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(norton power eraser = blue screen) *[possible farbar fix?]

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#1 author.uk


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Posted 27 July 2012 - 07:39 PM

Hi There, so it turns out I'm a total idiot....

My desktop uses Windows Vista Home Premium 2007 and it was bought complete from this company: music-pc.com - they optimise pcs for music production.

I had a backdoor.tidserv!/kmem (something like that) virus and I used norton 360 to find what the virus was, but then it said it needed a manual fix and i would need norton power eraser for this. I ran it and it found some files.....
I believe one was call PCAudio.dll (can't remember 100% if it was actually a dll file) and it was called a rootkey or rootkit type of file.

I thoughtlessly erased it and restarted my computer. However on restart I found that I blue screen whenever I actually boot properly. NIGHTMARE!
I'm guessing that what I deleted was actually a key registry file for the whole computer or maybe a part of an important driver (?)

I was hoping that this might be ok as norton eraser uses a system restore function, however when I tried system restore booting from the windows installer cd nothing changed; I still blue screen as windows loads.

I then read my documentation that comes with my music-pc (music-pc.com) and it says that I shouldn't boot with the windows cd that they provided as it will "remove all music optimisation, windows updates, hardware drivers and support warranty". DANG
Thankfully they said they will hopefully be able to send me an installation cd for this but I may have to wait a week or so. They have been really friendly but I wonder whether I might need to reformat the whole pc with this solution.....

I was wondering whether I might have a shot at getting back to before all of this trouble if I use a farbar/ combofix solution. It would be very difficult to get my computer back to normal from scratch

I don't care if I have the backdoor virus as long as my computer and music programs work (i work 99% offline, I just want updates now and then).

The backdoor virus seemed to be stopping windows updates which was what I was initially after, though a fix for this as well would be great, I just want my pc working first.

Any help would be very much appreciated.

Here is my computer spec should I need to go and hunt for some hardware drivers now......(though I'm not even sure I would have any hardware drivers, everything i have is in the box so to speak..)

1*Antec P183 Advanced Mid Tower Case (MILL1003A)
1*Antec Truepower TP-550W PSU (MILLQPC480T)
1*Millennium build setup test and config (MILL0000)
1*Asus P5QD Turbo (MILL1017A)
1*Quad core q8400 2.66ghz 4mb (MILL9227C)
1*Scythe Ninja II 12cm Heatpipe Cooler (MILLQPCNINJA)
2*1GIG DDR2 1066 (MILL5103)
2*1GIG DDR2 1066 (MILL5103)
1*Nvidia EN9400GT HTD Silent 512MB (MILL4108)
1*250GB Serial ATA 7200RPM 8MB Cache (MILL3080C)
1*500GB Serial ATA 7200RPM 16MB Cache (MILL3300F)
1*DVD-RW Dual Layer DVD-+R 18x (NECDVDRW16X)
1*Dual Boot setup (MILL0000A)
1*IK SampleTank II LE & OmniSynth GM OFFER (IKZ003GMOEM)

Thanks again!

tell me if you need me to clarify anything. I know how to run farbar btw and have used it to good effect previously on my laptop. I just wanted to know what you think before I go ruining anymore stuff!

*one last thing my computer boots differently to my laptop, so if i were to use farbar I can't just press f8 to get to the system repair/restore menu....would I press f10 instead, or would i chuck the windows cd in again?

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#2 author.uk

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Posted 30 July 2012 - 08:29 AM

I have just scanned my pc with farbar. Please see attached script>>

Attached Files

  • Attached File  FRST.txt   20.66KB   0 downloads

#3 rotor123


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Posted 31 July 2012 - 11:42 AM

PM From author.uk
I found a fix for my issue. No need to continue with my thread


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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Posted 02 August 2012 - 04:10 AM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Closed by Roger

Edited by rotor123, 02 August 2012 - 10:58 AM.

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