Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Two viruses causing major issues


  • This topic is locked This topic is locked
4 replies to this topic

#1 The_Stig

The_Stig

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:26 PM

Posted 24 July 2012 - 04:39 PM

So I recently found out that my machine is infected with ( Win32:DNSChanger-VJ and Win32:Downloader-PKU . I've tried nearly every anti virus program, and still nothing can get rid of it. Any idea on how to remove these tyrants that are ruining my system?

Thanks

The_Stig

BC AdBot (Login to Remove)

 


#2 The_Stig

The_Stig
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:26 PM

Posted 24 July 2012 - 05:42 PM

Farbar Service Scanner Version: 22-07-2012
Ran by Zac (administrator) on 24-07-2012 at 17:48:59
Running from "C:\Users\Zac\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.
Unable to retrieve ServiceDll of MpsSvc. The value does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
ATTENTION!=====> Unable to open HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile. The key does not exist.
ATTENTION!=====> Unable to open HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile. The key does not exist.


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

RpcSs Service is not running. Checking service configuration:
The start type of RpcSs service is OK.
The ImagePath of RpcSs service is OK.
The ServiceDll of RpcSs service is OK.


Other Services:
==============

sharedaccess Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of sharedaccess. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of sharedaccess. The value does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open sharedaccess registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****




MiniToolBox by Farbar Version: 23-07-2012
Ran by Zac (administrator) on 24-07-2012 at 17:49:55
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


68.40.221.88 gtechnology.no-ip.org
127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® 82567V-2 Gigabit Network Connection = Local Area Connection (Connected)
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog5 06 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/24/2012 05:18:51 PM) (Source: MSSQL$SQLEXPRESS) (User: )
Description: The log scan number (212:72:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

Error: (07/24/2012 05:18:44 PM) (Source: appservService) (User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 04:05:51 PM) (Source: MSSQL$SQLEXPRESS) (User: )
Description: The log scan number (212:72:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

Error: (07/24/2012 04:05:28 PM) (Source: appservService) (User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 03:20:07 PM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver0x80070002

Error: (07/24/2012 07:51:18 AM) (Source: MSSQL$SQLEXPRESS) (User: )
Description: The log scan number (212:72:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

Error: (07/24/2012 07:51:09 AM) (Source: appservService) (User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 07:17:07 AM) (Source: WPDMTPDriver) (User: )
Description: MTP WPD Driver0x80070002

Error: (07/23/2012 07:24:19 PM) (Source: MSSQL$SQLEXPRESS) (User: )
Description: The log scan number (212:72:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

Error: (07/23/2012 07:24:12 PM) (Source: appservService) (User: )
Description: executeCommand failed: The operation completed successfully.


System errors:
=============
Error: (07/24/2012 05:19:57 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (07/24/2012 05:19:51 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (07/24/2012 05:19:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Error: (07/24/2012 05:19:51 PM) (Source: DCOM) (User: )
Description: 1053WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/24/2012 05:19:37 PM) (Source: DCOM) (User: )
Description: {A9E69610-B80D-11D0-B9B9-00A0C922E750}

Error: (07/24/2012 05:19:07 PM) (Source: Service Control Manager) (User: )
Description: The IIS Admin Service service terminated with service-specific error %%-2145318902.

Error: (07/24/2012 05:19:07 PM) (Source: IIS Config) (User: )
Description: Error parsing XML file. Reason: An invalid character was found in text content.
Incorrect XML: INDX(
ErrorCode : 0xC00CE508
Interceptor : 14
OperationType : Populate
Table : MBProperty
ConfigurationSource : file:///C:/Windows/system32/inetsrv/MetaBase.xml
Row : 1
Column : 6

Error: (07/24/2012 05:19:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (07/24/2012 05:18:59 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (07/24/2012 05:18:59 PM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.


Microsoft Office Sessions:
=========================
Error: (07/24/2012 05:18:51 PM) (Source: MSSQL$SQLEXPRESS)(User: )
Description: (212:72:1)master

Error: (07/24/2012 05:18:44 PM) (Source: appservService)(User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 04:05:51 PM) (Source: MSSQL$SQLEXPRESS)(User: )
Description: (212:72:1)master

Error: (07/24/2012 04:05:28 PM) (Source: appservService)(User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 03:20:07 PM) (Source: WPDMTPDriver)(User: )
Description: MTP WPD Driver0x80070002

Error: (07/24/2012 07:51:18 AM) (Source: MSSQL$SQLEXPRESS)(User: )
Description: (212:72:1)master

Error: (07/24/2012 07:51:09 AM) (Source: appservService)(User: )
Description: executeCommand failed: The operation completed successfully.

Error: (07/24/2012 07:17:07 AM) (Source: WPDMTPDriver)(User: )
Description: MTP WPD Driver0x80070002

Error: (07/23/2012 07:24:19 PM) (Source: MSSQL$SQLEXPRESS)(User: )
Description: (212:72:1)master

Error: (07/23/2012 07:24:12 PM) (Source: appservService)(User: )
Description: executeCommand failed: The operation completed successfully.


=========================== Installed Programs ============================


========================= Devices: ================================

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 6143.14 MB
Available physical RAM: 4083.99 MB
Total Pagefile: 12284.48 MB
Available Pagefile: 9977.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3956.16 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:916.41 GB) (Free:436.25 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
3 Drive e: () (Fixed) (Total:931.41 GB) (Free:840.5 GB) NTFS

========================= Users: ========================================

**** End of log ****






Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.23.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Zac :: ZAC-PC [administrator]

Protection: Enabled

7/24/2012 5:40:39 PM
mbam-log-2012-07-24 (17-47-18).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 251249
Time elapsed: 6 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Zac\AppData\Local\Temp\0.9637028490638141 (Trojan.BHO) -> No action taken.
C:\Windows\Installer\{31fb4b83-073c-0c52-27fd-c725bde1cb8f}\U\00000008.@ (Trojan.Dropper.BCMiner) -> No action taken.

(end)




aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-24 17:50:25
-----------------------------
17:50:25.096 OS Version: Windows x64 6.1.7601 Service Pack 1
17:50:25.096 Number of processors: 2 586 0x170A
17:50:25.096 ComputerName: ZAC-PC UserName: Zac
17:50:27.156 Initialize success
17:50:28.126 AVAST engine defs: 12072401
17:50:44.266 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
17:50:44.266 Disk 0 Vendor: WDC_WD10 01.0 Size: 953869MB BusType: 8
17:50:44.276 Disk 1 \Device\Harddisk1\DR1 -> \Device\Ide\IAAStorageDevice-1
17:50:44.276 Disk 1 Vendor: ST315005 CC34 Size: 1430799MB BusType: 8
17:50:44.296 Disk 0 MBR read successfully
17:50:44.296 Disk 0 MBR scan
17:50:44.296 Disk 0 Windows 7 default MBR code
17:50:44.306 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 15360 MB offset 2048
17:50:44.316 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 31459328
17:50:44.336 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 938407 MB offset 31664128
17:50:44.366 Disk 0 scanning C:\Windows\system32\drivers
17:51:02.076 Service scanning
17:51:33.226 Modules scanning
17:51:33.586 Disk 0 trace - called modules:
17:51:33.606 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
17:51:33.606 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800649a700]
17:51:33.616 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0xfffffa8005eec050]
17:51:35.586 AVAST engine scan C:\Windows
17:51:41.196 AVAST engine scan C:\Windows\system32
17:53:48.886 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-PL [Rtk]
17:53:53.076 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-PL [Rtk]
17:56:04.037 AVAST engine scan C:\Windows\system32\drivers
17:56:23.327 AVAST engine scan C:\Users\Zac
17:56:29.907 File: C:\Users\Zac\AppData\Local\Akamai\netsession_win.exe **INFECTED** Win32:Malware-gen
18:03:41.467 Disk 0 MBR has been saved successfully to "C:\Users\Zac\Desktop\MBR.dat"
18:03:41.467 The log file has been saved successfully to "C:\Users\Zac\Desktop\aswMBR.txt"


End of Log

#3 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:10:26 AM

Posted 24 July 2012 - 09:33 PM

Welcome aboard Posted Image

You're infected with ZeroAccess rootkit and it'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#4 The_Stig

The_Stig
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:26 PM

Posted 25 July 2012 - 12:31 PM

Thanks man, I've done what you said to do.

http://www.bleepingcomputer.com/forums/topic462389.html

#5 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,993 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:26 PM

Posted 25 July 2012 - 07:38 PM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users