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Bootup problemo


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#1 bczeller

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Posted 24 July 2012 - 05:10 PM

So I am the son who gets the call a couple times a month about the parentals computer acting "funny", I can usually figure it out and get it worked out within an hour, but I don't know what going on here. On boot up trial I get black DOS screen with these options:
MS system restore
MS Startup repair tool
System Recovery

Ive done the system restore and it acts like its going to work, I see the windows login screen for a brief moment then it returns to the DOS screen with the three above options. Exactly ditto for repair tool, see the login for a moment than back to square one. System Recovery seems like it will work, but Im trying to do this without having them lose all their info, would like some advice from greater minds than mind and see what is the best way to approach this without doing further damage or risking losing data. Thanks in advance!

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#2 bludgard

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Posted 24 July 2012 - 11:52 PM

Sounds like scare-ware to me. Ask them if they got a pop-up informing them that the machine was infected and whatever they did it wouldn't go away....
Can the machine boot in Safe Mode?
Power on the machine and press F-8 repeatedly until Advanced Boot Options appear.

#3 hamluis

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Posted 25 July 2012 - 07:20 AM

System manufacturer and model?

Are there any diagnostics installed on the system...that you can run to check the hardware?

Louis




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