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Helpdesk tools?


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3 replies to this topic

#1 ancienttyrael

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Posted 27 July 2012 - 12:10 PM

oh wow its been a while since i been here. Well im finally climbing the ranks of techs and so far im stuck at Remote support. As im diving through my career while attending school i thought of some ideas, i noticed that the new version of Malwarebytes updated their licensing so now commercial techs require to pay yearly. Now while im all forward to pay for that as its a great tool, i wonder does anyone else have suggestions on helpdesk deployment?.

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#2 kevin.holmes

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Posted 27 July 2012 - 12:31 PM

Malwarebytes should have a free version you are able to download. If you google malwarebytes it should be the first result to download. As of deployment options for the software I am not sure. There are plenty of different helpdesk tools that do the same thing as malwarebytes such as "Combofix" or trend micro housecall which are both free.

#3 ancienttyrael

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Posted 27 July 2012 - 12:41 PM

Malwarebytes should have a free version you are able to download. If you google malwarebytes it should be the first result to download. As of deployment options for the software I am not sure. There are plenty of different helpdesk tools that do the same thing as malwarebytes such as "Combofix" or trend micro housecall which are both free.

I would argue on Combofix as it kicks you off the computer and being only remotely connected to a computer, combofix is like dead last in my last resort tools. Im a tech working at a company and unfortunately we gotta used licensed tools. My teamviewer and logmein is paid for, but tools wise Malwarebytes is a discrepancy.

#4 noknojon

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Posted 27 July 2012 - 06:15 PM

There are plenty of different helpdesk tools that do the same thing as malwarebytes such as "Combofix" or trend micro housecall which are both free.

NOTE:- This quote is quite Wrong -
A link to Malwarebytes Free, and this is the only part of the offered advice I ask anyone else to use.
ComboFix is Nothing like Malwarebytes Anti-Malware program, and can cause major damage if not supervised by a fully trained professional !!!

As a Paid Tech Support person, Malwarebytes asks you to buy a license as you charge for your services and it is then part of your toolkit.
You can always leave a copy of the Free Version on your Home Clients computers for personal use after you finish your work, but a company requires a license.

This is how I was introduced to MBAM many years ago in their early days (by a Paid Tech Support Worker) and I joined their help forum shortly after that.
The Tech and Company versions have been available for some time with details listed below >>>
Details for Corporate License and full Corporate Support

Thank You -
EDIT - Re License for Malwarebytes Techs and Commercial use -
The MBAM EULA is listed at %programfiles%\Malwarebytes' Anti-Malware\license.txt or
%programfiles(x86)\Malwarebytes' Anti-Malware\license.txt. and in "abbrievated version" contains these lines >>
10. You may not use the Software as part of any computer repair, help desk or troubleshooting service,> Gives further conditions
11. You may not use the Software for any commercial purpose. >> Gives further conditions.

Edited by noknojon, 27 July 2012 - 08:38 PM.





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