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Firefox crashing when right-clicking images


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13 replies to this topic

#1 Claytronic

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Posted 26 July 2012 - 09:25 AM

Exactly what it says on the tin.
This is beginning to get quite annoying. It started recently (maybe a week or two ago?) and it's fairly simple. Firefox works fine as-is but the second I right-click on an image, it crashes.
I don't even get a pop-up window asking me if I want to save the image, it just crashes.
I cleared my download history and my cache and it's still persisting.

I believe I have the latest Firefox version.

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#2 narenxp

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Posted 26 July 2012 - 09:30 AM

Try to reinstall firefox and see if it works

#3 Claytronic

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Posted 26 July 2012 - 09:31 AM

Try to reinstall firefox and see if it works

Will I have to re-download all of my add-ons?

#4 narenxp

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Posted 26 July 2012 - 09:35 AM

Yes,lets try the uninstall stuff later

Press Windows+R key and type

eventvwr and click ok

Expand Windows logs>>>Application

Check for any Application hang errors related to Firefox.If you find one post the details here

#5 Claytronic

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Posted 26 July 2012 - 09:40 AM

Yes,lets try the uninstall stuff later

Press Windows+R key and type

eventvwr and click ok

Expand Windows logs>>>Application

Check for any Application hang errors related to Firefox.If you find one post the details here

Nope, no application hangs

#6 narenxp

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Posted 26 July 2012 - 09:43 AM

Can you Filter them and see if you have any Application Errors? When did this actually start?

#7 Claytronic

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Posted 26 July 2012 - 09:53 AM

Can you Filter them and see if you have any Application Errors? When did this actually start?

I found some this time
The ones I see are the following:
Error: Application Error
Error: Application Hang (MSN, AIM, Firefox)
Error: Brother BrLog
Error: CAPI2
Error: SideBySide

I think it started a couple weeks ago.

Edited by Claytronic, 26 July 2012 - 09:53 AM.


#8 narenxp

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Posted 26 July 2012 - 09:54 AM

Error: Application Hang (MSN, AIM, Firefox)


Can you double click on them and post the exact error message

#9 Claytronic

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Posted 26 July 2012 - 09:59 AM

Error: Application Hang (MSN, AIM, Firefox)


Can you double click on them and post the exact error message

The program firefox.exe version 14.0.0.4558 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 17e8
Start Time: 01cd556037713d3c
Termination Time: 50
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: 2bdbf561-c157-11e1-b84e-0026228e5def


The program firefox.exe version 14.0.0.4539 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: aa0
Start Time: 01cd48213afecd85
Termination Time: 40
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: 1d4df3ee-b4a1-11e1-be4e-0026228e5def

#10 narenxp

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Posted 26 July 2012 - 10:04 AM

That doesnt give us any details.

Disable firefox plugins one by one and see if which one causes crash on right click

http://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

#11 Claytronic

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Posted 26 July 2012 - 10:29 AM

That doesnt give us any details.

Disable firefox plugins one by one and see if which one causes crash on right click

http://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

Just disabled em one-by-one, testing after each one and then did it again while enabling, one by one.
It doesn't seem to be crashing anymore, it's very strange.

#12 narenxp

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Posted 26 July 2012 - 10:45 AM

If it reoccurs after sometime,try to reinstall firefox

good luck

#13 Claytronic

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Posted 26 July 2012 - 10:46 AM

If it reoccurs after sometime,try to reinstall firefox

good luck

Hah, speak of the devil, it just did it.
I suppose I'll have to reinstall.

#14 narenxp

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Posted 26 July 2012 - 10:49 AM

I think that should be a best option.




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