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desktop icons cannot be accessed after internet access


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#1 pj/dee

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Posted 24 July 2012 - 12:40 PM

This is the first time I have posted here and request some advice as I have spent the past four hours attempting to find a solution to my issue.

Upon startup, the desktop icons are accessible, however, upon opening/closing of Internet Explorer, the icons will not even highlight, let alone open. This is both left click (single and double) and right click actions. The right click will not work on the desktop image/wallpaper itself either.

I have run malware, virus, and spybot, repair computer, scan computer, and a host of several other options I was able to read about in other forums. None have fixed the issue.

I am also not the most computer literate person in the world either, so please don't laugh to hard when I say I actually have no idea what operating system I am actually running (nor was I able to determine how to find out), and don't even know if this is an operating system problem.

I began a new post as the search I tried brought up only 1 similar entry, but it was not the same problem, and the other posts I have read aren't really the same issue as I am experiencing.

Sincerely,

PJ

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#2 hamluis

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Posted 24 July 2012 - 04:40 PM

Forget the desktop...does Windows Explorer work? Can you open files using Explorer view?

Have you tried safe mode for both Explorer view and your desktop icons?

Any onscreen error messages?

Louis




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