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Errors in the MiniToolbox Log


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11 replies to this topic

#1 rdowning

rdowning

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  • Local time:11:59 AM

Posted 28 July 2012 - 02:04 AM

Hi All,

Following a virus/malware clean-up in the Am I Infected! What Shall I Do section, the MiniToolbox shows a number errors;


MiniToolBox by Farbar Version: 23-07-2012
Ran by Downing's (administrator) on 27-07-2012 at 12:05:36
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR5B91 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Downings-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-5F-DC-B6-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::811f:20d2:5e0b:7f94%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 July 2012 08:34:45
Lease Expires . . . . . . . . . . : 28 July 2012 08:34:44
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335391
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-FA-B5-11-00-1F-16-B5-DE-66
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1F-16-B5-DE-66
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{24A0BB6F-6F71-45C9-BEC5-27DA31F11B55}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:342a:3e52:3f57:febd(Preferred)
Link-local IPv6 Address . . . . . : fe80::342a:3e52:3f57:febd%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: api.home
Address: 192.168.1.254

Name: google.com
Addresses: 2a00:1450:4009:806::1002
173.194.41.72
173.194.41.66
173.194.41.73
173.194.41.71
173.194.41.67
173.194.41.69
173.194.41.68
173.194.41.64
173.194.41.70
173.194.41.78
173.194.41.65



Pinging google.com [173.194.41.67] with 32 bytes of data:

Reply from 173.194.41.67: bytes=32 time=31ms TTL=52

Reply from 173.194.41.67: bytes=32 time=33ms TTL=52



Ping statistics for 173.194.41.67:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 31ms, Maximum = 33ms, Average = 32ms

Server: api.home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:

Reply from 72.30.38.140: bytes=32 time=274ms TTL=45

Reply from 72.30.38.140: bytes=32 time=215ms TTL=46



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 215ms, Maximum = 274ms, Average = 244ms

Server: api.home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 22 5f dc b6 32 ...... Atheros AR5B91 Wireless Network Adapter
10 ...00 1f 16 b5 de 66 ...... Broadcom NetLink ™ Gigabit Ethernet
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 isatap.{24A0BB6F-6F71-45C9-BEC5-27DA31F11B55}
14 ...00 00 00 00 00 00 00 e0 isatap.home
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.66 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.66 281
192.168.1.66 255.255.255.255 On-link 192.168.1.66 281
192.168.1.255 255.255.255.255 On-link 192.168.1.66 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.66 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.66 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 38 ::/0 On-link
1 306 ::1/128 On-link
12 38 2001::/32 On-link
12 286 2001:0:5ef5:79fb:342a:3e52:3f57:febd/128
On-link
11 281 fe80::/64 On-link
12 286 fe80::/64 On-link
12 286 fe80::342a:3e52:3f57:febd/128
On-link
11 281 fe80::811f:20d2:5e0b:7f94/128
On-link
1 306 ff00::/8 On-link
12 286 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/27/2012 08:35:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2012 07:46:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2012 04:01:50 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: d20
Start Time: 01cd6b39726cf505
Termination Time: 189

Error: (07/26/2012 03:18:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2012 02:01:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2012 00:20:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2012 00:20:37 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (07/26/2012 11:37:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2012 11:34:42 AM) (Source: Application Hang) (User: )
Description: The program PhotoshopElementsEditor.exe version 6.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 9e0
Start Time: 01cd6b0c418139e0
Termination Time: 15

Error: (07/26/2012 11:33:55 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: c74
Start Time: 01cd6a7c26162feb
Termination Time: 6114


System errors:
=============
Error: (07/27/2012 00:05:17 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (07/27/2012 08:36:11 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (07/27/2012 08:35:06 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/27/2012 07:47:33 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (07/27/2012 07:46:34 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/26/2012 03:35:37 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (07/26/2012 03:19:03 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (07/26/2012 03:18:04 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/26/2012 02:02:51 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (07/26/2012 02:01:47 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058


Microsoft Office Sessions:
=========================
Error: (04/23/2012 11:03:25 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7390 seconds with 6300 seconds of active time. This session ended with a crash.

Error: (03/20/2011 08:54:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 42 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/20/2011 08:53:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 386 seconds with 360 seconds of active time. This session ended with a crash.

Error: (03/20/2011 08:47:04 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 28 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 2.1.5)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader 9.5.1 (Version: 9.5.1)
ALPS Touch Pad Driver (Version: 7.5.2015.1102)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0
Backup Manager Basic (Version: 1.1.0.72)
Bejeweled Twist 1.0 (Version: 1.0)
Bonjour (Version: 3.0.0.10)
Bookworm Adventures Deluxe 1.0.1.100
Bookworm Deluxe 1.13
Broadcom Gigabit NetLink Controller (Version: 11.34.01)
Browser Guard v3.0 (Version: 3.0.0.0)
BufferChm (Version: 82.0.173.000)
Bulk Rename Utility 2.7.1.2
CleanUp!
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CustomerResearchQFolder (Version: 1.00.0000)
D3DX10 (Version: 15.4.2368.0902)
D6100_D7100_D7300_Help (Version: 82.0.233.000)
D7100 (Version: 82.0.233.000)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
EasyBits Magic Desktop
eSupportQFolder (Version: 1.00.0000)
EZ Vinyl/Tape Converter 10 by Ion Audio
EZ Vinyl/Tape Converter 4.1 by MixMeister
FFmpeg v0.6.2 for Audacity
Google Update Helper (Version: 1.3.21.115)
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Participation Program 8.0 (Version: 8.0)
HP Deskjet & Photosmart Printer Driver Software 8.0.A (Version: 8.0)
HP Imaging Device Functions 8.0 (Version: 8.0)
HP Photosmart Essential (Version: 1.12.0.46)
HP Solution Center 8.0 (Version: 8.0)
HP Update (Version: 4.000.005.006)
HPProductAssistant (Version: 82.0.173.000)
HPSSupply (Version: 2.1.3.0000)
iCloud (Version: 1.1.0.40)
Identity Card (Version: 4.04.3001)
Infocenter (Version: 3.01.3000.0)
Intel® Graphics Media Accelerator Driver
Iomega Home Storage Manager (Version: 2.0.1.6)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Juniper Networks Host Checker (Version: 6.3.0.13725)
Juniper Networks Setup Client (Version: 1.3.2.12005)
Junk Mail filter update (Version: 15.4.3502.0922)
Kidizoom® Pro & Plus (Version: 1.00.0000)
LAME v3.99.3 (for Windows)
Launch Manager (Version: 2.0.00)
LG USB Modem Drivers (Version: 4.9.4)
Magic DVD Ripper V6.1.0
MarketResearch (Version: 82.0.174.000)
Media Player Codec Pack 4.1.3 (Version: 4.1.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 R2 Native Client (Version: 10.50.1600.1)
Microsoft SQL Server 2008 R2 Policies (Version: 10.50.1600.1)
Microsoft SQL Server 2008 R2 Setup (English) (Version: 10.50.1600.1)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 Query Tools ENU (Version: 3.5.8080.0)
Microsoft SQL Server VSS Writer (Version: 10.50.1600.1)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.35191)
MobileMe Control Panel (Version: 3.1.8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
neroxml (Version: 1.0.0)
Norton Internet Security (Version: 16.0.0.125)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Packard Bell Customer Registration (Version: 1.07.3004)
Packard Bell MyBackup (Version: 1.1.0.72)
Packard Bell PowerSave Solution (Version: 4.01.3016)
Packard Bell Recovery Management (Version: 4.00.3008)
Picasa 3 (Version: 3.8)
QuickTime (Version: 7.72.80.56)
Rapport (Version: 3.5.1201.84)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
Realtek USB 2.0 Card Reader (Version: 6.0.6000.20125)
RealUpgrade 1.1 (Version: 1.1.0)
Runtime (Version: 1.00.0000)
Safari (Version: 5.34.57.2)
Segoe UI (Version: 15.4.2271.0615)
SES Driver (Version: 1.0.0)
SetUpMyPC (Version: 3.04.3002)
SF_CDA_ProductContext (Version: 82.0.233.000)
SF_CDA_Software (Version: 82.0.233.000)
SolutionCenter (Version: 82.0.188.000)
Sony Image Data Suite (Version: 3.1.00.14251)
Sony Picture Utility (Version: 4.2.13.15120)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Sql Server Customer Experience Improvement Program (Version: 10.50.1600.1)
Status (Version: 110.0.180.000)
Toolbox (Version: 82.0.173.000)
TrayApp (Version: 110.0.180.000)
Trend Micro RUBotted 2.0 Beta (Version: 2.0.0.1030)
Trend Micro Titanium (Version: 5.00)
Trend Micro Titanium Internet Security 2012 (Version: 5.2)
UnloadSupport (Version: 1.00.0000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Updator (Version: 3.02.3003.0)
Video Web Camera (Version: 1.7.23.310)
Vista Shortcut Manager (Version: 2.0)
VLC media player 2.0.2 (Version: 2.0.2)
VoiceOver Kit (Version: 1.42.128.0)
WD Link (Version: 1.00.03)
WebReg (Version: 82.0.173.000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPcap 4.1.1 (Version: 4.1.0.1753)

========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 2999.92 MB
Available physical RAM: 1405.2 MB
Total Pagefile: 6202.1 MB
Available Pagefile: 4624.72 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.22 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:223.12 GB) (Free:124.21 GB) NTFS

========================= Users: ========================================

User accounts for \\DOWNINGS-PC

Administrator Downing's Guest


**** End of log ****

Problems being experienced on the laptop are;

The boot / load takes some 5 minutes from start to finish, this is as it was before these scans

Windows explorer appears to be much quicker, it does still hang between windows

internet explorer is incredibly slow and non-responsive with pages hanging, timer just spinning, back button slow

I use safari which seems to be much more responsive then IE

Any help fixing these errors is appreciated.

Thanks
Rob

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#2 jhayz

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Posted 28 July 2012 - 03:35 AM

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
Please copy and paste the contents here on your next reply.

Tekken
 


#3 rdowning

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Posted 28 July 2012 - 06:44 AM

hi jhayz,

here is the security check as requested;

Results of screen317's Security Check version 0.99.43
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Trend Micro Titanium Internet Security 2012
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.62.0.1300
HijackThis 2.0.2
Java™ 6 Update 31
Java version out of Date!
Adobe Flash Player 11.3.300.268
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Trend Micro AMSP coreServiceShell.exe
Trend Micro UniClient UiFrmWrk uiWatchDog.exe
Trend Micro AMSP coreFrameworkHost.exe
Trend Micro RUBotted RUBotSrv.exe
Trend Micro RUBotted RUBottedGUI.exe
Trend Micro Browser Guard BGUI.exe
Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
Trend Micro Browser Guard tmiegsrv.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3 % Defragment your hard drive soon!
````````````````````End of Log``````````````````````

thanks
rob

#4 hamluis

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Posted 28 July 2012 - 12:48 PM

The question is...how is the system running?

Event Viewer errors...are not necessarily a cause for alarm. If you have system problems, then the Event Viewer erros may be useful.

Louis

#5 rdowning

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Posted 28 July 2012 - 01:57 PM

The question is...how is the system running?

Event Viewer errors...are not necessarily a cause for alarm. If you have system problems, then the Event Viewer erros may be useful.

Louis


Hi Hamluis,

Prior to starting this topic I had started one in the Am I Infected? What do I do? section, a link is provided here if it helps. Boopme assisted on this one and suggested that I should post the MiniToolbox report into this section as there were a number of errors.

The remaining problems on the laptop include;

taking over 5 minutes to boot / load before being ready to use.
internet explorer being extremely slow to load, it hangs between pages, shows as not responding
Connection to the internet being stopped
unable to start regedit

There are a couple of other issues which will be posted in new topics.

Cheers,
Rob

#6 hamluis

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Posted 28 July 2012 - 03:10 PM

OK...did you run the appropriate hard drive diagnostic...to check the functional status of your hard drive?

I like to start with the most basic (yet important) item that could be the cause of system problems.

<<Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.>>
This seems to be an Intel driver problem...I would reinstall the Intel chipset drivers for the system...and then see how the system performs.

Ditto for the wireless drivers, except I would uninstall the current ones first...then reinstall them.

Then...run the chkdsk /r command.

<<Program PhotoshopElementsEditor.exe version 6.0.0.0 stopped interacting with Windows and was closed.>>

Could mean that PS is damaged and needs to be uninstalled/reinstalled...could be due to file system/hard drive problems.

<<The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed.>>

This is elusive...some have reported problem was caused by updating mechanisms installed with programs...AV program...and so on. All over the place.

Please do the following:

Please click the following link, http://images.malwareremoval.com/vino/VEW.exe . This link is a direct download to a tool we are going to use. Download the tool, save it to your desktop.

1.Double click on VEW.exe to start the program. If you recieve an "Open File" security warning, press Run.

2.In the "Select log to query" section, check both Application and System.

3.In the "Select type to list" section, check Error. This is the only item in that group that should be checked, we are not interested in the others.

4.In the "Number or dates of events" section, check Date of events... then enter the From and To dates. From 1 07 2012 to 28 07 2012.

5.Press the Run button.

When the process completes, it only takes a few seconds..., Notepad will open with a report file named: VEW.txt.

6. Select entire contents of log, press Copy, saving it to the clipboard. Paste the contents into your next reply.

Louis

#7 rdowning

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Posted 28 July 2012 - 07:38 PM

OK...did you run the appropriate hard drive diagnostic...to check the functional status of your hard drive?


hd diagnostic showed no problems

<<Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.>>
This seems to be an Intel driver problem...I would reinstall the Intel chipset drivers for the system...and then see how the system performs.

Ditto for the wireless drivers, except I would uninstall the current ones first...then reinstall them.


I've done a full install and updates on the Intel and WiFi drives

Then...run the chkdsk /r command.


chkdsk had no problems

<<Program PhotoshopElementsEditor.exe version 6.0.0.0 stopped interacting with Windows and was closed.>>

Could mean that PS is damaged and needs to be uninstalled/reinstalled...could be due to file system/hard drive problems.



PS came already installed on the laptop so I am loathed to uninstall it at this moment in time.


The VEW.exe would not run "runtime error 75 - path / file access error"


As an update, I have updated Java and Hijackthis as per the security check log and will leave the laptop to defrag. the boot / load time is still 5+ minutes
IE is still slow to load, load pages etc..
unable to access regedit

Cheers
Rob

#8 jhayz

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Posted 29 July 2012 - 03:06 AM

From your Minitoolbox report you have Norton as installed(previously or not removed completely?), did you use the Norton Removal Tool? Trend Micro is not my favorite among protection softwares but if you would like to install another high rated free antivirus, you can try Microsoft Security Essential or Avast.
http://windows.microsoft.com/en-US/windows/products/security-essentials
http://www.avast.com/free-antivirus-download

internet explorer being extremely slow to load, it hangs between pages, shows as not responding
Connection to the internet being stopped

Have you tried running without addons in IE or trying a different browser just to check on the problem? However, the above suggestion may contribute to your problem so please follow and answer as per question given.

Tekken
 


#9 rdowning

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Posted 29 July 2012 - 07:42 AM

Hi jhayz,

From your Minitoolbox report you have Norton as installed(previously or not removed completely?), did you use the Norton Removal Tool?


I have now run both the Norton and Avast Removal Tools and cleared them.

Trend Micro is not my favorite among protection softwares but if you would like to install another high rated free antivirus, you can try Microsoft Security Essential or Avast.


I run a few Trend Micro tools including Titanium Internet Security 2012, Browser Guard and RUBotted as three individual programs. Would Microsoft Security Essential replace all of them? I now have SUPERAntiSpyware installed after completing a topic in the I Have A Virus! What can I Do? section. Do I need two of these type of apps?


Have you tried running without add-ons in IE or trying a different browser just to check on the problem? However, the above suggestion may contribute to your problem so please follow and answer as per question given.


Regarding the add-ons is there a way of listing them and seeing what is needed or not needed?

Thanks for your assistance so far.

Rob

#10 jhayz

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Posted 30 July 2012 - 08:28 AM

Microsoft Security Essentials is a lightweight free antivirus program with a high detection rate and real time protection. It is not an intrusive protection software and it updates and runs in the background silently. It is also not a system/memory hogging resource program and can be paired with on-demand scanners superantipyware and malwarebytes. These scanners should be run, update and manually (quick) scan weekly or depending on the users choice. http://windows.microsoft.com/en-us/windows/help/internet-explorer/slow-five-tips-to-boost-performance

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#11 rdowning

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Posted 30 July 2012 - 02:17 PM

Microsoft Security Essentials is a lightweight free antivirus program with a high detection rate and real time protection. It is not an intrusive protection software and it updates and runs in the background silently. It is also not a system/memory hogging resource program and can be paired with on-demand scanners superantipyware and malwarebytes. These scanners should be run, update and manually (quick) scan weekly or depending on the users choice. http://windows.microsoft.com/en-us/windows/help/internet-explorer/slow-five-tips-to-boost-performance


Hi jhayz,

Thanks for the advise, I have reset internet explorer and disabled all of the add-on's. Internet Explorer is working great now.

Unfortunately I have paid a subscription for Trend Titanium 2012, so I will be looking at keeping this for the near future. I have however removed the other Trend Micro applications and replaced them with superantivirus and malwarebytes to see how they go.

Thanks again for your help with internet explorer.

Rob

Rob

#12 jhayz

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Posted 02 August 2012 - 01:37 AM

Thanks for coming back. Please make sure not all addons are disabled as IE browser needs certain components to run such as flash player for videos. Disable only the culprits as and if needed, remove them from the system.

Tekken
 





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