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Please help finish removing rootkit after Kaspersky Rescue 10


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#1 catzilla

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Posted 27 July 2012 - 07:16 PM

Hello.

A little background:
I support a computer for this 89-year old writer, and have been doing so for free for the past 7 years or so.
Recently, he caught a rootkit. Symptoms: thousands of connections to questionable sites, general slowness of system (this is a 2009-ish dual core Dell PC).

I tried my best to remove the infection, but I can't seem to overcome the final hurdles: I cannot enable windows firewall, and there are probably other things I missed.

What I have already done:
* Used a Kaspersky Rescue 10 CD to clean up his system - that seems to have taken care of the rootkit itself.
* Ran 'sfc /scannow' to repair system files
* Updated Microsoft Security Essentials.
* Followed these instructions to try and get Windows Firewall up - unsuccessfully.

Issues:
* Unable to start Windows Firewall: "Windows could not start the Windows Firewall on Local Computer. [...] service-specific error code 5."
* Probably more I haven't yet noticed.

I am unable post a GMER log because it crashed: "GMER stopped working".

I wanted to run ComboFix, but quit it before it could start due to the warning message "do not run unless instructed".


Thank you in advance for your help.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Levinovsky at 20:01:33 on 2012-07-27
Microsoft Windows 7 Ultimate 6.1.7601.1.1251.7.1033.18.1917.897 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TeamViewer\Version7\TeamViewer_Service.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\TeamViewer\Version7\TeamViewer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\TeamViewer\Version7\tv_w32.exe
C:\Windows\Explorer.EXE
C:\Program Files\Vimicro Corporation\VMUVC\VMonitor.exe
C:\Program Files\Brownie\BrStsWnd.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Windows\system32\mmc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Conime] %windir%\system32\conime.exe
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
mRun: [VMonitorVMUVC] "c:\program files\vimicro corporation\vmuvc\VMonitor.exe" VMUVC
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Экспорт в Microsoft Excel - c:\progra~1\mif5ba~1\office11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office11\REFIEBAR.DLL
LSP: mswsock.dll
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{141B2A2B-1084-4AEE-BE73-14B76D50A2EF} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{EA25159F-8A57-4471-AFDE-8BE79EDE6DE6} : DhcpNameServer = 192.168.1.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\levinovsky\appdata\roaming\mozilla\firefox\profiles\amucbkbw.default\
FF - prefs.js: browser.search.selectedEngine - Rambler
FF - prefs.js: browser.startup.homepage - hxxp://yahoo.com
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_268.dll
.
============= SERVICES / DRIVERS ===============
.
R0 51076399;51076399;c:\windows\system32\drivers\51076399.sys [2012-7-25 133208]
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064]
R1 MpKsl485976c9;MpKsl485976c9;c:\programdata\microsoft\microsoft antimalware\definition updates\{8c2f957c-7cab-400b-86f4-fa7df079c3b0}\MpKsl485976c9.sys [2012-7-27 29904]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\ekdiscovery.exe [2009-8-5 284016]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-7-25 655944]
R2 SftService;SoftThinks Agent Service;c:\program files\dell datasafe local backup\SftService.exe [2009-12-4 656624]
R2 TeamViewer7;TeamViewer 7;c:\program files\teamviewer\version7\TeamViewer_Service.exe [2012-7-27 2673064]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-7-25 22344]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-12-19 249888]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-7-22 250056]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-5 113120]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-3-20 74112]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2012-3-26 214952]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-5-23 15872]
S3 RTL85n86;Realtek 8180/8185 Extensible 802.11 Wireless Device Driver;c:\windows\system32\drivers\RTL85n86.sys [2008-2-15 361472]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-5-23 52224]
S3 VMUVC;Vimicro Camera Service VMUVC;c:\windows\system32\drivers\VMUVC.sys [2010-7-17 250240]
S3 vvftUVC;Vimicro Camera Filter Service VMUVC;c:\windows\system32\drivers\vvftUVC.sys [2010-7-17 476160]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-24 1343400]
.
=============== Created Last 30 ================
.
2012-07-28 00:00:20 -------- d-s---w- C:\ComboFix
2012-07-27 23:59:48 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8c2f957c-7cab-400b-86f4-fa7df079c3b0}\MpKsl485976c9.sys
2012-07-27 23:45:40 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8c2f957c-7cab-400b-86f4-fa7df079c3b0}\offreg.dll
2012-07-27 23:19:10 713784 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{dda5d666-31a0-4f08-ac09-b3329e8a067e}\gapaengine.dll
2012-07-27 23:19:09 -------- d-----w- C:\04407ab0e58f4a368f57d05137
2012-07-27 23:18:53 6891424 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8c2f957c-7cab-400b-86f4-fa7df079c3b0}\mpengine.dll
2012-07-27 01:38:34 6891424 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2012-07-26 00:26:58 -------- d-----w- c:\programdata\Kaspersky Lab
2012-07-26 00:25:57 133208 ----a-w- c:\windows\system32\drivers\51076399.sys
2012-07-26 00:25:08 -------- d-----w- c:\program files\Microsoft Security Client
2012-07-26 00:13:50 -------- d-----w- c:\windows\Panther
2012-07-26 00:11:39 -------- d-----w- c:\users\levinovsky\appdata\roaming\Malwarebytes
2012-07-26 00:11:25 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-26 00:11:25 -------- d-----w- c:\programdata\Malwarebytes
2012-07-26 00:11:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-23 01:50:36 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-10 14:50:29 -------- d-sh--w- c:\windows\system32\%APPDATA%
2012-07-10 03:06:43 -------- d-----w- c:\programdata\F4D55F3B015BEE9C0AB633B4B4EB238B
.
==================== Find3M ====================
.
2012-07-27 01:56:12 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-02 22:12:32 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12:13 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 19:19:42 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 19:12:20 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-05-17 22:45:37 1800192 ----a-w- c:\windows\system32\jscript9.dll
2012-05-17 22:35:47 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-05-17 22:35:39 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-05-17 22:29:45 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-05-17 22:24:45 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-05-15 01:05:38 2343936 ----a-w- c:\windows\system32\win32k.sys
2012-05-01 04:44:12 164352 ----a-w- c:\windows\system32\profsvc.dll
.
============= FINISH: 20:02:15,77 ===============

Attached Files


Edited by catzilla, 27 July 2012 - 07:17 PM.


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#2 D-FRED-BROWN

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Posted 01 August 2012 - 01:52 PM

Hello and welcome to Bleeping Computer!

I am D-FRED-BROWN and I will be helping you. :)


Please print or save this topic. It will make it easier for you to follow the instructions and complete all of the necessary steps.


----------Step 1----------------
I know you've already run TDSSKiller before, but please run it one more time so we have an up-to-date idea of what may be remaining on the computer.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Skip is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: Do not choose Cure or Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

----------Step 2----------------
Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.


----------Step 3----------------
Please download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------Step 4----------------
In your next reply, please include the following:
  • TDSSKiller's logfile
  • ComboFix's report (C:\ComboFix.txt)
  • Security Check checkup.txt
After that, please let me know: How is your computer running now? Do you have any questions or concerns you'd like me to address? Don't hesitate to ask. :)

Edited by D-FRED-BROWN, 01 August 2012 - 02:00 PM.

Proud graduate of SpywareInfo Bootcamp
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#3 catzilla

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Posted 01 August 2012 - 02:29 PM

Logs attached, thanks!

The computer seems to be running properly after ComboFix, and Windows Firewall seems to works fine.

Attached Files


Edited by catzilla, 01 August 2012 - 02:38 PM.


#4 D-FRED-BROWN

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Posted 01 August 2012 - 02:36 PM

Please do the following:

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

KILLALL::

File::
c:\windows\system32\DRIVERS\51076399.sys

Driver::
51076399

Folder::
c:\programdata\F4D55F3B015BEE9C0AB633B4B4EB238B

Reboot::


Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I shall require in your next reply.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Please include the newly-created C:\ComboFix.txt in your next reply, and let me know how things are running now ;)
Proud graduate of SpywareInfo Bootcamp
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I volunteer my free time to help you. Please consider making a donation so I can continue helping people like you.
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#5 catzilla

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Posted 01 August 2012 - 04:38 PM

Thanks, new log attached, no changes in system behavior noted.

Attached Files


Edited by catzilla, 01 August 2012 - 04:39 PM.


#6 D-FRED-BROWN

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Posted 01 August 2012 - 08:39 PM

Looking good. We're nearly in the clear.

Please run this online scan to see if there's any traces left that we may have missed:

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan.
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats is Unchecked and the option Scan unwanted applications is checked
  • Click Scan
    Wait for the scan to finish
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic

Proud graduate of SpywareInfo Bootcamp
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#7 catzilla

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Posted 01 August 2012 - 09:53 PM

Strange, no log generated. But it found nothing.

#8 D-FRED-BROWN

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Posted 01 August 2012 - 11:32 PM

If ESET didn't catch anything, I'd say your computer appears to be clean. :thumbup2:


Now that your system is clean, let's update some of your programs before we move on to the next step. Program updates are a crucial measure to ensure your computer is safer from malware.

----------Step 1----------------
Java is out of date and older versions contain vulnerabilities. Please update to the newest version.

Download the newest version from here http://www.oracle.com/technetwork/java/javase/downloads/index.html.

It's important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to Start > Control Panel and open Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment).
They will have this icon next to them: Posted Image
Select each in turn and click Remove.

Once old versions are gone, please install the newest version.


----------Step 2----------------
You're using an old version of Adobe Acrobat Reader, this can leave your PC open to vulnerabilities, you can update it here (uninstall version 7.0 first):
Adobe Reader X

Note: I suggest you uncheck an optional, third-party download (eg. McAfee Security Scan Plus).

After successfully installing Adobe Reader X, see this article on how to make this program more secure: Adobe Reader X secures itself by playing in the sandbox.


----------Step 3----------------
Please let me know how the updates go, as failed updates may indicate additional malware.
Proud graduate of SpywareInfo Bootcamp
Follow me on Twitter! @dfredbrown
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I volunteer my free time to help you. Please consider making a donation so I can continue helping people like you.
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#9 catzilla

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Posted 02 August 2012 - 07:09 PM

I uninstalled and installed the new version of Adobe Reader, but I opted to completely uninstall Java as it looks like the malware got onto the computer through Java. I also disabled Internet Explorer through Windows Features.


Thank you so much for your help! Have a beer or two on me.

#10 D-FRED-BROWN

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Posted 02 August 2012 - 07:22 PM

Glad to hear the updates went well.

I'll now provide you with some suggestions for security software.


First,
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

-------------

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future. :)

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.


It is really dangerous to go online without an antivirus. Without one, you are extremely likely to get infected and the consequences could be even worse next time. All of the following are excellent free antiviruses. Be sure to only install one.

avast!.
AntiVir
AVG

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features if you don't have the resident part of another anti-spyware program running.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for real-time protection against spyware and hijackers may be found here.

Please, consider maintaining a firewall with HIPS (Host Intrusion Prevention Systems). Firewalls are extremely important and are the first part of your computer's defense. HIPS stops malware by monitoring its behavior and it's very important, too.
A firewall is a software program or piece of hardware that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet.
If you are using the Windows Firewall please note that it doesn't monitor or block outbound traffic and is therefore less effective than other free alternatives.

These firewalls are good and do have free versions available A tutorial on understanding and using firewalls may be found here.


If you use Internet Explorer, it is a good idea to use IE-Spyad for ZonedOut which provides protections against malicious websites. (Requires 2 downloads)

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster and IE-Spyad can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:

http://www.spywarewarrior.com/rogue_anti-spyware.htm

A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please consider using an alternate browser. Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScripts, can make it even more secure. Opera is another good option.
If you are interested, Firefox may be downloaded from here
Opera is available here: http://www.opera.com/download/

For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help. :)
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#11 D-FRED-BROWN

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Posted 05 August 2012 - 03:42 PM

(bump)

Are you still with me? If your problems still persist, let me know and we'll go about fixing them. :wink:
If not, please let me know so I can close this topic.

-DFB
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#12 catzilla

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Posted 07 August 2012 - 06:00 AM

Sorry, I stopped watching the topic. You can close it now, and thanks for the final recommendations!

#13 D-FRED-BROWN

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Posted 07 August 2012 - 09:54 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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