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Reoccurring bsod


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5 replies to this topic

#1 fuse01

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Posted 26 July 2012 - 07:28 AM

Hi i keep randomly getting a BSOD i had 3 so far in the space of 2 days can you help me diagnose the cause. I never posted about BSOD before so pls let me know if you need more info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: 9F2CDC47
BCP2: 00000001
BCP3: 833AD93E
BCP4: 00000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

ive attached a rar containing the xml file and three dumps thnx in advance for any and all responses

Edited by fuse01, 26 July 2012 - 07:49 AM.


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#2 kevin.holmes

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Posted 26 July 2012 - 07:33 AM

Did you install any new hardware lately? If not make sure all of your device drivers are up to date.

#3 fuse01

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Posted 26 July 2012 - 07:39 AM

ive not installed and new hardware lately although i have installed new software here's more info

Also ive had this other problem for while now where every time i shutdown windows and try to restart, my pc wont start unless i leave it for 10/15min if i try before then then it makes it as far as the bios check screen but no white writing appears and it gets stuck there, not sure if this could be a contributing factor, or what the cause is either

==================================================
Dump File : 072612-38781-01.dmp
Crash Time : 26/07/2012 13:10:38
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x9f2cdc47
Parameter 2 : 0x00000001
Parameter 3 : 0x833ad93e
Parameter 4 : 0x00000001
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+8e3bf
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+8e3bf
Stack Address 1 : ntkrnlpa.exe+41468
Stack Address 2 : ntkrnlpa.exe+19e93e
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072612-38781-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 160,528
==================================================

==================================================
Dump File : 072612-48828-01.dmp
Crash Time : 26/07/2012 00:10:55
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x0903cbe4
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+8e3bf
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+8e3bf
Stack Address 1 : ntkrnlpa.exe+41468
Stack Address 2 : ntkrnlpa.exe+a76d9
Stack Address 3 : ntkrnlpa.exe+90f04
Computer Name :
Full Path : C:\Windows\Minidump\072612-48828-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 155,032
==================================================

==================================================
Dump File : 072512-50310-01.dmp
Crash Time : 25/07/2012 20:27:24
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x832f3bf6
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a56c4
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4165b
Stack Address 1 : ntkrnlpa.exe+ecbf6
Stack Address 2 : ntkrnlpa.exe+a465e
Stack Address 3 : ntkrnlpa.exe+9b1b2
Computer Name :
Full Path : C:\Windows\Minidump\072512-50310-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 160,872
==================================================

Edited by fuse01, 26 July 2012 - 07:46 AM.


#4 Artrooks

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Posted 26 July 2012 - 09:57 AM

Hi fuse01,

To get some additional information about your system:


1.) What is your computer make and model number?


2.) To help us get a better look at your computer hardware, please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

The below is for those who cannot get online:

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.


3.) It would make sense to start by testing your computer memory.

Please go to Memtest86+ and download the "precompiled Iso" file here.
  • Unzip the file and burn the iso file to CD. (See how to:)
  • Make sure your computer is set to boot from CD/DVD drive first. (See how to:)
  • Boot the computer with Memtest86+ CD.
  • The program will auto start. Allow it to run 12-24 hours for moderate-maximum confidence or until it registers any errors.
  • The test can be stopped as soon as an error is reported (in red). Press the ESC key to reboot.
  • To isolate the problem module should you have more than one memory chip, test each chip, one at a time, in the slot closest to the CPU. Take precautions to avoid static electricity when handling sensative electronic components.
  • If a memory chip tests bad, then retest that chip in a different memory slot.
  • Remember, any errors can mean a bad memory stick or bad memory slot on the motherboard.
Alternatively, Memtest86+ can easily be installed and run from a floppy disk or USB Flash drive.
Let us know the results.

Regards,
Brooks



 


#5 fuse01

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Posted 26 July 2012 - 10:11 AM

My pc is a custom build
http://speccy.piriform.com/results/KsqgRl6MgDO8aq2ukzhPAjB

ill come back to you when ive completed the memory tests

Edited by fuse01, 26 July 2012 - 10:15 AM.


#6 Artrooks

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Posted 26 July 2012 - 11:05 AM

Hello,

Yes, because you are posting the Speccy online, you don't have to worry about the Windows key being present.

Testing the memory, while time consuming (12-24 hours with no errors), is a good place to start as bad memory can be implicated in almost any BSOD. Two of your three BSODs reference memory as a possible cause.

From a performance stand point, the minimal amount of free space on the system drive should be no less than 15%. Many advocate 25% or more. You may be able to gain a little more space by running Temporary file Cleaner (TFC), deleting any software not used, or by off loading music, video, pictures to a different media.

Partition 1
Partition ID: Disk #1, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 9CF904F9
Size: 37.2GB
Used Space: 30.2GB (82%)
Free Space: 7.00GB (18%)

It looks as if your larger Seagate hard drive is full.

Awaiting the memory test results.

Regards,
Brooks



 





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