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DVD/CD-ROM drive not working


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7 replies to this topic

#1 jsp326

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Posted 25 July 2012 - 07:05 PM

Hi,

The DVD/CD-ROM drive in my Compaq Presario isn't working. The Device Manager program says the following:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

When I try to check for the latest driver through Device Manager, it says I already have the latest.

Any ideas?

Thanks.

Edited by jsp326, 25 July 2012 - 09:09 PM.


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#2 jhayz

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Posted 26 July 2012 - 01:00 AM

From your device manager - right-click then choose uninstall. Reboot your computer. If nothing happens, post the complete presario model, dvd drive brand and operating system on your post. Thank you.

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#3 rotor123

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Posted 26 July 2012 - 04:10 PM

Try this. There is a fixit if you are running XP or Vista that will automate the process for you.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060
Problem description
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.


Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#4 jsp326

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Posted 30 July 2012 - 05:28 PM

Try this. There is a fixit if you are running XP or Vista that will automate the process for you.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060
Problem description
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.


Good Luck
Roger


Thanks! Unfortunately, I'm running Windows 7, though.

#5 jsp326

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Posted 30 July 2012 - 05:33 PM

From your device manager - right-click then choose uninstall. Reboot your computer. If nothing happens, post the complete presario model, dvd drive brand and operating system on your post. Thank you.


Thanks...and sorry for the delay in getting back to you.

I did what you said. After rebooting, I don't see anything about the DVD/CD drive in Windows Explorer. Here are the specs:

Model: CQ5320Y

OS: Windows 7 Home Premium

DVD/CD: hp DVD A DH16AAL SCSI CdRom Device

Much appreciated if you can offer any more assistance.

#6 rotor123

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Posted 30 July 2012 - 05:46 PM

Hi, The link Posted has instructions for Windows 7 also. It just automates the process for XP & Vista. I didn't mean to imply it was only for those two Windows versions.

I suggest backing up the registry using the instructions by AustrAlien
The try the instructions:

If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section.
http://support.microsoft.com/kb/314060#win7fix



Backup the Windows system registry with ERUNT
  • If you are using ERUNT on a Vista or Windows 7 system:
  • And ... if UAC (User Account Control) is enabled on the Windows system (as it is by default):
  • When installing ERUNT, ensure that the AutoBackup option is UN-checked!
  • Run ERUNT (or ERDNT.exe) using right-click > Run as Administrator
    Note: Backups will not be automatically created daily. Instead you will need to create them manually by running ERUNT.
[/list]Download ERUNT (The Emergency Recovery Utility NT) to the computer.
  • There are two versions to choose from:
    • Installer file Download Now
    • Run (double-click) the installer file to install ERUNT on the system.
    • Run ERUNT using the shortcut that will have been created on the Desktop.
    • Follow the prompts, leaving all settings in their default configuration.
  • Zipped file Download .ZIP
    • Unzip/Extract the .zip file to a folder in the location of your choice.
      Read the README.TXT file for full instructions and more information.
    • Run (double-click) the contained ERUNT.EXE file to backup the registry.
    • Follow the prompts, leaving all settings in their default configuration.
------------------------------
Note: To restore the Windows registry using ERUNT backups:
  • Navigate to the EFDNT folder created to house the registry backups:
    C:\Windows\ERDNT <<< folder
  • Inside the ERDNT folder you may find other folders labelled by date (manual backups if any).
  • The AutoBackup folder contains dated folders with registry backups created automatically by ERUNT each day the computer is started.
  • The location might look something like this:
  • C:\WINDOWS\ERDNT\AutoBackup\25-07-2012 <<< folder
[*]Locate the backup (by date) that you wish to use and then run (double-click) ERDNT.exe within that same backup folder, and follow the prompts.
[/list]
If that doesn't work let me know.

Good Luck
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015


#7 jsp326

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Posted 03 August 2012 - 07:05 PM

Sorry for the delayed reply. I tried the fix (the "Do it Yourself" for Windows 7) and it detected the problem. However, it didn't fix it.

This is what it said under "Problems Found"

-----------------------------------------------------------
CD-Rom Driver has a problem - Not Fixed

Hardware changes might not have been detected - Detected
-----------------------------------------------------------


Thanks in advance if you have any other ideas.

#8 jhayz

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Posted 04 August 2012 - 03:29 AM

Were there any software or hardware changes before this happen? Have you tried another optical drive or reseatting the connection?

Edited by jhayz, 04 August 2012 - 03:31 AM.

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