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Sporadic Facebook time out problem


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32 replies to this topic

#1 Makura

Makura

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Posted 25 July 2012 - 07:36 PM

Hi,
My computer has been having an issue lately of running every website perfectly...except facebook. Some days i'll go to facebook and it will work perfectly. A few hours later, I cant even get the log in screen to show up. An hour after that I can log in but not go to any applications on it. It usually shows its thinking for several minutes before finally timing out. I've run ccleaner(not registry cleaner) and i've reset the dns settings. So i'd appreciate it if you guys could help me out with this. Thanks.

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#2 noknojon

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Posted 25 July 2012 - 07:53 PM

Hello -
I was just having a very quick look at your session with Gringo, and I hope that all is OK now -

You could list the Make and Model of computer and post a snapshot with Speccy as this may give us a bit more to look at -
Publish a Snapshot using Speccy =<<Follow These Directions

Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory (Desktop) the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thank You -



#3 Makura

Makura
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Posted 25 July 2012 - 08:22 PM

http://speccy.piriform.com/results/pO4MiyE5KH5CqC8fb6xuuHe

MiniToolBox by Farbar Version: 23-07-2012
Ran by Natalie (administrator) on 25-07-2012 at 21:17:34
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Broadcom WLAN Adapter = Wireless Network Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set subinterface interface=?$ subinterface=ethernet_9 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Natalie-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 9C-B7-0D-B5-62-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 9C-B7-0D-9B-0C-3A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom WLAN Adapter
Physical Address. . . . . . . . . : 9C-B7-0D-B5-62-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E8-40-F2-5E-DD-36
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::81e8:8f26:cc4:86b2%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.5.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 25, 2012 7:58:38 PM
Lease Expires . . . . . . . . . . : Thursday, July 26, 2012 7:58:38 PM
Default Gateway . . . . . . . . . : 192.168.5.1
DHCP Server . . . . . . . . . . . : 192.168.5.1
DHCPv6 IAID . . . . . . . . . . . : 283167566
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-DB-07-66-E8-40-F2-5E-DD-36
DNS Servers . . . . . . . . . . . : 137.118.1.29
137.118.1.32
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5022411B-8E2C-4080-A40B-C9ED656D2EDD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3cfb:2ca:bac6:8e70(Preferred)
Link-local IPv6 Address . . . . . : fe80::3cfb:2ca:bac6:8e70%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{3FE67309-9271-4647-807A-771733C1E3D9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{893444D4-F004-4788-A08E-5347587E6B22}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{50DA09CC-E4B8-4FF5-ABC0-C0DFC6E2C7FC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ns2.neonova.net
Address: 137.118.1.29

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 74.125.228.70
74.125.228.71
74.125.228.72
74.125.228.73
74.125.228.78
74.125.228.64
74.125.228.65
74.125.228.66
74.125.228.67
74.125.228.68
74.125.228.69


Pinging google.com [74.125.228.65] with 32 bytes of data:
Reply from 74.125.228.65: bytes=32 time=37ms TTL=52
Reply from 74.125.228.65: bytes=32 time=41ms TTL=52

Ping statistics for 74.125.228.65:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 41ms, Average = 39ms
Server: ns2.neonova.net
Address: 137.118.1.29

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=105ms TTL=48
Reply from 98.139.183.24: bytes=32 time=137ms TTL=48

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 105ms, Maximum = 137ms, Average = 121ms
Server: ns2.neonova.net
Address: 137.118.1.29

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
18...9c b7 0d b5 62 34 ......Microsoft Virtual WiFi Miniport Adapter
17...9c b7 0d 9b 0c 3a ......Bluetooth Device (Personal Area Network)
14...9c b7 0d b5 62 34 ......Broadcom WLAN Adapter
13...e8 40 f2 5e dd 36 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
12...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.5.1 192.168.5.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.5.0 255.255.255.0 On-link 192.168.5.2 276
192.168.5.2 255.255.255.255 On-link 192.168.5.2 276
192.168.5.255 255.255.255.255 On-link 192.168.5.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.5.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.5.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:953c:3cfb:2ca:bac6:8e70/128
On-link
13 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::3cfb:2ca:bac6:8e70/128
On-link
13 276 fe80::81e8:8f26:cc4:86b2/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
13 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2012 07:53:00 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16447 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: d04

Start Time: 01cd68dc3d4b81bd

Termination Time: 56

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (07/21/2012 02:08:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x185c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/21/2012 02:05:52 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16447 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 48c

Start Time: 01cd67042d7f092c

Termination Time: 25

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (07/21/2012 01:46:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0xec4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/20/2012 01:50:18 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16447 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ef0

Start Time: 01cd6638868bb93a

Termination Time: 32

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (07/16/2012 11:04:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: pdfcie.dll, version: 4.0.65.2001, time stamp: 0x2a425e19
Exception code: 0xc000041d
Fault offset: 0x000b76cd
Faulting process id: 0x1464
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/16/2012 11:04:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: pdfcie.dll, version: 4.0.65.2001, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00003c9e
Faulting process id: 0x1464
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/16/2012 11:04:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: pdfcie.dll, version: 4.0.65.2001, time stamp: 0x2a425e19
Exception code: 0xc000041d
Fault offset: 0x000b76cd
Faulting process id: 0x1218
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/16/2012 11:04:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: pdfcie.dll, version: 4.0.65.2001, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00003c9e
Faulting process id: 0x1218
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (07/16/2012 11:03:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: pdfcie.dll, version: 4.0.65.2001, time stamp: 0x2a425e19
Exception code: 0xc000041d
Fault offset: 0x000b76cd
Faulting process id: 0xf34
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3


System errors:
=============
Error: (07/24/2012 02:48:56 AM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)

Error: (07/16/2012 07:35:52 PM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)

Error: (07/16/2012 07:07:23 PM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)

Error: (07/15/2012 01:06:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:45:02 AM on ?7/?15/?2012 was unexpected.

Error: (07/14/2012 10:57:02 PM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)

Error: (07/13/2012 09:41:28 PM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)

Error: (07/11/2012 01:05:53 AM) (Source: DCOM) (User: )
Description: {51FA2736-5DEE-11D4-98E8-006008BF430C}

Error: (07/09/2012 06:45:54 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (07/09/2012 04:18:41 AM) (Source: DCOM) (User: )
Description: {51FA2736-5DEE-11D4-98E8-006008BF430C}

Error: (07/07/2012 06:25:32 PM) (Source: DCOM) (User: Melissa-HP)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Melissa-HPMelissaS-1-5-21-1369872111-3065816944-4103614692-1001LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (07/23/2012 07:53:00 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16447d0401cd68dc3d4b81bd56C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (07/21/2012 02:08:08 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53ntdll.dll6.1.7601.177254ec49b8fc0000374000ce6c3185c01cd67041f75f8daC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWOW64\ntdll.dll70c62ca6-d2fa-11e1-b30d-9cb70d9b0c3a

Error: (07/21/2012 02:05:52 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1644748c01cd67042d7f092c25C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (07/21/2012 01:46:28 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53ntdll.dll6.1.7601.177254ec49b8fc0000374000ce6c3ec401cd667ceb8784aeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWOW64\ntdll.dll69fb11bd-d2f7-11e1-b30d-9cb70d9b0c3a

Error: (07/20/2012 01:50:18 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16447ef001cd6638868bb93a32C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (07/16/2012 11:04:55 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53pdfcie.dll4.0.65.20012a425e19c000041d000b76cd146401cd63c838d0cd31C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\PROGRA~2\PDFCOM~1\pdfcie.dll2ed2c111-cfbc-11e1-90ca-9cb70d9b0c3a

Error: (07/16/2012 11:04:53 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53pdfcie.dll4.0.65.20012a425e19c000000500003c9e146401cd63c838d0cd31C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\PROGRA~2\PDFCOM~1\pdfcie.dll2ddd9355-cfbc-11e1-90ca-9cb70d9b0c3a

Error: (07/16/2012 11:04:32 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53pdfcie.dll4.0.65.20012a425e19c000041d000b76cd121801cd63c8ae49dc04C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\PROGRA~2\PDFCOM~1\pdfcie.dll21678350-cfbc-11e1-90ca-9cb70d9b0c3a

Error: (07/16/2012 11:04:30 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53pdfcie.dll4.0.65.20012a425e19c000000500003c9e121801cd63c8ae49dc04C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\PROGRA~2\PDFCOM~1\pdfcie.dll203c9380-cfbc-11e1-90ca-9cb70d9b0c3a

Error: (07/16/2012 11:03:01 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164474fc9cd53pdfcie.dll4.0.65.20012a425e19c000041d000b76cdf3401cd63a2ddb64c41C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\PROGRA~2\PDFCOM~1\pdfcie.dlleae5c5df-cfbb-11e1-90ca-9cb70d9b0c3a


=========================== Installed Programs ============================

Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Aeria Ignite (Version: 1.7.1238)
Akamai NetSession Interface
AMD APP SDK Runtime (Version: 2.5.732.1)
AMD Catalyst Install Manager (Version: 3.0.842.0)
AMD Media Foundation Decoders (Version: 1.0.60914.1136)
AMD Steady Video Plug-In (Version: 1.00.0000)
AMD VISION Engine Control Center (Version: 2011.0908.1355.23115)
Bejeweled 3 (Version: 2.2.0.97)
Bing Bar (Version: 7.0.826.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bluetooth by hp (Version: 6.3.0.8200)
Bubble Wrap (Version: 1.0.0.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0908.1355.23115)
Catalyst Control Center InstallProxy (Version: 2011.0908.1355.23115)
Catalyst Control Center Localization All (Version: 2011.0908.1355.23115)
ccc-utility64 (Version: 2011.0908.1355.23115)
CCC Help Chinese Standard (Version: 2011.0908.1354.23115)
CCC Help Chinese Traditional (Version: 2011.0908.1354.23115)
CCC Help Czech (Version: 2011.0908.1354.23115)
CCC Help Danish (Version: 2011.0908.1354.23115)
CCC Help Dutch (Version: 2011.0908.1354.23115)
CCC Help English (Version: 2011.0908.1354.23115)
CCC Help Finnish (Version: 2011.0908.1354.23115)
CCC Help French (Version: 2011.0908.1354.23115)
CCC Help German (Version: 2011.0908.1354.23115)
CCC Help Greek (Version: 2011.0908.1354.23115)
CCC Help Hungarian (Version: 2011.0908.1354.23115)
CCC Help Italian (Version: 2011.0908.1354.23115)
CCC Help Japanese (Version: 2011.0908.1354.23115)
CCC Help Korean (Version: 2011.0908.1354.23115)
CCC Help Norwegian (Version: 2011.0908.1354.23115)
CCC Help Polish (Version: 2011.0908.1354.23115)
CCC Help Portuguese (Version: 2011.0908.1354.23115)
CCC Help Russian (Version: 2011.0908.1354.23115)
CCC Help Spanish (Version: 2011.0908.1354.23115)
CCC Help Swedish (Version: 2011.0908.1354.23115)
CCC Help Thai (Version: 2011.0908.1354.23115)
CCC Help Turkish (Version: 2011.0908.1354.23115)
CCleaner (Version: 3.20)
Chuzzle Deluxe (Version: 2.2.0.95)
Cradle of Rome 2 (Version: 2.2.0.98)
D3DX10 (Version: 15.4.2368.0902)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Dora's World Adventure (Version: 2.2.0.95)
Eden Eternal
Facebook (Version: 1.1.0004)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Final Drive Fury (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP Application Assistant (Version: 1.0.393.3870)
HP Auto (Version: 1.0.12935.3667)
HP Calendar (Version: 5.1.4245.23508)
HP Client Services (Version: 1.1.12938.3539)
HP Clock (Version: 5.1.4244.16367)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Games (Version: 1.0.2.5)
HP LinkUp (Version: 2.01.029)
HP Magic Canvas (Version: 5.1.15.0)
HP Magic Canvas Tutorials (Version: 5.0.0.3)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Notes (Version: 5.1.4274.30382)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 11.14.0001)
HP RSS (Version: 5.1.4301.21494)
HP Setup (Version: 9.0.15130.3904)
HP Setup Manager (Version: 1.2.15145.3905)
HP Support Assistant (Version: 6.1.12.1)
HP Support Information (Version: 11.00.0001)
HP TouchSmart RecipeBox (Version: 3.0.3830.27730)
HP Update (Version: 5.003.001.001)
HP Vision Hardware Diagnostics (Version: 2.12.1.0)
HP Weather (Version: 5.1.4295.16450)
IMAGINE (Version: 1.408)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 2.0.3)
LabelPrint (Version: 2.5.4507)
Letters from Nowhere 2 (Version: 2.2.0.97)
LG USB Modem driver
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
Mesh Runtime (Version: 15.4.5722.2)
Metric Converter (Version: 1.0.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Internet Security (Version: 19.7.1.5)
Norton Online Backup (Version: 2.1.17869)
opensource (Version: 1.0.14960.3876)
Pando Media Booster (Version: 2.6.0.7)
PDF Complete Special Edition (Version: 4.0.65)
Penguins! (Version: 2.2.0.98)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
Power2Go (Version: 6.1.5706)
PressReader (Version: 5.11.0721.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6531)
Recovery Manager (Version: 5.5.0.4424)
Remote Graphics Receiver (Version: 5.4.5)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Skype™ 5.5 (Version: 5.5.117)
Speccy (Version: 1.17)
Spot (Version: 1.0.0.0)
Tap Tap Bear (Version: 1.0.0.0)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Torchlight (Version: 2.2.0.98)
TSHostedAppLauncher (Version: 5.1.15.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.11 (64-bit) (Version: 4.11.0)
Zinio Reader 4 (Version: 4.2.4164)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 7666.85 MB
Available physical RAM: 5858.75 MB
Total Pagefile: 15331.89 MB
Available Pagefile: 12773.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.24 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:914.58 GB) (Free:821.43 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.83 GB) (Free:2.1 GB) NTFS

========================= Users: ========================================

User accounts for \\NATALIE-HP

Administrator Guest Natalie

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

Edited by Makura, 26 July 2012 - 01:33 AM.


#4 jhayz

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Posted 26 July 2012 - 12:30 AM

Open command prompt by start button then type cmd in search programs and files - Enter. Type ping facebook.com then copy-paste the result here.
Sample Result :

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\*****>ping facebook.com

Pinging facebook.com [69.171.224.37] with 32 bytes of data:
Reply from 69.171.224.37: bytes=32 time=193ms TTL=237
Reply from 69.171.224.37: bytes=32 time=193ms TTL=237
Reply from 69.171.224.37: bytes=32 time=192ms TTL=237
Reply from 69.171.224.37: bytes=32 time=192ms TTL=237

Ping statistics for 69.171.224.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 192ms, Maximum = 193ms, Average = 192ms


Edited by jhayz, 26 July 2012 - 12:30 AM.

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#5 Makura

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Posted 26 July 2012 - 01:33 AM

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Natalie>cmd
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Natalie>ping facebook.com

Pinging facebook.com [66.220.149.11] with 32 bytes of data:
Reply from 66.220.149.11: bytes=32 time=86ms TTL=239
Reply from 66.220.149.11: bytes=32 time=85ms TTL=239
Reply from 66.220.149.11: bytes=32 time=86ms TTL=239
Reply from 66.220.149.11: bytes=32 time=83ms TTL=239

Ping statistics for 66.220.149.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 86ms, Average = 85ms

C:\Users\Natalie>

Edited by Makura, 26 July 2012 - 01:34 AM.


#6 jhayz

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Posted 26 July 2012 - 02:19 AM

I don't see any problem. Do you use opendns or obtain dns address in ipv4?

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#7 Makura

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Posted 26 July 2012 - 09:55 AM

not sure, how do I find out?

#8 jhayz

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Posted 27 July 2012 - 01:41 AM

Right-click your network adapter and choose Properties. Highlight Internet Protocol Version 4 (TCP/IPv4) then click Properties.
Posted Image
From General tab, check if there are specified address on DNS server as shown above.

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#9 Makura

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Posted 27 July 2012 - 02:35 AM

Ah, its set to obtain the DNS server and IP automatically.

#10 jhayz

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Posted 27 July 2012 - 02:52 AM

DNS Servers . . . . . . . . . . . : 137.118.1.29
137.118.1.32

Your last log shows its not...

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#11 Makura

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Posted 27 July 2012 - 10:51 AM

according to the Internet Protocol Version 4 properties you led me to via the example it is. both IP and DNS "obtain **** adress automatically" are selected. If you are seeing something else, then I don't know what you are talking about. Is that a problem?

#12 jhayz

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Posted 28 July 2012 - 02:49 AM

If you are seeing something else, then I don't know what you are talking about. Is that a problem?

That's your minitoolbox log. I am just reading from what is supplied. Anyway, looking on your speccy link report shows you have Norton antivirus and firewall enabled. However, for some reason your startup services has Windows Firewall also enabled. Norton should have this automatically disabled. Check the startup service and disable Windows Firewall.

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#13 Makura

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Posted 28 July 2012 - 03:00 AM

you're correct, the windows firewall is enabled...I thought it was off. I looked through my norton, but I can't figure out how to turn the firewall off. Any idea?

#14 jhayz

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Posted 28 July 2012 - 03:43 AM

Click Start and type services.msc, Enter. Look for your Windows Firewall, double click, disable - Apply, ok. Norton antivirus and firewall would take care of everything.

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#15 Makura

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Posted 28 July 2012 - 11:33 AM

ok, disabled the firewall, norton still going strong. apps still not working in facebook though. same problem, just keeps 'thinking' never loads.




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