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Can't Remove a Virus even though ESET SS5 picks it up


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#1 Digital_Fox

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Posted 24 July 2012 - 07:58 AM

Hello,

Earlier this morning a virus managed to wiggle its way past eset smart security 5 and is causing me grief. I noticed my pc's performance began to get a little choppy so I ran my eset scan. Eset picks up the virus and when given the option to delete or remove it, a tiny window pops up that says failed to remove object or something to that effect. I then tried to run Windows Defender (which ran perfectly fine earlier this morning) and whatever the virus is, it completely shut down windows defender preventing it from functioning.

I was following this thread http://www.bleepingcomputer.com/forums/topic461084.html but it seems that it is best I wait for anyone willing to assist me through this. Many thanks in advance.

I should also note that as I was reading that thread I already started the first few steps. Here is what I did so far...

-Downloaded Defogger, Securitycheck and dds

-Ran Defogger and disabled the cd emulators

-Ran Securitycheck and still have the results from the scan on the notepad

-Ran dds and also have those results as well

After that I stopped as I would feel more comfortable if I had assistance to continue.

((Update))
I reran the Eset scan and as before it managed to pick up the virus. I tried removing it again but it failed. I then followed the path that eset displayed when it found the virus (c:WINDOWS/System32/services.exe) and manually removed it from my computer and it worked. I'm not sure if that did the trick but after rerunning my scan with ESET, it no longer picks up the virus. However my windows defender is still out of commission.

((UpdateII))
It seems that by me manually removing the virus itself pretty much fixed my pc. Eset completes a full scan without picking up anything, windows defender is back up and running and my pc is behaving the way it is supposed to.

Edited by Digital_Fox, 24 July 2012 - 10:44 PM.


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#2 HelpBot

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Posted 29 July 2012 - 10:05 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/462225 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 03 August 2012 - 10:10 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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