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Unwanted Restarts


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4 replies to this topic

#1 fscali

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Posted 27 July 2012 - 05:14 AM

Hello. I am here at the recomendation of the spybot forums. I had possible infections that were causing BSODs and restarts. We went through many proceedures including running a few combofix scripts. They say I am clean but I still have restarts occuring so they sent me here.

Restart description:it is just like someone pulled the power cord, the screen goes black, the fans and disk stop spinning, all power indicator lights go out, and then a half second later the boot process starts.

I can make this occur on demand: it happens when I try to switch to the "Space" theme screen saver, when I try to scroll down the Dell PC Check utility application page, when I run the Dell hardware diagnostics, when I sync my iPhone using iTunes. I'm sure there are other times when this happens but these are the ones I am aware of currently.
I have a Dell Dimension PC running XP sp3.

Thanks in advance for your assistance.

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#2 dev00790

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Posted 08 August 2012 - 08:06 AM

Hello,

I will be helping you with your problems. Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do NOT run, install or uninstall any programs, unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

----------------------------------------------

:step1:

Please provide the link for the topic where you were helped on the spybot forums

Regards, dev00790

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#3 fscali

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Posted 21 August 2012 - 06:03 AM

dev00790- sorry for the delayed response, I have been out of town.
here is the link you requested: spybot forum thread
thank you
fscali

additional new info: when I boot in the diagnostic partition and attempt to run Dell's tests, the machine has the restart issue prior to completion of the complete series of tests. as these tests take well over an hour to run, I have not been sitting at the screen to note what test is being performed at the exact time of the restart. not sure if the boot partition has its own set of drivers or if it somehow uses the drivers in the main partition.

Edited by fscali, 21 August 2012 - 06:10 AM.


#4 dev00790

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Posted 21 August 2012 - 07:08 AM

Hi

Due to the below, I'll be refering you to the internal hardware subforum.

Not a Malware Issue
Your problem does not appear to be "malware" related. The Malware Removal forum deals with removing malware.
Since I am not train to deal with hardware problem and had run out of idea, I am sorry but I had no choice, I have to forward you to other expert. Sorry for wasting a lot of your valuable time.

Link

Please read the pinned topics in the internal hardware subforum here, then make a new post there.
Make sure you post a link to this topic.
Good luck :thumbup2:

Regards, dev00790

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Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 fscali

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Posted 22 August 2012 - 03:50 AM

Will do. Thank you.




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