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(norton power eraser = blue screen) *[possible farbar fix?]


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#1 author.uk

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Posted 27 July 2012 - 07:39 PM

Hi There, so it turns out I'm a total idiot....

My desktop uses Windows Vista Home Premium 2007 and it was bought complete from this company: music-pc.com - they optimise pcs for music production.

I had a backdoor.tidserv!/kmem (something like that) virus and I used norton 360 to find what the virus was, but then it said it needed a manual fix and i would need norton power eraser for this. I ran it and it found some files.....
I believe one was call PCAudio.dll (can't remember 100% if it was actually a dll file) and it was called a rootkey or rootkit type of file.

I thoughtlessly erased it and restarted my computer. However on restart I found that I blue screen whenever I actually boot properly. NIGHTMARE!
I'm guessing that what I deleted was actually a key registry file for the whole computer or maybe a part of an important driver (?)

I was hoping that this might be ok as norton eraser uses a system restore function, however when I tried system restore booting from the windows installer cd nothing changed; I still blue screen as windows loads.

I then read my documentation that comes with my music-pc (music-pc.com) and it says that I shouldn't boot with the windows cd that they provided as it will "remove all music optimisation, windows updates, hardware drivers and support warranty". DANG
Thankfully they said they will hopefully be able to send me an installation cd for this but I may have to wait a week or so. They have been really friendly but I wonder whether I might need to reformat the whole pc with this solution.....

I was wondering whether I might have a shot at getting back to before all of this trouble if I use a farbar/ combofix solution. It would be very difficult to get my computer back to normal from scratch

I don't care if I have the backdoor virus as long as my computer and music programs work (i work 99% offline, I just want updates now and then).

The backdoor virus seemed to be stopping windows updates which was what I was initially after, though a fix for this as well would be great, I just want my pc working first.

Any help would be very much appreciated.

Here is my computer spec should I need to go and hunt for some hardware drivers now......(though I'm not even sure I would have any hardware drivers, everything i have is in the box so to speak..)

1*Antec P183 Advanced Mid Tower Case (MILL1003A)
1*Antec Truepower TP-550W PSU (MILLQPC480T)
1*Millennium build setup test and config (MILL0000)
1*Asus P5QD Turbo (MILL1017A)
1*Quad core q8400 2.66ghz 4mb (MILL9227C)
1*Scythe Ninja II 12cm Heatpipe Cooler (MILLQPCNINJA)
2*1GIG DDR2 1066 (MILL5103)
2*1GIG DDR2 1066 (MILL5103)
1*Nvidia EN9400GT HTD Silent 512MB (MILL4108)
1*250GB Serial ATA 7200RPM 8MB Cache (MILL3080C)
1*500GB Serial ATA 7200RPM 16MB Cache (MILL3300F)
1*DVD-RW Dual Layer DVD-+R 18x (NECDVDRW16X)
1*WINDOWS VISTA HOME PREMIUM 32BIT (MILL6015VISP)
1*Dual Boot setup (MILL0000A)
1*IK SampleTank II LE & OmniSynth GM OFFER (IKZ003GMOEM)

Thanks again!

tell me if you need me to clarify anything. I know how to run farbar btw and have used it to good effect previously on my laptop. I just wanted to know what you think before I go ruining anymore stuff!

*one last thing my computer boots differently to my laptop, so if i were to use farbar I can't just press f8 to get to the system repair/restore menu....would I press f10 instead, or would i chuck the windows cd in again?

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#2 author.uk

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Posted 30 July 2012 - 08:29 AM

I have just scanned my pc with farbar. Please see attached script>>

Attached Files

  • Attached File  FRST.txt   20.66KB   0 downloads


#3 rotor123

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Posted 31 July 2012 - 11:42 AM

PM From author.uk
I found a fix for my issue. No need to continue with my thread

Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#4 HelpBot

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Posted 02 August 2012 - 04:10 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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Closed by Roger

Edited by rotor123, 02 August 2012 - 10:58 AM.





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