.com ]
C:\Documents and Settings\Mustafa\Cookies\X9892U90.txt [ /pro-market.net ]
C:\Documents and Settings\Mustafa\Cookies\7T5JYVYW.txt [ /revsci.net ]
C:\Documents and Settings\Mustafa\Cookies\985R7PCT.txt [ /kontera.com ]
C:\Documents and Settings\Mustafa\Cookies\ALHH5JDY.txt [ /interclick.com ]
C:\Documents and Settings\Mustafa\Cookies\MHASTUNP.txt [ /invitemedia.com ]
C:\Documents and Settings\Mustafa\Cookies\RBVY3LNG.txt [ /casalemedia.com ]
C:\Documents and Settings\Mustafa\Cookies\VSV2DSQ6.txt [ /doubleclick.net ]
C:\Documents and Settings\Mustafa\Cookies\AC0KEHCZ.txt [ /advertising.com ]
C:\Documents and Settings\Mustafa\Cookies\ZF921WGW.txt [ /at.atwola.com ]
C:\Documents and Settings\Mustafa\Cookies\CPOJNCV9.txt [ /ar.atwola.com ]
C:\Documents and Settings\Mustafa\Cookies\T6RA3FEW.txt [ /ad.yieldmanager.com ]
C:\Documents and Settings\Mustafa\Cookies\353EGZY6.txt [ /ads.bleepingcomputer.com ]
C:\Documents and Settings\Mustafa\Cookies\UIXHUZUQ.txt [ /ru4.com ]
C:\Documents and Settings\Mustafa\Cookies\ZTXIIOEW.txt [ /ad.360yield.com ]
C:\Documents and Settings\Mustafa\Cookies\RFWEH004.txt [ /tribalfusion.com ]
C:\DOCUMENTS AND SETTINGS\FGALIA1\Cookies\fgalia1@1070144160[1].txt [ Cookie:fgalia1@www.googleadservices.com/pagead/conversion/1070144160/ ]
C:\DOCUMENTS AND SETTINGS\FGALIA1\Cookies\fgalia1@cgi-bin[3].txt [ Cookie:fgalia1@imrworldwide.com/cgi-bin ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\HTFGASU6.txt [ Cookie:mmomen@ads.pointroll.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\FLI9CK9Z.txt [ Cookie:mmomen@rbc.bridgetrack.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\K18172BN.txt [ Cookie:mmomen@bs.serving-sys.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\RZHIIXZR.txt [ Cookie:mmomen@pointroll.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\Y1J9GXCT.txt [ Cookie:mmomen@ad.yieldmanager.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\DFOG0UNM.txt [ Cookie:mmomen@mediaplex.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\KJEXTKVW.txt [ Cookie:mmomen@content.yieldmanager.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\6G8SJPRC.txt [ Cookie:mmomen@adinterax.com/ ]
C:\DOCUMENTS AND SETTINGS\MMOMEN\Cookies\OWC4KE49.txt [ Cookie:mmomen@apmebf.com/ ]
C:\DOCUMENTS AND SETTINGS\SELKHA2\Cookies\selkha2@cgi-bin[2].txt [ Cookie:selkha2@imrworldwide.com/cgi-bin ]
media.kyte.tv [ C:\DOCUMENTS AND SETTINGS\MUSTAFA\APPLICATION DATA\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\FHRTRBPN ]

#4 boopme

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Posted 30 July 2012 - 02:40 PM

Ok, great!! Lets do a last scan and be sure we don't leave anything.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Shahajjo

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Posted 30 July 2012 - 05:45 PM

The log from ESET scan is:
C:\RECYCLER\S-1-5-21-2570627339-595396017-2782738742-110730\Dc17.LNK LNK/URL.B trojan cleaned by deleting - quarantined

#6 boopme

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Posted 30 July 2012 - 05:53 PM

Looks good to me now.
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Shahajjo

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Posted 30 July 2012 - 06:18 PM

I created the new system restore point and removed all the old ones. The computer now seems to be fine. Thank you for your help.

#8 boopme

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Posted 30 July 2012 - 07:05 PM

You're welcome from all of us here!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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